John Moran

Current

• Sr. Mgr. Global Product Configuration at Invitrogen

Past

• Sr. Manager, Functional Excellence at Invitrogen Corporation
• Group Product Manager, Customer Advocacy at Intuit Inc.
• Senior Manager, Customer Advocacy at Intuit Inc.

• Six Sigma Black Belt at Intuit Inc.
• Six Sigma Black Belt (Certified) at GE Capital

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Education

• University of Portland
• Santa Clara University

Recommended

3 people have recommended John

Connections

272 connections

Industry

Computer Software

John Moran’s Summary

Demonstrated ability to lead cross-functional teams to identify business process improvement opportunities and develop customer-oriented solutions. A Certified Six Sigma Black Belt with experience in managing process improvement projects for key functional stakeholders across multiple industries including construction, finance, software development, and biotech.

John Moran’s Specialties:

Excellent problem-solving skills
Strong analytical abilities
Solid communications skills
Seven-years experience applying Six Sigma methodologies
Experienced at leading change
Experience working in multiple industries & functions

John Moran’s Experience

• Sr. Mgr. Global Product Configuration

  Invitrogen

  (Public Company; 1001-5000 employees; IVGN; Biotechnology industry)

  August 2008 — Present (1 year)

• Sr. Manager, Functional Excellence

  Invitrogen Corporation

  (Public Company; 1001-5000 employees; IVGN; Biotechnology industry)

  October 2006 — August 2008 (1 year 11 months)

  - Coordinate the selection of process improvement initiatives and drive the execution of projects across the sales organization utilizing Lean Six Sigma principles.
  - Developed a Global Customer Experience Review mechanism to identify the biggest issues impacting the customer’s end-to-end experience and deliver monthly status reports to key internal stakeholders.
  - Provide leadership and guidance in applying Six Sigma tools for cross-functional initiatives focused on increasing e-commerce productivity, sales excellence and product administration efficiencies.

• Group Product Manager, Customer Advocacy

  Intuit Inc.

  (Public Company; 5001-10,000 employees; INTU; Computer Software industry)

  February 2006 — October 2006 (9 months)

  - Managed a team that analyzed, categorized and reported on Voice of Customer data. - Developed strong partnerships with key business stakeholders to build product and process solutions that improved the customer's end-to-end experience.
  - Increased employee satisfaction ratings of VoC quality by 100% in one year as a result of insights gained from listening to customers.
  - Key contributor in developing a year-round process for delivering customer feedback into the business for contact reduction, product and process improvement efforts.

• Senior Manager, Customer Advocacy

  Intuit Inc.

  (Public Company; 5001-10,000 employees; INTU; Computer Software industry)

  October 2003 — February 2006 (2 years 5 months)

  Managed a team in multiple geographical locations, developed new processes for capturing Voice of the Customer from several key listening posts, and presented insights to key business stakeholders.

• Six Sigma Black Belt

  Intuit Inc.

  (Public Company; 5001-10,000 employees; INTU; Computer Software industry)

  January 2002 — October 2003 (1 year 10 months)

  - Applied Six Sigma methodology to improve existing processes.
  - Delivered over $207K in annual cost savings by identifying defects and implementing improvements in tax form development processes.
  - Reduced direct labor costs by over $28k by eliminating process bottlenecks, implementing more efficient allocation of resources and developing improved reporting capabilities.
  - Improved productivity and delivered annual costs savings of $25k related to the process of testing product features by identifying the root causes that lead to test-failures, implementing solutions to mitigate the defects and putting controls in place to sustain the new process.

• Six Sigma Black Belt (Certified)

  GE Capital

  (Public Company; 10,001 or more employees; GE; Financial Services industry)

  November 2000 — January 2002 (1 year 3 months)

  - Improved existing and developed new product and process solutions using the Six Sigma methodology.
  - Directed a 7-member sales team to establish a New Broker Integration Process that resulted in a 116% increase in quarterly revenues, a 75% decrease in integration cycle time and an $8.5 million increase in annual revenues.
  - Integrated a $13.5 million GE bank portfolio by leading a 12-member cross-functional team to develop new core processes. This laid the foundation for two additional business integrations that delivered more than $245 million in incremental volume to the company.
  - Established the first generation Sales Effectiveness Initiative by managing a 10-member sales team that developed metrics on all core processes, designed repeatable reporting capabilities, and delivered a $72,000 annual productivity gain to the company.

John Moran’s Education

• University of Portland

  MBA , Finance , 1997 — 2000

  Activities and Societies:

  Beta Gamma Sigma

• Santa Clara University

  BS , Marketing , 1987 — 1991

  Activities and Societies:

  Theta Chi Fraternity

Additional Information

John Moran’s Groups:

St. Michaels

•    Intuit Alumni Community
•    Santa Clara University Alumni
•    UP Alumni
•    Invitrogen Corporation

John Moran’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch