Senior Field Engineer at WellPoint
Greater Milwaukee Area
- Current
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- Senior Field Engineer at WellPoint
- Owner, IT Consultingat John McCarville (Self-employed)
- Past
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- Technical Support Analyst at CompuCom
- Computer Consultant at Technisource
- Education
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- St. Norbert College
- University of Wisconsin-Milwaukee - School of Business Administration
- Whitefish Bay High School
- Marquette University High School
- Recommended
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2 people have recommended John - Connections
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55
connections
- Industry
- Information Services
- Websites
John McCarville’s Summary
I've worked with AR Remedy, Peregrine Service Center, Office 2003, Office 2000, Windows XP, Windows 2000, Dameware, Remote Desktop, WinZip, Power Archiver, Routers, Switches, Wireless Routers, Wireless networking, cabling, TS Census, Lotus Notes Sametime, Dell Desktops, Dell Laptops, HP/Compaq Desktops, HP/Compaq laptops, Symantec Corporate Edition Anti-Virus, PDAs, IPaqs, BlackBerry, Treo, Marimba
John McCarville’s Specialties:
Computer refreshes, building and maintaining of standard laptop and desktop images with Norton Ghost, running and maintaining ghost consoles, TS Census, Peregrine Service Center, Marimba, Dameware, Windows 2000, Windows XP, (studying Vista) Microsoft Office 2000, Microsoft Office 2003, TSCensus, Remedy, Norton Anti-Virus Corporate Edition. computer and laptop repair, warranty work for Dell and Compaq hardware. I also assist in training of tier 1 and 2 of help desk and field support.
John McCarville’s Experience
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Senior Field Engineer
WellPoint
(Public Company; 10,001 or more employees; WLP; Insurance industry)
December 2001 — Present (7 years)
Field Support Engineer for WellPoint has techs visiting customer's desktops when Tier 1 and Tier 2 helpdesk can not fix the problem over the phone or with remote control software. We have about 250 computers per tech that we maintain. We also create and manage our own PC images, perform PC moves/relocations and PC refreshes.
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Owner, IT Consulting
John McCarville (Self-employed)
(Self-Employed; Myself Only; Information Technology and Services industry)
November 1998 — Present (10 years 1 month)
Freelance IT computer consultant. Cabling, planning, data migration, upgrading, installing networks, PCs and peripherals. Main focus is small business, home visits and after hours projects.
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Technical Support Analyst
CompuCom
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
November 1998 — December 2001 (3 years 2 months)
Responsible for analyzing and resolving complex hardware and software problems associated with desktop and laptop PCs and peripherals. Functions include set-up of workstations/devices, repair/elimination of equipment problems, resolution of compatibility issues. Engineer is expected to maintain expertise in PC based software packages/host based programs, and may be dedicated to a customer site or dispatched. On-site or in-house servicing, repair and/or installations. Provides support in the installation, relocation, modification, diagnosis and repair of micro-computers and/or associated peripheral equipment. Focus of position is to minimize system/hardware downtime and to ensure customer satisfaction. Provides customer familiarization, if necessary, and uses diagnostic procedures and test equipment for problem solving. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Performs basic computer hardware and software installations.
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Computer Consultant
Technisource
(Public Company; 501-1000 employees; Information Services industry)
August 1998 — May 1999 (10 months)
I worked as a temp to hire for Technisource to CompuCom. I was on a PC refresh project for American General Life Insurance in the Milwaukee area for one month then I was on site at Baird in Milwaukee. My work duties there were general PC support, inventory project of all corporate assets, a rollout of Anti-virus sofware, a printer refresh, an Outlook rollout and laptop hardware support.
John McCarville’s Education
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St. Norbert College
Bachelor in Business Administration, Finance, Administraton, American History, 1993 — 1998
- Activities and Societies:
- Social Group B.I.G. and Men's Choir
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University of Wisconsin-Milwaukee - School of Business Administration
1996 — 1996
Studied at UW-Milwaukee to try a larger school enviroment.
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Whitefish Bay High School
High School 1989 — 1993
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Marquette University High School
High School 1989 — 1991
Additional Information
John McCarville’s Websites:
John McCarville’s Interests:
Cars, live music, Irish culture, Irish Hurling, wakeboarding, skiing, snowboarding, kevin smith films, home improvements, multi-media stations, green bay packers, milwaukee bucks, las vegas, chicago, phoenix,
John McCarville’s Groups:
B.I.G., Milwaukee Hurling Club
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St. Norbert College - Alumni and Friends -
Motorcycle Milwaukee -
WellPoint & Anthem Professionals -
Milwaukee Bucks Fan -
GAA Gaelic Sports Enthusiast
John McCarville’s Honors:
Network+
MCP
A+
APS
Customer Service Awards
John McCarville’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
