
Milwaukee Technology Specialist / Information Technology Professional / Business Technology Expert / LinkedIn Trainer
Greater Milwaukee Area

Milwaukee Technology Specialist / Information Technology Professional / Business Technology Expert / LinkedIn Trainer
Greater Milwaukee Area
First and foremost I am a Renaissance Man. My interests are far too broad for me to mention them all here, there just isn’t the space. You can get a bit of an idea what I’m talking about by looking at my current positions.
➢ On a professional level:
I’m an IT professional with over 20 year of varied experience both here in the Milwaukee area as well as throughout the country.
As the Senior Account Executive at ITP (Information Technology Professionals) I strive to use that experience along with the expertise of our engineers to make sure that your technology is doing the job it’s supposed to be doing for you.
I’m here to help you out with whatever it may be that you need from an IT perspective. Please get in touch with me so that we can sit down and work out a custom solution for you.
➢ On a personal level:
My latest endeavor is that I am now a Clydesdale in training. What that really means is that I’m a big guy who competes in a triathlons. I completed my first in the summer of 08 and I'm now hooked. My goal is to complete an Ironman in 2013. If you really want to know more about it you can check out my blog at http://JustKeepGoing.net/blog
➢ On both levels:
I am an avid networker and LinkedIn trainer within the Greater Milwaukee area. The local Milwaukee group that I started continues to grow at an impressive rate. The turnout at our Link Up is now in the 70’s each month.
I’m always looking to meet with people in the Milwaukee area and willing to lend a networking hand whenever I can.
Project management–evaluate programs, initiate projects, develop and execute strategies
Leadership–teams ranging from 3-40 people across multi-country-sites
Management–optimizing people and finances to meet goals
Experimentation–relentless probing for novel solutions and approaches
Conceptualization–preparing and presenting projects and ideas at all levels of the company
Strategic Alliances–technical liaison throughout project life cycles
Expressive clarity–strategic development plans
(Partnership; Information Technology and Services industry)
July 2009 — Present (5 months)
We are a full service IT consulting company with a "Service First" philosophy.
(Non-Profit; Religious Institutions industry)
June 2007 — Present (2 years 6 months)
This is a part-time position providing technology best practices to all aspects of the organization.
CEO Ministries is a Milwaukee based non-profit startup focused on providing ministries to teens, men and couples.
- Primary focus of the role is to find ways to maximize the organizations use of technology with the least amount of expenditure.
- Member of the executive management team providing analysis and guidance to the organizations overall business direction.
The first few improvements on the horizon will be the creation of;
- a brand new website - http://www.CEO-Ministries.com
- a blog
- setting up a pod cast
(Online Media industry)
June 2006 — Present (3 years 6 months)
We are proud to be the local Milwaukee branch of MVPF (My Virtual Power Forum) taking that world wide reach and bringing down to the local level.
Link Up Milwaukee is a discussion group for professionals at all levels in the Greater Milwaukee area. We are here to help each other learn how to use LinkedIn and networking to help ourselves professionally and to help our Milwaukee business.
Through a combination of an online email forum and monthly face to face meetings we help each other find the connections and contacts needed to grow our Milwaukee business and help each other. Our monthly (Link Up) meetings are held the 1st Monday of each month.
We move the event around Milwaukee from time to time. However, our main location is the Milwaukee / Wauwatosa Crowne Plaza Hotel located on the corner of hwy 100 and Watertown Plank Rd.
If you would like to join us please stop by http://www.LinkUpMilwaukee.com/ and click on the “Join This Group!” button. We loved to help you out or to get your help and expertise.
(Information Technology and Services industry)
February 2008 — March 2009 (1 year 2 months)
Brought on board to design, develop and create the new Managed Services division and the IT Complete product suite for the company.
The IT Complete product suite was designed from initial concept through to completion with the main focus of the service built to help small and mid-sized business in the greater Milwaukee area get more out of the technology that they use.
> Worked with the sales team and the clients to design and implement new technology solutions to meet their current and growing needs.
> Designed, developed and managed the Help Desk and implemented new methods and procedures that reduced the initial response times from hours down to minutes.
> Managed all engineers and technicians to ensure that outages, projects and general maintenance were handled in the most efficient manner.
> Managed the client relationship to make sure that we met or exceeded their expectations and requirements.
(Public Company; 1001-5000 employees; Information Technology and Services industry)
December 2004 — May 2007 (2 years 6 months)
IT Contractor located in Milwaukee at AT&T managing the Wholesale expedite and escalation process.
Continually creating IT process improvements to meet and exceed customer expectations.
> Successfully working with all levels of the industry within North America and Europe, as well as senior management to ensure that the necessary resources were made available to meet customer expectations.
> Redesigned the Methods and Procedures documentation and created a new order tracking database. These changes accomplished a 100% increase for the on time delivery rate of customer orders for all DS3 and OC level circuits.
(Public Company; 10,001 or more employees; T; Telecommunications industry)
December 2004 — May 2007 (2 years 6 months)
Formally SBCLD / SBC Long Distance
Remove roadblocks and obstacles, put out fires before they get out of hand, and deliver the customers circuit within shortened time frames.
> Created a new training program and documentation that allowed new employees to become efficient and effective within 2 weeks versus one to two months.
> Lead on a team of 7 Expedite managers ensuring that all aspects of training, shift scheduling and knowledge transfer were handled at the highest efficiency possible.
> Accomplished a 100% increase for the on time delivery rate of customer orders for all DS3 and OC level circuits.
> Generated over 1 Million in additional revenue created through project execution and by regularly delivering in shortened time frames and against all odds.
(Privately Held; 1001-5000 employees; Investment Management industry)
October 2001 — February 2003 (1 year 5 months)
> Produced over 1 Million in savings and reduced costs through contract negotiations and improved IT documentation and training procedures.
> Helped the company grow to an additional 6 new locations throughout the county.
> Maintained the telecommunications vendor relations and contract negotiations.
(Privately Held; 1001-5000 employees; Investment Management industry)
August 1996 — October 2001 (5 years 3 months)
> Managed all aspects of the project and personnel for the installation of a new retail call center.
> Helped the company grow to an additional 2 new locations locally
> Implemented new inventory tracking procedures and policies for all wireless devices, and negotiated new contracts. Improvements resulted in over 60 thousand dollars in annual savings.
(Government Agency; 10,001 or more employees; Military industry)
March 1988 — October 1997 (9 years 8 months)
I was at the 440th Air Force Reserve base in Milwaukee WI.
> Managed all of the communications maintenance personnel consisting of the voice, data, desktop, crypto, and radio specialties.
> Managed the team that designed and implemented the first web site at the Milwaukee 440th Air Force Reserve base.
> Engineered and managed all aspects of the project and personnel for a CCTV network for the broadcast of both satellite TV and 2-way interactive training classes.
> Designed and managed the project and personnel for the upgrade of the base radio network, which included the installation of 4 radio towers. The improvements allowed flight crews to communicate back to Milwaukee while on training missions throughout the entire state of Wisconsin.
(Privately Held; 201-500 employees; Telecommunications industry)
April 1990 — August 1996 (6 years 5 months)
> Engineered and managed the project and personnel for the installation of one of the first fiber optic networks on a Reserve base that connected over 40 buildings for LAN operations.
> Key member of the multi-organization team that devised the new North American Numbering Plan.
> Created security measures that resulted in the only base to receive the award for most secure DOD (Department of Defense) phone switch for 5 consecutive years.
> Managed and grew accounts with the Air Force reserves, the state of Wisconsin corrections faculties, regional Best Buy stores and regional Graybar stores
(Government Agency; 10,001 or more employees; Military industry)
May 1984 — March 1988 (3 years 11 months)
Stationed at Rhein Main AB in Frankfurt Germany from 1984-86.
Stationed at Seymour-Johnson AFB in Goldsborough N.C. from 1986-88
Bachelor of Science , Business Management , 2006 — 2006
Bachelor of Arts , Psychology , 2003 — 2004
Equivalent of Associate of Applied Science , Electronic Engineering / Telecommunications , 1988 — 1989
Associate of Applied Science , Logistics Management , 1986 — 1988
Diploma , General , 1977 — 1981
Humor, Triathlons, Life Coaching, Business Coaching, Studying Religion, Networking, New Technology, Old Technology, Technology, IT, Milwaukee, Milwaukee Business, Milwaukee Networking, Golf, Beer Tasting, Wine Tasting, Darts, and being a Parrothead
American Legion, Block Watch Captain, LinkedIn USAF, LinkedIn USAFFamily, LinkedIn Veterans, Honorary member of LinkedIn USMC,
LinkedInnovators, My Linkedin Power Forum,
LinkedIn Milwaukee,
Link Up Milwaukee
Time Magazine Person of the Year 2006
Northern Telecom's award for most secure DOD switch - 5 years in a row (1991-1995).