John Norris

Current

Volunteer at Samaritan Health Services

Past

Manager of Support Technologies at Sonicblue
Customer Care Supervisor at SonicBlue
Customer Care Representative at Diamond Multimedia

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Education

Oregon Health and Science University School of Medicine
Linn Benton Community College
Utah State University

University of California, Santa Cruz

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1 more...

Recommended

2 people have recommended John

Connections

65 connections

Industry

Information Services

Websites

John Norris’s Summary

Focusing on the people side of collecting and distributing information- individually, in small groups, or across whole communities.

Specializing in an internal/external customer driven environment.

Creating solutions both inside and outside the box.

I am a Medical Informaticist emphasizing patient/patient, patient/provider, and provider/IT communication. I am currently helping online healthcare communities. I've managed people, processes, and PC's.

john-norris.net

John Norris’s Specialties:

Management, Project Management, Business Analysis, Self Help Tools, Knowledge Base, Decision Support, Web Design, Customer Service, Personal Health Records, Second Life, Medical Informatics, Biomedical Informatics, Healthcare, Support Groups, Community Manager

John Norris’s Experience

Volunteer

Samaritan Health Services

(Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

February 2008 — Present (1 year 6 months)

Assisting staff, patients, and visitors. Schedules, data collection, records, and always something new!
Manager of Support Technologies

Sonicblue

(Public Company; 201-500 employees; Information Services industry)

1999 — 2002 (3 years)

Responsible for the flow of information within the Customer Care department. Managed information going out to and coming back from the public. Reported and provided proper context to other departments. Managed web developer and database administrator. Moved former processes into new directions and tools.

Intra and Internet website content, email applications, chat, CRM, ERP, knowledge bases, management, customer contact, phone tree...

Included products for Sonicblue, ReplayTV, Supra, Diamond Multimedia, Rio
Customer Care Supervisor

SonicBlue

(Public Company; 201-500 employees; Consumer Electronics industry)

1997 — 1999 (2 years)

Responsible for personnel answering phone, email, fax. Mitigating customer complaints. Also managed internal web designer/database staff person along with some of the tools used in Customer Service department.
Customer Care Representative

Diamond Multimedia

(Public Company; 201-500 employees; DIMD; Computer Hardware industry)

1995 — 1999 (4 years)

Troubleshooting computers, peripherals, and other electronic devices via email, phone, and fax. Administered returns, sales, and warranties. Macintosh Team Lead.

John Norris’s Education

Oregon Health and Science University School of Medicine

Certificate , Biomedical Informatics , 2006 — 2008

Focus on Consumer Healthcare, Personal Health Records, Asynchronous Communication, Online Communities of Health
Linn Benton Community College

Certificate , Bodily Systems and Medical Terminology , 2005 — 2006

Completed 3 term program on bodily systems and medical terminology
Utah State University

MFA , Ceramics , 1992 — 1994

Containers of Information- Salt fired ware with copper and other media.
University of California, Santa Cruz

BA , Philosophy , 1984 — 1986

Natural Language Analysis, Upanishads

Additional Information

John Norris’s Websites:

John Norris’s Interests:

Healthcare, informatics, community management, healthcare, support groups, virtual worlds, forum, Second Life, open source, new technology, management, art, ceramics, harmonica, astronomy.