
Strategic Business Development
United Kingdom

Strategic Business Development
United Kingdom
An experienced Business Development professional with a proven track record of success within BPO and offshoring across multiple vertical markets with focus on financial, banking and insurance sectors.
Results oriented providing high-level business development , customer focused with excellent relationship management skills.
A strong pro-active leader who takes ownership in achieving individual targets and company objectives.
Experienced in business development & negotiations, direct new business sales and partner relationships.
Successfully demonstrated a genuine track record of direct sales to blue chip accounts at C level.
Selection by the board to support 23 HSBC sales managers as sales subject matter expert.
Sales & development of innovative BPO solutions.
Subject matter expert in Purchase to Pay, document management & workflow.
C level engagements
Sales management and training
(Outsourcing/Offshoring industry)
March 2009 — Present (9 months)
Invapay - The business payment network
Invapay is an electronic payment system for businesses that automates the process of ordering and paying for goods and services. It delivers big savings in time, cost and paperwork for corporate buyers, suppliers and financial institutions.
Invapay is branded as the "PayPal of the corporate world" based on its unique method of enabling Corporate Purchasing Card Programs to trade with non-merchant enabled small and medium sized vendors.
(Public Company; Information Technology and Services industry)
March 2008 — March 2009 (1 year 1 month)
BPO and multilingual contact center services from centers in India , Ireland , US and Malaysia.
HCL BPO currently operates from eight centers located across India, UK and Malaysia, delivering a broad and diverse range of processes deploying Voice, Web and Data channels. The processes span both Back as well as Front office functions and include Collection & Receivables Management, Procure-to-pay, and Product Support as well as Customer Care, Order Management and Mortgage Processing
(Privately Held; 10,001 or more employees; Outsourcing/Offshoring industry)
June 2007 — February 2008 (9 months)
Sutherland Global Services is a leading Business Process Outsourcing (BPO) company with over twenty years of experience in the customer management space. Since 1986, some of the world’s most respected companies have depended on Sutherland to manage various aspects of their customer operations. By taking advantage of Sutherland’s domain knowledge, quality processes and global delivery options, clients are able to dramatically improve their sales, marketing and customer support results while remaining focused on their core competencies.
Sutherland offers an end-to-end set of contact center and back-office outsourcing services that clients can choose to implement in either an integrated or stand-alone manner. Currently, Sutherland owns and operates multiple delivery centers across the United States, Canada, India and the Philippines.
Sutherland Global Services is a privately-held company with headquarters in the United States
(Public Company; 501-1000 employees; EPAY; Outsourcing/Offshoring industry)
January 2006 — May 2007 (1 year 5 months)
Bottomline Technologies INC - Global provider of P2P managed services and solutions.
Responsibilities include:
Sales of outsourced accounts payable / receivable ,mail room, document management & workflow solutions.
Management of the HSBC bank partnership.
Supporting 23 HSBC Relationship Managers as a P2P SME.
Management of direct and HSBC sales targets against business plan.
Contract negotiation & solution delivery.
Management of direct & partner sales pipeline.
(Public Company; 501-1000 employees; EPAY; Outsourcing/Offshoring industry)
April 2005 — January 2006 (10 months)
Bottomline Technologies. Transaction Process Management P2P.
Direct sales of P2P, accounts payable, mail room, document management & workflow solutions.
Subject matter expertise (P2P) support of Bottomline’s 3 US enterprise sales account managers.
Engagement of SSC prospects and clients at C level.
(Privately Held; 51-200 employees; Outsourcing/Offshoring industry)
December 2001 — April 2005 (3 years 5 months)
Management and creation of major relationships with Pan European SSC and corporate clients providing document management ,workflow
& archive solutions
Recruiting and training of field sales and telemarketing teams.
Delivery of agreed European revenues against business plan.
HND , Electronics , 1990 — 1996
June 1990 - September 1996
Sponsored By British Gas Plc
HND Electronic process engineering
C & G 224 Electro mechanical
C & G 222 Process control engineering
1980 — 1990
Classic Cars
Career discussion
John’s role as Director of Business Development, was the acquisition and management of strategic new business.
John is diligent, honest, reliable and was an integral member of a highly effective team. He brought ethics of hard work, humility and humour into the team and was very popular with both clients and colleagues alike. Furthermore John was very successful in this role within the banking, financial services and insurance sectors and created a pipeline that pushed the team onwards and upwards and increased our success levels dramatically.
I would wholly recommend John and wish him good luck in everything he does.
Andrew
Andrew Field
European Sales Director
HCL BPO Services
Boucher Business Centre, Apollo Road,
Belfast BT12 6HP, N.Ireland
Eagles Nest HCL Sales Award 2008