John Peltier

Experienced software professional with ten years of designing, managing, testing and supporting solutions for the dental, orthodontic and oral surgery markets in the medical/healthcare space, and in the energy industry. Recent dabbler in social media and internet marketing.

John Peltier’s Specialties:

• Product management
• Requirements elicitation
• Requirements specification
• User persona development
• Business process mapping (BPMN)
• Social media
• Quality assurance
• Test plan and test case development
• Windows Terminal Services
• Citrix MetaFrame
• Mercury QuickTest Pro
• VBScript
• StarTeam
• MS SQL Server
• UML

John Peltier’s Experience

Communications Chair

Austin SPIN

(Computer Software industry)

July 2009 — Present (5 months)
Planning Committee

ProductCamp Austin

(Computer Software industry)

January 2009 — Present (11 months)

Planned semi-annual ProductCamps, intermittent ProductPotluck and ProductParty events to maintain a steady series of events for product management and product marketing professionals in Austin.

Helped deliver 100% event-on-event growth by conducting email marketing and social media campaigns using MailChimp, Twitter, Facebook and LinkedIn for these events.
Product Analyst

PracticeWorks Systems, LLC

(Public Company; Computer Software industry)

June 2007 — Present (2 years 6 months)

• Delivered image acquisition product in .NET 3.5, supporting seven legacy applications in two primary lines of business. Wrote marketing collateral and obtained testimonials.
• Delivered customer-facing internal IT systems, optimizing software registration and licensing processes for international product lines.
• Rolled out agile development methodology to an underperforming team of 5 previously using waterfall to bring a product targeting $2m in annual revenue into conformance with scheduling.
• Managed products from conception to delivery using personas, user stories with workflows in BPMN, UML sequence diagrams and following Prince2 project management framework.

*PracticeWorks, subsidiary of Carestream Health, is the exclusive maker of Kodak Dental Systems.
QA Specialist

Kodak Dental Systems

(Public Company; Computer Software industry)

February 2002 — May 2007 (5 years 4 months)

• Led a team of three in establishing a new automated testing program using Mercury QuickTest Pro and AutomatedQA TestComplete.
• Designed performance testing procedures for specialty operating systems including Windows Terminal Services, Citrix Metaframe and Windows Tablet PC Edition.
• Led tenured QA team in transition from custom bug tracking tool to enterprise-scale tracking using TeamTrack and Borland StarTeam.
• Designed workflow of several new features to improve fit with user expectations.

*PracticeWorks was acquired by Eastman Kodak in 2003, and its products were branded Kodak Dental Systems.
Lead Quality Control Analyst

Southeastern Data Cooperative

(Computer Software industry)

December 2000 — January 2002 (1 year 2 months)

• Led a team of 4 on a Java front-end interface being developed for utility billing application running on MPE/iX based HP 3000 minicomputers.
• The application was in use at over 150 rural electric cooperatives.
• Developed test plans for Web front-end based upon new development usability guidelines and original miniframe software specifications.
• Performed site visits at initial pilot sites to observe customer product use.

*SEDC provides billing software for rural electric cooperatives.
Systems Specialist

Infocure Corp.

(Computer Software industry)

June 1998 — September 2000 (2 years 4 months)

• Researched new technologies and supported trial software implementations under SQL Server and Windows Terminal Services.
• Performed site visits to investigate issues escalated from Support.
• Created knowledge base content for installing and troubleshooting pilot installations using SQL Server and Terminal Services.

*Infocure spun off its dental holdings as PracticeWorks in 2000.
Senior Manager

AMC Theatres

(Privately Held; Entertainment industry)

November 1993 — May 1998 (4 years 7 months)

• Developed in-house continuous improvement program expanding upon an established annual competition among theatre teams that was expanded to selected locations region-wide.
• Guided theatre management team consisting of managers of Human Resources, Food Service, Marketing and Facilities departments in meeting operating income objectives while maintaining optimal customer service.
• Conducted monthly training and learning sessions for area Food Service Managers; and conducted training sessions for local management teams on Hyperion Financial Software and several other application rollouts.
• Managed a high volume beta test of a custom in-house point of sale application that was in trade trial as a replacement of an off-the-shelf solution.

John Peltier’s Education

Georgia State University - J. Mack Robinson College of Business

Master of Science , Computer Information Systems , 1999 — 2002

Co-authored case study "The Rise and Fall of Cybergold.com" published in Annals of Cases on Information Technology.

Activities and Societies:

Delta Sigma Pi
Georgia State University

Bachelor of Business Administration , Management , 1991 — 1992

Activities and Societies:

Officer, Delta Sigma Pi Professional Business Fraternity
Jesuit High School, New Orleans

High School , General studies , 1988