
Product Management and Service Design, Business Architecture, Global Team Management
Phoenix, Arizona Area

Product Management and Service Design, Business Architecture, Global Team Management
Phoenix, Arizona Area
Experienced in product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. Passionate about ensuring that products support the company's overall strategy and goals.
Creating consensus, product evangelism, experience design, Maintenance Diagnostics and Reasoning Systems, Maintenance Operations
(Public Company; 1001-5000 employees; Computer Software industry)
April 2008 — Present (7 months)
(Sole Proprietorship; Myself Only; Internet industry)
April 1998 — Present (10 years 7 months)
Internet Web Hosting, small software solutions for web masters.
(Public Company; 10,001 or more employees; HON; Airlines/Aviation industry)
January 1999 — April 2008 (9 years 4 months)
Strategic Design, Architecture and Delivery of the end-to-end Aeronautical Telematics System branded as Zing
(Public Company; 10,001 or more employees; Airlines/Aviation industry)
December 1990 — January 1999 (8 years 2 months)
Oversight of the Technical Support group whos had the primary responsibility to provide support for chronic system malfunctions and repeat MEL items. Tech support was a part of the Maintenance Operations Control Center and often supported MOCC in aircraft return to service. Technical support worked closely with line planning, who had oversight of the nightly maintenance tasks for RON aircraft.
Other responsibilities included:
- establishing guidelines for nightly maintenance exposure
- coordinating maintenance slots within the flight schedule
- identifying contract line maintenance opportunities
- establishing policies and procedures for departments
Innovation, business strategy, experience design, servent leadership principles, emerging technologies, travel and wine.