John McCarville

Current

Field Support Analyst at Tek Systems
CEO at McCarville Consulting

Past

Senior Field Engineer at WellPoint
Technical Support Analyst at CompuCom
Computer Consultant at Technisource

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Education

St. Norbert College
University of Wisconsin-Milwaukee - School of Business Administration
Whitefish Bay High School

Marquette University High School

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1 more...

Recommended

4 people have recommended John

Connections

130 connections

Industry

Information Services

Websites

John McCarville’s Summary

I've worked with AR Remedy, Peregrine Service Center, Office 2003, Office 2000, Windows XP, Windows 2000, Dameware, Remote Desktop, WinZip, Power Archiver, Routers, Switches, Wireless Routers, Wireless networking, cabling, TS Census, Lotus Notes Sametime, Dell Desktops, Dell Laptops, HP/Compaq Desktops, HP/Compaq laptops, Symantec Corporate Edition Anti-Virus, PDAs, IPaqs, BlackBerry, Treo, Marimba

John McCarville’s Specialties:

Computer refreshes, building and maintaining of standard laptop and desktop images with Norton Ghost, running and maintaining ghost consoles, TS Census, Peregrine Service Center, Marimba, Dameware, Windows 2000, Windows XP, (studying Vista) Microsoft Office 2000, Microsoft Office 2003, TSCensus, Remedy, Norton Anti-Virus Corporate Edition. computer and laptop repair, warranty work for Dell and Compaq hardware. I also assist in training of tier 1 and 2 of help desk and field support.

John McCarville’s Experience

Field Support Analyst

Tek Systems

(Public Company; Information Technology and Services industry)

September 2009 — Present (3 months)
CEO

McCarville Consulting

(Information Technology and Services industry)

November 1998 — Present (11 years 1 month)

Freelance IT computer consultant. Cabling, planning, data migration, upgrading, installing networks, PCs and peripherals. Main focus is small business, home visits and after hours projects.
Senior Field Engineer

WellPoint

(Public Company; WLP; Insurance industry)

December 2001 — August 2009 (7 years 9 months)

Field Support Engineer for WellPoint has techs visiting customer's desktops when Tier 1 and Tier 2 helpdesk can not fix the problem over the phone or with remote control software. We have about 45000 computers in the enterprise. We also create and manage our own PC images, perform PC moves/relocation and PC refreshes.
Technical Support Analyst

CompuCom

(Public Company; 5001-10,000 employees; Information Technology and Services industry)

November 1998 — December 2001 (3 years 2 months)

Responsible for analyzing and resolving complex hardware and software problems associated with desktop and laptop PCs and peripherals. Functions include set-up of workstations/devices, repair/elimination of equipment problems, resolution of compatibility issues. Engineer is expected to maintain expertise in PC based software packages/host based programs, and may be dedicated to a customer site or dispatched. On-site or in-house servicing, repair and/or installations. Provides support in the installation, relocation, modification, diagnosis and repair of micro-computers and/or associated peripheral equipment. Focus of position is to minimize system/hardware downtime and to ensure customer satisfaction. Provides customer familiarization, if necessary, and uses diagnostic procedures and test equipment for problem solving. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Performs basic computer hardware and software installations.
Computer Consultant

Technisource

(Public Company; 501-1000 employees; Information Services industry)

August 1998 — May 1999 (10 months)

I worked as a temp to hire for Technisource to CompuCom. I was on a PC refresh project for American General Life Insurance in the Milwaukee area for one month then I was on site at Baird in Milwaukee. My work duties there were general PC support, inventory project of all corporate assets, a rollout of Anti-virus sofware, a printer refresh, an Outlook rollout and laptop hardware support.

John McCarville’s Education

St. Norbert College

Bachelor in Business Administration , Finance, Administraton, American History , 1993 — 1998

Activities and Societies:

Social Group B.I.G. and Men's Choir
University of Wisconsin-Milwaukee - School of Business Administration

1996 — 1996

Studied at UW-Milwaukee to try a larger school enviroment.
Whitefish Bay High School

High School 1991 — 1995
Marquette University High School

High School 1989 — 1991

Activities and Societies:

Football, Varsity Swim Team, Ski Club, Kwannis Key Club, Boy Scouts

Additional Information

John McCarville’s Websites:

John McCarville’s Interests:

Family, Friends, Irish Hurling, Milwaukee Irish Fest, Milwaukee Hurling Club, Wake-Boarding, Snow Skiing, Snow-Boarding, Motorcycling, NFL, Grilling, and Food Network fan