Physician Relations Program Manager
Houston, Texas Area
Physician Relations Program Manager
Houston, Texas Area
I am currently a Program Manager in the Office of Physician Relations at M. D. Anderson Cancer Center. My work is quite varied and spans projects ranging from operations to marketing. Current projects on my plate include management of our secure referring physician's web portal, development and leadership of international referral related process improvement projects, and several marketing and outreach efforts that leverage social media.
I have a bit of an entrepreneurial streak. In the early nineties I was involved in a startup that created the first online florist wire service. We spent a few million dollars over a couple of years, had EDS build some really nice software, and launched successfully only to have the primary partners sue each other into oblivion. I was Vice President of Operations when we finally closed the doors for good.
More recently I co-founded, and served as the CEO, of bAnywhere.com. I'm no longer affiliated with bAnywhere.com but my partner and I had quite a bit of success developing wireless applications for the Palm VII platform. Our customers included Palm Computing, Lockheed-Martin, and the PGA Tour. We developed some really interesting systems, in the brief period that the platform was supported, including the first use of a wireless PDA to send commands to an orbiting satellite (more about that here) and a system that would deliver real-time PGA Tour scores to wireless PDA users.
I spent a number of years in aerospace working in and around NASA's Johnson Space Center for a variety of contractors including Loral, Lockheed-Martin, and SAIC. Notable jobs during those days included serving as a field engineer for the Shuttle Training Aircraft program and later as the webmaster for the Space Shuttle Program Office's secure global extranet (SSPWEB) via the United Space Alliance Space Flight Operations Contract (SFOC).
* Enterprise-level application development and design
* Strategic planning
* Emerging technologies
* Social media campaign development and execution
* Physician and patient portal design
* Open source development methodologies
* Word-of-mouth/viral Internet marketing
* Business process improvement and design
* Search Engine Optimization (SEO)
* Content Management Systems (CMS)
(Hospital & Health Care industry)
August 1999 — Present (10 years 4 months)
My projects span hospital operations, technology, and marketing with the primary focus being connecting M. D. Anderson Cancer Center's global network of referring physicians to our institution.
Responsibilities include:
- Program Manager of myMDAnderson for Physicians, a secure web portal that allows referring physician to submit referrals and connects them to their patient's medical record data, schedules, and customer service support in the Office of Physician Relations.
- Co-leadership of the operations workgroup that supports our Center for Global Oncology. Responsible for process improvement projects that the entire patient/referring physician pathway.
- Development of physician-targeted social media and community strategies.
(Public Relations and Communications industry)
January 2004 — November 2008 (4 years 11 months)
Developed public relations campaigns for political and energy customers on issues related to the war in Iraq and energy prices.
Developed and executed an Internet-based word-of-mouth campaign to introduce new Ford and Lincoln-Mercury models to African-American consumers.
(Information Technology and Services industry)
January 2001 — February 2001 (2 months)
Founded the company to develop Palm Computing-compatible wireless applications.
Partnered with Lockheed-Martin to develop the world's first wireless PDA-to-satellite communications system, demonstrated at NASA's JSC mission control center.
Partnered with Palm Computing and the PGA Tour to wirelessly deliver real-time tour scores to Palm users.
(Public Company; SAI; Information Technology and Services industry)
July 1997 — August 1999 (2 years 2 months)
Managed the Space Shuttle Program Office's secure global Extranet (SSPWEB).
Developed numerous web applications for both USA and the Shuttle Program Office.
Initiated and completed a complete NASA-recognized redesign of SSPWEB.
Developed formal server management procedures for the Shuttle Program Office web servers.
Modified existing applications and server architecture to increase uptime from 75% to 99%.
Developed a web-based application that allowed USA management to digitally sign the final pre-launch safety review of the Space Shuttle.
(Information Technology and Services industry)
May 1996 — June 1997 (1 year 2 months)
GHG Corporation assigned to Lockheed-Martin Space Mission Systems Aircraft Simulation and Information Systems Contract (ASISC) - Shuttle Training Aircraft Program.
Designed and developed the ASISC Intranet.
Administered multiple MS-IIS and NT servers.
Implemented and managed the Aircraft Operations Division help desk.
Created a web-based system that allowed Astronauts and NASA pilots to access flight manuals remotely.
Developed an extensive training program to familiarize team members with the Internet.
History, Political Science 1989 — 1991
Technology, open source advocacy, politics, mountaineering, history.
I am an Ubuntu Member.
2006 Weblog Awards (Best of 500-1001 Winner)