Guanghe Jiang

Guanghe Jiang

Call Center Manager

Location
Dalian City, Liaoning, China (Dalian, Liaoning, China)
Industry
Information Technology and Services

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Guanghe Jiang's Overview

Current
Past
Education
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303 connections

Guanghe Jiang's Summary

I have experience on the Call Center transition, IT infrastructure & tools implementation projects and operation management. I am interested in ITSM, to deliver IT services help organizations achieve its business goals via ITIL best practices. Looking for the opportunities to design and implement the ITSM for organizations across different industries.


Certifications: PMP, ITIL V3 Foundation, ISO 20000 Internal Auditor

Guanghe Jiang's Experience

APJ Remote Management Center Manager

Hewlett-Packard

September 2013Present (1 year 1 month) Dalian, Liaoning, China

Program Manager

HP PPS APJ CSS

November 2012August 2013 (10 months) Dalian, Liaoning, China

Project Manager

HP TSG

May 2010November 2012 (2 years 7 months)

October 2007May 2010 (2 years 8 months)

December 2006August 2007 (9 months)

Guanghe Jiang's Languages

  • English

    (Native or bilingual proficiency)

Guanghe Jiang's Projects

  • GC Dalian AUH Transformation

    • May 2010 to August 2011
    Team Members: Guanghe Jiang

    upgrade Dalian GSC call center current IVRs system to Automatic call distribution Utility Hub (AUH)

  • ISO 20000 certification for GC Dalian PSG China

    • March 2012 to Present
    Team Members: Guanghe Jiang

    Setup ITSM for GC Dalian China PSG teams to enhance their customer service based on ISO 20000-1: 2005 standards.

Guanghe Jiang's Skills & Expertise

  1. PMP
  2. ITIL V3.0 foundation
  3. IT Service Management
  4. ISO 20000
  5. ITIL
  6. Outsourcing
  7. HP

Guanghe Jiang's Education

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