Mainline Customer Services at Halfords Plc
Coventry, United Kingdom
- Current
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- Mainline Customer Services at Halfords Plc
- Past
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- E-Commerce Customer Services at Halfords Plc
- Duty Manager at Halfords Plc
- Bar Supervisor at J D Wetherspoon Plc
- Education
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- Staffordshire University
- Sir John Deane's VI Form College
- Connections
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4
connections
- Industry
- Retail
- Websites
Jon Brownhill’s Experience
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Mainline Customer Services
Halfords Plc
(Public Company; 5001-10,000 employees; Retail industry)
May 2008 — Present (1 year 7 months)
Customer Service Advisor - working as an operative in a busy call centre environment assisting all Halfords customers with various problems. Specifically working as a member of the Product Team assisting other operatives and Halfords customers with technical information on Halfords products.
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E-Commerce Customer Services
Halfords Plc
(Public Company; 5001-10,000 employees; Retail industry)
October 2007 — May 2008 (8 months)
Various Roles:
Customer Service Advisor - call centre operative in busy environment, providing customer service, product advice and problem solving to Halfords.com customers
Home Delivery Team Leader - managing a team of four people over the very busy Christmas period, lasing with our main courier company to solve problems, trace orders and claim for lost parcels
Ripspeed.com Customer Services Team Leader - leading a team of two people to conceptualize, implement and manage a complete end to end order solution for alloy wheels, in addition to general order management, tracing and advice -
Duty Manager
Halfords Plc
(Public Company; 5001-10,000 employees; Retail industry)
June 2005 — October 2007 (2 years 5 months)
Sales Floor Manager and Key-Holder with 24h alarm call-out responsibilities.
Managing a £2.5M/pa business as part of a team of three, I was responsible for management of a team of around 30 - 35 staff; this required rota planning, recruitment, team building & staff management. Additionally I would help oversee stock audit and ordering, deal with customer concerns, provide fitting & information on products sold and act as a point of contact for the authorities when required. -
Bar Supervisor
J D Wetherspoon Plc
(Wine and Spirits industry)
September 2002 — December 2004 (2 years 4 months)
Working in several public houses as a bar supervisor, I acted as a representative of the licensee in many respects. My job roles within this included:
Staff management and rota planning of a team of anything from 20 to 40 staff (dependant on month and pub); stock audit and management including direct supplier ordering; cellar management including cleaning and stock selection; sales and upselling; customer service including conflict management and Maître d' services; cash control including end of night cashing up and till support; basic catering support and cooking.
Jon Brownhill’s Education
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Staffordshire University
Certificate of Higher Education , Photography , 2004 — 2006
- Activities and Societies:
- 2005-2006: President of Stop-Down, Staffordshire University's Photographic Society
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Sir John Deane's VI Form College
A-level , Computing, Electronics, Chemistry , 2000 — 2002
