
Lead Business Partner at UK Borders Agency (UKBA)
Kingston upon Thames, United Kingdom

Lead Business Partner at UK Borders Agency (UKBA)
Kingston upon Thames, United Kingdom
Business focussed IT Relationship Manager and Change Manager, skilled in bridging the gap between technology and business to lead teams through organisational and personal changes to successful conclusions. I manage the demand side of IT, working at the interface of business and technology to deliver value through technology operatons and change programmes.
As a Relationship Manager and Change Manager, I focus on the people and teams impacted by organisational change. With coaching, clear communications and direction, transformations can be made in people's lives and business. This supports clients, colleagues and partners to build the success they desire.
I have delivered programmes of change including process and technology transformations. Some examples include the deployment of a CRM system and associated process changes within a regulated environment, introduction of a document management systems as part of a paperless office initiative and the relocation of people and systems during a multi-site office move.
I have a particular interest in helping people overcome challenges in regulated environments. Analysing and understanding the risks combined with coaching and creativity can lead to true innovation in managing within the regulatory controls.
relationship management, business engagement, change management, project management, programme management, people management, IT management, IT demand management, knowledge management, collaboration, coaching, NLP, master practitioner, NLP trainer, communications, innovation, creativity, project planning, risk management, validation, post merger integration, pharmaceuticals, biotechnology, media, public sector
(Government Administration industry)
2009 — Present (less than a year)
Planning the resources and programme of change to delivery multiple programmes across the agency (part of the Home Office). Responsible for the planning and roadmaps for impact of cross-business projects.
(Management Consulting industry)
January 2007 — Present (2 years 11 months)
As a Change Manager, I help people and organisations handle the challenges from constantly changing technology and regulatory challenges. Working at the interface of business and technology, I help organisations get value from their technology investment and overcome regulatory challenges through novel use of technology.
As a Business Consultant I help organisations and individuals to find ways to grow in response to the demands of a constantly changing business environment. Combining a background in technology and analysis with skills in coaching, communication and facilitation, I provide help to break through current barriers.
With my experience of working inside large and small organisations, I have developed an approach that helps individuals manage the challenge of change, enables teams to grow and deliver in this environment. This helps the organisations of tomorrow to build their future success with their people today.
(Public Company; Broadcast Media industry)
August 2008 — December 2008 (5 months)
Managed a team of project managers, business analysts and contractors delivering business change through ERP projects and novel technology deployment in television studio and production environment. Responsible for business relationship management with the programme makers and facility managers in studio.
(Privately Held; Leisure, Travel & Tourism industry)
September 2007 — December 2007 (4 months)
Designed the change programme to meet compliance with financial regulatory standard (PCI DSS), through systems, culture and business process changes.
Identified the cultural challenges to change and designed projects to meet the standards requirements, aligned with existing processes and culture. Worked across IT, Finance and commercial functions to influence a strategic move from informal management processes to controlled, compliant business processes.
Generated an innovative approach to compliance, reducing the scale of change to fit company culture, and introducing business efficiency through process re-design.
(Public Company; 10,001 or more employees; Pharmaceuticals industry)
July 2001 — June 2007 (6 years )
I managed the IT function for the Medical department, setting strategy and managing a team of internal and external resources. The focus was on ensuring the department achieved its regulatory targets and efficiency targets in a constantly changing environment. I managed a programme of change projects using outsourced suppliers, with responsibility from specification through implementation and roll-out of training to end-users.
The training aspects of the role lead to close working relationship with HR. I developed and lead both HR and IT changes across the organisation, including changes in the performance management process, introducing a paperless office concept and the integration of multi-site operations.
I was also involved in development of company strategy, working with the directors to develop new initiatives in response to internal and external changes, including a CRM project, knowledge management and eBusiness interactions with the health service.
(Management Consulting industry)
2006 — 2006 (less than a year)
Lamberhurst is a network of independent business consultants who work together to compete for larger projects. Successful members tend to have been in business as independent consultants for some years, rather than new consultants.
(Public Company; 201-500 employees; ACCL; Computer Software industry)
January 2001 — April 2001 (4 months)
Oxford Molecular became part of the Accelrys group of companies following merger in 2001.
(Public Company; Information Technology and Services industry)
February 2000 — April 2001 (1 year 3 months)
I was responsible for internal and external information sharing processes. Externally this focussed on the strategy, design and content of the company website, the primary communications medium used for the company's marketing. Internally the processes to improve business effectiveness, providing business intelligence to the directors and operating managers.
I was also involved in providing information and presentations to investors and city analysts.
(Public Company; Information Technology and Services industry)
August 1996 — February 2000 (3 years 7 months)
I managed the full product life-cycle for a family of technology products. With this I held responsibility for the development strategy, launch and revenue generation of these products. This involved producing robust business plans and financial analyses for future projects, and managing relationships with external suppliers of technology and services.
(Public Company; Information Technology and Services industry)
August 1992 — August 1996 (4 years 1 month)
I managed a family of product lines, and was responsible for presentations of product technology and benefits at conferences, seminars and internally to train sales staff. I managed the launch of major product updates, which created continuous annual revenue growth for the products, and increased market share in an otherwise declining sector.
(Privately Held; Information Technology and Services industry)
July 1990 — August 1992 (2 years 2 months)
I was line manager for a team of developers and was responsible for the success of the projects and products developed. I also managed external customer relationships, from initial customer engagement, through technical product support and annual renewals.
(Privately Held; 51-200 employees; Computer Software industry)
January 1987 — July 1990 (3 years 7 months)
I managed project teams working on overlapping projects within a complex application. I was responsible for the organisation of multiple projects, the technical specification of projects, and the timing and quality of the released product.
BSc (due 2010) , Mathematics , 2006 — 2010 (expected)
MMgt , Management & Leadership , 2002 — 2005
MBA , Management , April 1997 — December 1999
MA , Chemistry , 1982 — 1986
relationship management, business IT, business partnering, strategic planning, business development, business case development, training, people development, coaching, NLP, change management, project management, project assurance, personal development, maths, cycling, writing
IBC, Institute of Business Consulting,
CIPD, Chartered Institute of Personnel and Deveopment,
IMCA, International Management Centres Association