Jonathan Krass

VP, Account Management at Global Group, Inc.

Location: Greater Chicago Area
Industry: Human Resources

As a LinkedIn member, you'll join 150 million other professionals who are sharing connections, ideas, and opportunities. And it's free! You'll also be able to:

See who you and Jonathan Krass know in common
Get introduced to Jonathan Krass
Contact Jonathan Krass directly

View Full Profile

Jonathan Krass's Overview

Current

Vice President, Account Management at Global Group, Inc

Past

Global Harbor Operations Manager at Global Group, Inc
HR Operations Manager at Benefitdecisions, Inc.
HR Systems Analyst at Benefitdecisions, Inc.

Benefits Associate at Benefitdecisions, Inc.
Field Human Resources Associate at Western & Southern Financial Group

see less

see all

Education

Loyola University of Chicago - Graduate School of Business
University of Cincinnati

Recommendations

11 people have recommended Jonathan

Connections

408 connections

Websites

Company Website

Human Resources and HR Technology professional with a 9+ year generalist background of benefits, employee relations, consulting, and outsourced administration. Proven success in leading diverse teams in a variety of situations, effective project management and smooth operations execution. Demonstrated skills include excellent interpersonal and organizational communication, strong analytical abilities, and successful leveraging of the power of teams.

Specialties

Human Resources experience in: benefits, employee relations, consulting, outsourcing, training, staffing/resource management, onboarding, and leave management, Open Enrollment, Project management, Change management, Operations management, client relationship management, various HRIS platforms including PeopleSoft and ADP HRB, proprietary and third-party software applications, process optimization, team-building, social media, HIPAA, FMLA, ADA

Vice President, Account Management

Global Group, Inc

Partnership; 11-50 employees; Insurance industry

January 2011 – Present (1 year 5 months) Libertyville, IL

• Direct client services staff for resolution of ongoing and special issues.
• Manage complete life cycle of client annual benefits renewals, from discovery to marketing to open enrollment meetings and presentations, successful negotiations with carriers resulting in favorable reduction of renewal increases by at least 50%.
• Address and resolve ongoing issues.
• Oversee proprietary benefits administration and HRIS system management and client training.
• Provide subject matter expertise for prospective sales presentations.

Global Harbor Operations Manager

Global Group, Inc

Partnership; 11-50 employees; Insurance industry

August 2010 – January 2011 (6 months) Libertyville, IL

• Managed proprietary online benefits enrollment and communication platform through interface upgrade during Open Enrollment season.
• Implemented 2 new clients including management and employee training, user manual development, and electronic data interchange rollout.
• Performed complete system, process, and data audit resulting in revenue recuperation for clients, greater understanding of system benefits by clients, and smoother internal and external process management.

HR Operations Manager

Benefitdecisions, Inc.

Privately Held; 11-50 employees; Insurance industry

July 2008 – January 2010 (1 year 7 months)

• Managed service delivery for up to 10 clients via 10-person staff, including five direct reports, leading to an integrated client service approach, increased sense of ownership and responsibility from team members, and a more transparent and cohesive relationship with clients.
• One of three managers chosen to learn and train team and client members, reengineer existing processes for new third party administration system, and ensure smooth change management. Results included procedural efficiencies, short learning curve, and improved service.
• Systematized client deliverables and incoming issues using proprietary case management system, leading to increased accountability, greater confidence in service level metrics, and higher client satisfaction
• Managed team morale, performance, and operational deliverables for clients during 30% downsizing of administrative staff, resulting in successful adherence to service levels mandates and high employee engagement

HR Systems Analyst

Benefitdecisions, Inc.

Privately Held; 11-50 employees; Insurance industry

June 2006 – July 2008 (2 years 2 months)

• Interpreted client business requirements to create benefit and procedural specifications for implementation onto proprietary online benefits enrollment system to integrate and transition clients’ processes into existing structure
• Created staff reduction of .5 FTEs through process reengineering of absence management program.
• Implemented and customized third-party performance management system across company, resulting in the mandating of performance reviews for the first time in company history.

Benefits Associate

Benefitdecisions, Inc.

Privately Held; 11-50 employees; Insurance industry

December 2005 – May 2006 (6 months)

• Handpicked by CEO to manage relationship for client at high risk of breaking service agreement. Successfully repaired relationship and retained over $50,000 in revenue annually.
• Managed leave of absence administration program for over 3,500 employees, including call center activity, employee communication, and reporting. Results included shortened leave duration, lower turnover ratio, and increased morale and employee satisfaction.

Field Human Resources Associate

Western & Southern Financial Group

Privately Held; 1001-5000 employees; Financial Services industry

April 2002 – June 2005 (3 years 3 months)

• Led members of in-house HR, benefits and legal departments and company executives to ensure Federal and company guideline compliance for associates on leave of absence, reducing new legal charges filed against company.
• Reduced manual absence processing time by 40% by creation and implementation of Microsoft Access database to manage leave of absence program.