ITIL, CCNP, CCDA, MCP
Singapore
- Current
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- Executive Network Engineer at Fujitsu Asia
- Past
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- Country IT & Logistics Administrator at Datacraft Philippines
- Technical Pre-sales at Datacraft Philippines
- Training Consultant at Datacraft Philippines
- Tier 2 – Systems Engineer at Trend Micro
- MSN Internet Access – Technical Support Engineer at Sykes Asia
- Recommended
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4 people have recommended John Benjamin - Connections
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90
connections
- Industry
- Information Technology and Services
- Websites
John Benjamin Pascual’s Summary
• IT professional with experience in various job functions and continually developing leadership skills to be able to handle higher strategic roles.
• Experience ranges from technical support to training people to managing entire IT infrastructure. Also experienced in event organizing and options trading.
• Seeking to be part of<textarea name="expertise_comments" id="expertise_comments-editExperise" rows="12" cols="50">• IT professional with experience in various job functions and continually developing leadership skills to be able to handle higher strategic roles.
• Experience ranges from technical support to training people to managing entire IT infrastructure. Also experienced in event organizing and options trading.
• Seeking to be part of an organization where I can build my career, become globally competitive, continue to learn, grow, and contribute to its growth.
• Fluent in English and Tagalog languages
• Knowledge in Mandarin and Hokkien languages
• Skilled with computer systems and network infrastructure
• Self-motivated, assertive, and flexible
• Can get along and work well with others; team player
• Strong interpersonal skills
• Creative, analytical, and detail-oriented
• Great analytical and problem-solving skills
• Quick to adapt and eager to learn
• Excellent communication and presentation skills
• Licensed Electronics & Communication Engineer (ECE)
• ITILv3 certified
• CompTIA i-Net+ Certified Professional (i-Net+)
• CompTIA Network+ Certified Professional (Network+)
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Design Associate (CCDA)
• Cisco Sales Expert (CSE)
• Microsoft Certified Professional (MCP)
• Trend Micro Certified Security Expert (TCSE)
John Benjamin Pascual’s Specialties:
• Knowledgable in various products and technology (e.g. wireless, LAN/WAN, etc.)
• Configuring Microsoft servers/clients (Active Directory, Exchange, DNS, DHCP, etc.).
Others:
• Events Management(2000-2001): Created an events management brand “Underworld” to produce events in the entertainment industry. Performed project management, logistics, wrote sponsorship proposals and magazine editorial for the event.
John Benjamin Pascual’s Experience
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Executive Network Engineer
Fujitsu Asia
(Information Technology and Services industry)
July 2007 — Present (1 year 5 months)
• Provide support to various customers to resolve network issues within the SLA and make sure the rendered services are satisfactory.
• Troubleshoot network problems on various technologies such as Cisco, Ironport, Riverbed, Foundry, etc.
• Created process and standardization in tracking and managing of service equipments. -
Country IT & Logistics Administrator
Datacraft Philippines
(Public Company; 1001-5000 employees; Information Technology and Services industry)
December 2006 — July 2007 (8 months)
• Managed the entire IT infrastructure (voice/data) which includes servers, routers, switches, UPS, IP Phones, access door system, etc.
• Provided desktop support and maintain network security.
• Ensured minimum downtime for any system configuration changes or IT infrastructure maintenance.
• Supervised any office enhancements and the relocation of the datacenter.
• Carried out vendor selection and procurement of equipments/services to upgrade the IT infrastructure.
• Executed projects including Unified Communications and performed other region-wide initiatives set by Singapore HQ.
• Helped out the sales team in relation to Unified Communications/Cisco IP telephony.
• Performed logistics by managing company assets, receiving goods and ensuring correct delivery of IT equipments to client site.
• Monitored and enforced the implementation of IT policies and procedures.
• Helped CFO in creating the IT budget and stay within the proposed budget. -
Technical Pre-sales
Datacraft Philippines
(Public Company; 1001-5000 employees; Information Technology and Services industry)
August 2006 — December 2006 (5 months)
• Supported the sales force by handling technical inquiries and evaluating client requirements for appropriate Cisco product/solution during the entire sales cycle.
• Discussed with clients the capabilities, differences, and advantages of various Cisco products such as routers, switches, IP phones, interface cards, etc.
• Validated Cisco items (e.g. routers, switches, IP phones, interface modules, line cards, etc.) to be purchased by customers for compatibility and if orderable.
• Provided BOM and price quotation using Cisco configuration tool.
• Supported the security sales specialist by up selling Cisco security bundles for rebates.
• Gave support to the Managed Services team when needed (e.g. lack of manpower, etc.).
• Helped interns by conducting basic training on Cisco technologies. -
Training Consultant
Datacraft Philippines
(Public Company; 1001-5000 employees; Information Technology and Services industry)
October 2005 — July 2006 (10 months)
• Conducted training on courses under the CCNA and CCNP certification track.
• Configured various Cisco routers and Catalyst switches for different lab scenarios such as inter-VLAN routing, frame-relay, ISDN, ACLs, RIP/EIGRP/OSPF routing, PPP, etc.
• Provided learning roadmap and customized courses to meet client requirements.
• Facilitated online examinations for VUE testing candidates.
• Assisted in administrative work. -
Tier 2 – Systems Engineer
Trend Micro
(Public Company; 1001-5000 employees; TMIC; Computer Software industry)
February 2004 — September 2005 (1 year 8 months)
• Provided pre-sales and post-sales support to US clients on various Trend Micro security products such as Officescan, ScanMail, etc.
• Discussed with customers the differences and features of the products and recommend appropriate family of products to purchase based on their business needs.
• Helped US enterprise IT administrators in setting up, integrating Trend Micro security products into their system, and securing their network infrastructure based on different platforms such as Windows, Novell, Linux, etc.
• Helped customers remove viruses from their network during virus outbreak.
• Created virtual systems/networks using VMWare to simulate client’s environment.
• Acquired new virus samples from customers to for the creation of new virus definition files.
• Contributed solutions to the Trend Micro knowledge base to help engineers and customers solve known issues being encountered.
• Assisted other engineers in analyzing a client’s given problem and in providing support. -
MSN Internet Access – Technical Support Engineer
Sykes Asia
(Outsourcing/Offshoring industry)
October 2002 — April 2003 (7 months)
• Provided technical support to US customers with their MSN software usage, setup and Internet connectivity problems.
• Ensured all communication with customer is within the guidelines set.
• Achieved service levels communicated by the account manager.
• Assisted Hotmail support engineers in finishing their backlogged trouble tickets.
Additional Information
John Benjamin Pascual’s Websites:
John Benjamin Pascual’s Interests:
business creation, modelling, travelling, investing, rock-climbing, gym.
John Benjamin Pascual’s Contact Settings
Interested In:
- career opportunities
- new ventures
- expertise requests
- business deals
- getting back in touch
