John Hirabayashi

John Hirabayashi

Makahiki Restaurant Complex and Retail Manager at Aulani, a Disney Resort and Spa

Hawaiian Islands

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John Hirabayashi's Overview

  • Makahiki Restaurant Complex and Retail Manager at Aulani, a Disney Resort and Spa
  • Retail Division Manager at Sports Plaza / Biltmore
  • Associate Director of Sales at Sheraton Hotel Corporation

500+ connections


John Hirabayashi's Summary

Professional well-versed in client, product and business development. Keen ability to develop better products, systems and customer experience. Improve departmental interactions and effectively implement revenue plans that maximize current operations at lower risks and costs while staying true to company vision.


Food and beverage, Consumer goods, Brand marketing and licensing, Creative product development and merchandising, manager and mentor Skilled negotiator and presentor, Retail development, Client sales and marketing, Customer service, Online marketing and sales, Social Media marketing.

John Hirabayashi's Experience

Makahiki Restaurant Complex and Retail Manager

Aulani, a Disney Resort and Spa

July 2011Present (3 years 4 months) Ko' Olina, Hawaii

Managed 165-person team Food & Beverage/Retail complex that included a family buffet restaurant, 1,050 guest room service, quick-service, lounge with live entertainment and three retail locations.
Increased profits through effective sales training and troubleshooting profit loss areas and consistently ranked in the Top three sales PSF positions for all of Disney Retail Stores
Developed metrics and measured success in order to further penetrate the marketplace and successfully manage costs.
Created new revenue streams by cultivating successful partnerships with domestic and International travelers, worth more than $10 million in retail revenue in the first year.

Retail/OPS Manager

Hard Rock Cafe

Privately Held; 10,001+ employees; Hospitality industry

August 2010July 2011 (1 year) Honolulu

Developed, implemented and managed business plans to promote profitable food and beverage sales.
Reduced labor costs by 22 percent while maintaining excellent service and profit levels.
Assisted in the successful relocation and grand opening of a brand new location on time and within budget.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Director of Merchandise

National Baseball Hall of Fame

Nonprofit; 51-200 employees; Museums and Institutions industry

March 2006July 2010 (4 years 5 months)

Oversee all areas of our retail operation which includes brand licensing, buying, multiple retail and ecommerce stores, mail order, warehousing, marketing and customer service.
Identified operational procedures that along with product re-alignment and timelier delivery schedules increased revenue growth.
Managed all aspects of P&L, wrote annual budget and customer service policies to align with company mission, vision and direction.
Utilized my creative skills in catalog production, website design, marketing presentations, product development and store merchandising.

Product Manager

Los Angeles Dodgers

Privately Held; 201-500 employees; Sports industry

January 1997January 2005 (8 years 1 month)

Grew annual retail business to unprecedented 10 million dollar annual retail revenue through innovative product development, effective inventory management and global licensing/marketing initiatives.
Developed annual marketing/promotional calendar which exceeded sponsors goals/expectations and contributed to our annual attendance records.
Managed 21 multiple retail locations with over 125 non and union employees. Experienced with union negotiations and regulations.

Retail Division Manager

Sports Plaza / Biltmore

January 1995January 1997 (2 years 1 month)

Designed, opened and directed daily operations of two retail stores specializing in licensed apparel and merchandise.
Rewarded with increased responsibilities for managing and marketing of health facilities and spa.
Increased exposure and positioning earning recognition as Downtown Los Angeles' elite premier executive facility.
Successfully created corporate programs that increased new memberships in the first year by 18% and renewal memberships by 12%.

Associate Director of Sales

Sheraton Hotel Corporation

19881995 (7 years)

John Hirabayashi's Skills & Expertise

  1. Retail
  2. Social Media Marketing
  3. Marketing
  4. Merchandising
  5. Budgets
  6. Inventory Management
  7. Customer Service
  8. Product Development
  9. Marketing Strategy
  10. Negotiation
  11. Event Management
  12. Social Networking
  13. Food & Beverage
  14. PowerPoint
  15. Leadership
  16. Event Planning
  17. Strategic Planning
  18. Social Media
  19. Advertising
  20. E-commerce
  21. Management
  22. Brand Development
  23. Public Relations
  24. P&L Management
  25. Sales Management
  26. Team Building
  27. Contract Negotiation
  28. Trade Shows
  29. New Business Development
  30. Sports
  31. Sports Marketing
  32. Product Marketing
  33. Strategic Partnerships
  34. B2B
  35. FMCG
  36. Licensing
  37. Logistics
  38. Product Management
  39. Start-ups
  40. Business Strategy
  41. Buying
  42. Promotions
  43. Customer Relations
  44. Problem Solving
  45. Special Events
  46. Sponsorship

View All (46) Skills View Fewer Skills

John Hirabayashi's Education

University of Illinois at Urbana-Champaign

Bachelor of Science, Business Management

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