Makahiki Restaurant Complex and Retail Manager at Aulani, a Disney Resort and Spa
- Hawaiian Islands
John Hirabayashi's Overview
- Makahiki Restaurant Complex and Retail Manager at Aulani, a Disney Resort and Spa
- Retail/OPS Manager at Hard Rock Cafe
- Director of Merchandise at National Baseball Hall of Fame
- Product Manager at Los Angeles Dodgers
- Retail Division Manager at Sports Plaza / Biltmore
- Associate Director of Sales at Sheraton Hotel Corporation
John Hirabayashi's Summary
Professional well-versed in client, product and business development. Keen ability to develop better products, systems and customer experience. Improve departmental interactions and effectively implement revenue plans that maximize current operations at lower risks and costs while staying true to company vision.
Food and beverage, Consumer goods, Brand marketing and licensing, Creative product development and merchandising, manager and mentor Skilled negotiator and presentor, Retail development, Client sales and marketing, Customer service, Online marketing and sales, Social Media marketing.
John Hirabayashi's Experience
Makahiki Restaurant Complex and Retail Manager
Aulani, a Disney Resort and Spa
July 2011 – Present (3 years 4 months) Ko' Olina, Hawaii
Managed 165-person team Food & Beverage/Retail complex that included a family buffet restaurant, 1,050 guest room service, quick-service, lounge with live entertainment and three retail locations.
Increased profits through effective sales training and troubleshooting profit loss areas and consistently ranked in the Top three sales PSF positions for all of Disney Retail Stores
Developed metrics and measured success in order to further penetrate the marketplace and successfully manage costs.
Created new revenue streams by cultivating successful partnerships with domestic and International travelers, worth more than $10 million in retail revenue in the first year.
Privately Held; 10,001+ employees; Hospitality industry
August 2010 – July 2011 (1 year) Honolulu
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Reduced labor costs by 22 percent while maintaining excellent service and profit levels.
Assisted in the successful relocation and grand opening of a brand new location on time and within budget.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Director of Merchandise
Nonprofit; 51-200 employees; Museums and Institutions industry
March 2006 – July 2010 (4 years 5 months)
Oversee all areas of our retail operation which includes brand licensing, buying, multiple retail and ecommerce stores, mail order, warehousing, marketing and customer service.
Identified operational procedures that along with product re-alignment and timelier delivery schedules increased revenue growth.
Managed all aspects of P&L, wrote annual budget and customer service policies to align with company mission, vision and direction.
Utilized my creative skills in catalog production, website design, marketing presentations, product development and store merchandising.
Privately Held; 201-500 employees; Sports industry
January 1997 – January 2005 (8 years 1 month)
Grew annual retail business to unprecedented 10 million dollar annual retail revenue through innovative product development, effective inventory management and global licensing/marketing initiatives.
Developed annual marketing/promotional calendar which exceeded sponsors goals/expectations and contributed to our annual attendance records.
Managed 21 multiple retail locations with over 125 non and union employees. Experienced with union negotiations and regulations.
Retail Division Manager
Sports Plaza / Biltmore
January 1995 – January 1997 (2 years 1 month)
Designed, opened and directed daily operations of two retail stores specializing in licensed apparel and merchandise.
Rewarded with increased responsibilities for managing and marketing of health facilities and spa.
Increased exposure and positioning earning recognition as Downtown Los Angeles' elite premier executive facility.
Successfully created corporate programs that increased new memberships in the first year by 18% and renewal memberships by 12%.
John Hirabayashi's Skills & Expertise
- Social Media Marketing
- Inventory Management
- Customer Service
- Product Development
- Marketing Strategy
- Event Management
- Social Networking
- Food & Beverage
- Event Planning
- Strategic Planning
- Social Media
- Brand Development
- Public Relations
- P&L Management
- Sales Management
- Team Building
- Contract Negotiation
- Trade Shows
- New Business Development
- Sports Marketing
- Product Marketing
- Strategic Partnerships
- Product Management
- Business Strategy
- Customer Relations
- Problem Solving
- Special Events
John Hirabayashi's Education
John Hirabayashi's Additional Information
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