John Hardey

Current

Senior Consultant; Service Delivery at DO2 Technologies, Inc. (Digital Oilfield)
Principal IT Consultant at Projex, Inc.

Past

Operations Manager at Robert Shields & Associates
Manager Support and Services at eCommLink
Consultant at Pulse-EFT

Technical Project Manager at Landmark Graphics
Project Manager at eBaseOne

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Education

University of Houston

Recommended

3 people have recommended John

Connections

123 connections

Industry

Information Technology and Services

John Hardey’s Summary

Experienced operations and project management in technology driven environments.
Data center operations, disaster recovery and business continuity planning in mission critical and SLA driven systems and application environments.
Strong focus on network and systems design, deployment, and management.
3+ years payments industry experience (stored value-prepaid)
5+ years application development management (.NET, web apps, web services)
6+ years application hosting and managed services
10+ years of project management in network infrastructure and client-server systems deployment.

Background includes:
Disaster recovery planning, risk assessment, testing, documentation.
Win-Tel, Sun Unix, Linux systems and application management and implementation services.
Networking, storage, and telecom (Cisco, NetApp, Interactive Intelligence)
Data center and call center operations, customer support
Development team leader, technical and business requirements
Strong emphasis on translating customer or end user requirements into production

John Hardey’s Specialties:

PMI current member - #172815
Stored value and pre-paid card program design and implementation.
Data center operations security and regulatory compliance.
Client/Customer support - call center management.
Enterprise scope: startup to large corporate environments.
Worked for Pulse-EFT, Halliburton-Landmark Graphics, Continental Air
DataCenters worked with: CyrusOne, Vericenter, Level III, Solid Systems
Exceptional verbal and written skills, PMI and ITIL methodolgies.

John Hardey’s Experience

Senior Consultant; Service Delivery

DO2 Technologies, Inc. (Digital Oilfield)

(Privately Held; 51-200 employees; Computer Software industry)

September 2008 — Present (3 months)

Application specialist responsible for deployment of services to customers from pre-sales consulting to the hand-off to support. Develop and implement processes to assure best possible service delivery experience for each customer.
Principal IT Consultant

Projex, Inc.

(Privately Held; 1-10 employees; Information Technology and Services industry)

March 2008 — Present (9 months)

Projex, Inc. serves the technology needs of companies across mutliple vertical markets. Areas served include hardware, software, and network design and deployment. Infrastructure can be in-house, co-located, or under consideration of transitioning from one to the other. Experienced with data center moves, systems build out, and integration of disparate systems when merging corporate entities.
Operations Manager

Robert Shields & Associates

(Public Company; 51-200 employees; Information Technology and Services industry)

December 2006 — March 2008 (1 year 4 months)

Manage daily operation of a centralized Network Operations Center providing help desk and remote monitoring services, scheduling of client on-site services, service quality assurance and knowledge management. Let us help your small to medium size business with IT infrastructure and application development expertise. http://www.rsacorp.com
Manager Support and Services

eCommLink

(Privately Held; 11-50 employees; Financial Services industry)

February 2003 — June 2006 (3 years 5 months)

Business partner and vendor management. Prime for data center vendor (CyrusOne) operations. Manage client support call center and staff.

Business partners include:
Pulse-EFT processor services
Card program clients
Settlement sponsor banks
Merchant services vendors
Experian (Customer Identification)
Government (OFAC and state and federal regulatory compliance)

Internal operations: Include problem management, NOC operations management and system monitoring.
Application gap analysis, issue management, feature funnel, and executive reporting.
Consultant

Pulse-EFT

(Information Technology and Services industry)

2003 — 2004 (1 year)
Technical Project Manager

Landmark Graphics

(Public Company; 201-500 employees; HAL; Oil & Energy industry)

December 2000 — February 2003 (2 years 3 months)

Application hosting services delivery project manager. Also managed team of Windows and Unix systems engineers, data center management and issue response team. Responsible for hardware procurement services, inventory, and warranty management.
Project Manager

eBaseOne

(Public Company; 51-200 employees; EBAS; Information Technology and Services industry)

January 2000 — October 2000 (10 months)

Recruited to develop service delivery model and program management best practices. Provided vision and dedicated leadership for application hosting. Contributions included:
Developed 1st Program Management Office (PMO) and customer engagement process.
Assisted in development of BCP/DR planning, documentation, and certification.
Created a single point of customer contact and reduced standard service delivery from 45 – 30 days.
Centralized management of 30+ projects at various stages of completion.