John Chin

Current

Senior Human Factors Engineer at Hi-Tec Systems

Past

Consultant at Cognetics Corporation
Systems Design Engineer at Avaya
Associate at Lucent Technologies

Member of Technical Staff at AT&T
Member of Technical Staff at Bellcore

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Education

University of Maryland College Park
Colgate University

Recommended

14 people have recommended John

Connections

265 connections

Industry

Telecommunications

Websites

John Chin’s Summary

Expertise in user interface design, systems engineering and testing. Can successfully take a product through the entire life cycle from concept through design, implementation, testing and launch. Proven strengths in providing consulting services to both internal organizations and external customers on user interface designs. Skilled in organizing, leading, managing and collaborating with globally diverse teams at offshore outsource firms. Proven analytical engineering ability to streamline complex processes and create simplified solutions.

* Usability
- Assessed product compliance with corporate standards for usability.
- Teamed with development and system engineers to generate and modify corporate Graphical User Interface (GUI) standards for network management software tools.
- Project managed and teamed with graphic artists to generate more meaningful, consistent and smaller (24x24) set of icons will reduce the amount of screen space occupied by icons by 25%, resulting in less scrolling and problems finding the correct wizard.

- Consultant for professional services to create usability solutions for call center applications using focus groups.

* Serviceability and Installability
- Wrote product requirements for proposed features that would result in millions of dollars of projected savings and reduced Total Cost of Ownership (TCO) over the life of the product. For example, a remote upgrade feature is estimated to save at least $3.7M per year when a certified technician performed upgrades remotely rather than on-site.

- Assessed product compliance with corporate standards for serviceability.

* Voice Quality
- Wrote product requirements to ensure voice quality was maintained.
- Tested features that would measure and adjusted parameters to address voice quality impairments.

*Accessibility
- Assessed product compliance with government standards in accordance with section 508.
- Tested product performance supporting TTYs.

John Chin’s Specialties:

Usability Consulting, Human Factors Engineering, Systems Engineering, Quality Assurance testing.

John Chin’s Experience

Senior Human Factors Engineer

Hi-Tec Systems

(Security and Investigations industry)

January 2009 — Present (7 months)

A member of the Security Optimization Human Factors Integration and Evaluation (SOHFE) Laboratory supporting the Department of Homeland Security Transportation Security Laboratory
.
• Responsible for Human System Integration requirements and development for checkpoint system
• Definition of Usability Processes and methodologies
Consultant

Cognetics Corporation

(Privately Held; Information Technology and Services industry)

September 2008 — December 2008 (4 months)

Project managed the software development of an enterprise intra-net website portal for a content management system to support a healthcare software company's sales and service organizations.

Provided both user interface design and usability testing to help successfully launch this website.
Systems Design Engineer

Avaya

(Public Company; 10,001 or more employees; AV; Telecommunications industry)

September 2000 — May 2008 (7 years 9 months)

Installation and Service
Championed, and designed the Electronic Pre-Installation Worksheet (EPW) to reduce installation times across product lines. One gateway product saved at an estimated $356 K per year by shaving 30 minutes off installation times. Most recent EPW work was recognized in an Avaya Director’s Award for partnering with Juniper Networks in 2007.

UI Design and Systems Engineering
Wrote user interface, voice quality and performance requirements for Avaya’s first and most popular h.248 media gateway.

Generated more meaningful, consistent and smaller (24x24) set of icons that reduced the application screen foot print by 25%, resulting in less scrolling and fewer problems finding the correct wizard icon.
Associate

Lucent Technologies

(Public Company; LU; Telecommunications industry)

September 1996 — September 2000 (4 years 1 month)

Served as a consultant to internal organizations as well as a professional service for customers that needed to customize their user interfaces.

* Created a new Touch-tone User Interface (TUI) that was 50% more compatible with customers’ existing TUIs and more compliant with ISO 13714 standards.

* Identified new features in Graphical User Interface (GUI) based administration software that saved over $67 K in 6 months of technical support totaling 260 non-billable hours.

• Designed a contact center’s Interactive Voice Response (IVR) system using call flows with both touch-tone and speech recognition capabilities. This system is still in use today.

• Created a focus group facilitator guide to collect customer preferences for type of user interface (e.g. web, telephone or fax) for a given transaction (e.g. quotes or claims) for a contact center.
Member of Technical Staff

AT&T

(Public Company; T; Telecommunications industry)

June 1995 — September 1996 (1 year 4 months)

• Designed GUI screens and wrote requirements for a new trouble ticketing system that replaced a obsolete character based user interface. This new system is still in full production use today.

• Researched personality trait attributions to a unified messaging system. Results published in SIGCHI’96 report that expert users desired a more imaginative quality to their messaging systems.
Member of Technical Staff

Bellcore

(Privately Held; Telecommunications industry)

December 1990 — June 1995 (4 years 7 months)

Led the voice activated services team to conduct primary and secondary market research as well as field trials to successful implementation and deployment of voice dialing as a mass market telecommunication service for the Regional Bell Operating Companies (RBOCs).

• Prototyped and tested feasibility of Personal Communication Services. Results showed that a caller acceptance list reduces the number of unwanted calls by one-third.

• Co-chaired a hands-on session on Personal Digital Assistants (PDAs) at HFES conference.

John Chin’s Education

University of Maryland College Park

PhD , Psychology , 1984 — 1989

• Developed and validated versions of the Questionnaire for User Interface Satisfaction (QUIS).

Activities and Societies:

Human-Computer Interaction Lab
Colgate University

BA , Psychology, Computer Science , 1980 — 1984

Additional Information

John Chin’s Websites:

John Chin’s Interests:

Racketball, movies, traveling, cooking, food & wine, sports

John Chin’s Groups:

Human Factors and Ergonomics Society, Association for Computing Machinery, Usability Professional Association, Board of Trustee for the New Jersey Macintosh Users Group