John Chin

Past

Systems Design Engineer at Avaya
Associate at Lucent Technologies
Member of Technical Staff at AT&T

Member of Technical Staff at Bellcore

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Education

University of Maryland College Park
Colgate University

Recommended

12 people have recommended John

Connections

218 connections

Industry

Telecommunications

Websites

John Chin’s Summary

User Experience Professional with expertise in user interface design, systems engineering and testing. Experienced in taking a product through the entire product life cycle from concept through design, implementation, testing and launch. Provided consulting services to both internal organizations and external customers on user interface designs and solutions. Skilled in organizing, leading and teaming with others to generate solutions to complex processes and technologies by consistently meeting or exceeding goals and objectives.

* Usability
- Assessed product compliance with corporate standards for usability.
- Teamed with development and system engineers to generate and modify corporate Graphical User Interface (GUI) standards for network management software tools.
- Project managed and teamed with graphic artists to generate more meaningful, consistent and smaller (24x24) set of icons will reduce the amount of screen space occupied by icons by 25%, resulting in less scrolling and problems finding the correct wizard.

- Consultant for professional services to create usability solutions for call center applications using focus groups.

* Serviceability and Installability
- Wrote product requirements for proposed features that would result in millions of dollars of projected savings and reduced Total Cost of Ownership (TCO) over the life of the product. For example, a remote upgrade feature is estimated to save at least $3.7M per year when a certified technician performed upgrades remotely rather than on-site.

- Assessed product compliance with corporate standards for serviceability.

* Voice Quality
- Wrote product requirements to ensure voice quality was maintained.
- Tested features that would measure and adjusted parameters to address voice quality impairments.

*Accessibility
- Assessed product compliance with government standards in accordance with section 508.
- Tested product performance supporting TTYs.

John Chin’s Specialties:

Usability Consulting, Human Factors Engineering, Systems Engineering, Quality Assurance testing.

John Chin’s Experience

Systems Design Engineer

Avaya

(Public Company; 10,001 or more employees; AV; Telecommunications industry)

September 2000 — May 2008 (7 years 9 months)

Installation and Service
Championed, and designed the Electronic Pre-Installation Worksheet (EPW) to reduce installation times across product lines. One gateway product saved at an estimated $356 K per year by shaving 30 minutes off installation times. Most recent EPW work was recognized in an Avaya Director’s Award for partnering with Juniper Networks in 2007.

UI Design and Systems Engineering
Wrote user interface, voice quality and performance requirements for Avaya’s first and most popular h.248 media gateway.

Generated more meaningful, consistent and smaller (24x24) set of icons that reduced the application screen foot print by 25%, resulting in less scrolling and fewer problems finding the correct wizard icon.
Associate

Lucent Technologies

(Public Company; 10,001 or more employees; LU; Telecommunications industry)

September 1996 — September 2000 (4 years 1 month)

Served as a consultant to internal organizations as well as a professional service for customers that needed to customize their user interfaces.

* Created a new Touch-tone User Interface (TUI) that was 50% more compatible with customers’ existing TUIs.

* Identified new features in Graphical User Interface (GUI) based administration software that saved over $67 K in 6 months of technical support totaling 260 non-billable hours.
Member of Technical Staff

AT&T

(Public Company; 10,001 or more employees; T; Telecommunications industry)

June 1995 — September 1996 (1 year 4 months)

Designed GUI screens and wrote requirements for a new trouble ticketing system that replaced a obsolete character based user interface. This new system is still in full production use today.
Member of Technical Staff

Bellcore

(Privately Held; 1001-5000 employees; Telecommunications industry)

December 1990 — June 1995 (4 years 7 months)

Led the voice activated services team to conduct primary and secondary market research as well as field trials to successful implementation and deployment of voice dialing as a mass market telecommunication service for the Regional Bell Operating Companies (RBOCs).

John Chin’s Education

University of Maryland College Park

PhD, Psychology, 1984 — 1989

Activities and Societies:

Human-Computer Interaction Lab
Colgate University

BA, Psychology, Computer Science, 1980 — 1984

Additional Information

John Chin’s Websites:

John Chin’s Interests:

Racketball, movies, traveling, cooking, food & wine, sports

John Chin’s Groups:

Human Factors and Ergonomics Society, Association for Computing Machinery, Usability Professional Association, Board of Trustee for the New Jersey Macintosh Users Group