John Hardey

John Hardey

Senior Consultant at DO2.com

Houston, Texas Area

Current
Past
Education
  • University of Houston
Connections
123 connections
Industry
Information Technology and Services

John Hardey’s Summary

Experienced operations and project management in technology driven environments.
Data center operations, disaster recovery and business continuity planning in mission critical and SLA driven systems and application environments.
Strong focus on network and systems design, deployment, and management.
3+ years payments industry experience (stored value-prepaid)
5+ years application development management (.NET, web apps, web services)
6+ years application hosting and managed services
10+ years of project management in network infrastructure and client-server systems deployment.

Background includes:
Disaster recovery planning, risk assessment, testing, documentation.
Win-Tel, Sun Unix, Linux systems and application management and implementation services.
Networking, storage, and telecom (Cisco, NetApp, Interactive Intelligence)
Data center and call center operations, customer support
Development team leader, technical and business requirements
Strong emphasis on translating customer or end user requirements into production

John Hardey’s Specialties:

PMI current member - #172815
Stored value and pre-paid card program design and implementation.
Data center operations security and regulatory compliance.
Client/Customer support - call center management.
Enterprise scope: startup to large corporate environments.
Worked for Pulse-EFT, Halliburton-Landmark Graphics, Continental Air
DataCenters worked with: CyrusOne, Vericenter, Level III, Solid Systems
Exceptional verbal and written skills, PMI and ITIL methodolgies.


John Hardey’s Experience

  • Senior Consultant; Service Delivery

    DO2 Technologies, Inc. (Digital Oilfield)

    (Privately Held; 51-200 employees; Computer Software industry)

    September 2008Present (3 months)

    Application specialist responsible for deployment of services to customers from pre-sales consulting to the hand-off to support. Develop and implement processes to assure best possible service delivery experience for each customer.

  • Principal IT Consultant

    Projex, Inc.

    (Privately Held; 1-10 employees; Information Technology and Services industry)

    March 2008Present (9 months)

    Projex, Inc. serves the technology needs of companies across mutliple vertical markets. Areas served include hardware, software, and network design and deployment. Infrastructure can be in-house, co-located, or under consideration of transitioning from one to the other. Experienced with data center moves, systems build out, and integration of disparate systems when merging corporate entities.

  • Operations Manager

    Robert Shields & Associates

    (Public Company; 51-200 employees; Information Technology and Services industry)

    December 2006March 2008 (1 year 4 months)

    Manage daily operation of a centralized Network Operations Center providing help desk and remote monitoring services, scheduling of client on-site services, service quality assurance and knowledge management. Let us help your small to medium size business with IT infrastructure and application development expertise. http://www.rsacorp.com

  • Manager Support and Services

    eCommLink

    (Privately Held; 11-50 employees; Financial Services industry)

    February 2003June 2006 (3 years 5 months)

    Business partner and vendor management. Prime for data center vendor (CyrusOne) operations. Manage client support call center and staff.

    Business partners include:
    Pulse-EFT processor services
    Card program clients
    Settlement sponsor banks
    Merchant services vendors
    Experian (Customer Identification)
    Government (OFAC and state and federal regulatory compliance)

    Internal operations: Include problem management, NOC operations management and system monitoring.
    Application gap analysis, issue management, feature funnel, and executive reporting.

  • Consultant

    Pulse-EFT

    (Information Technology and Services industry)

    20032004 (1 year)

  • Technical Project Manager

    Landmark Graphics

    (Public Company; 201-500 employees; HAL; Oil & Energy industry)

    December 2000February 2003 (2 years 3 months)

    Application hosting services delivery project manager. Also managed team of Windows and Unix systems engineers, data center management and issue response team. Responsible for hardware procurement services, inventory, and warranty management.

  • Project Manager

    eBaseOne

    (Public Company; 51-200 employees; EBAS; Information Technology and Services industry)

    January 2000October 2000 (10 months)

    Recruited to develop service delivery model and program management best practices. Provided vision and dedicated leadership for application hosting. Contributions included:
    Developed 1st Program Management Office (PMO) and customer engagement process.
    Assisted in development of BCP/DR planning, documentation, and certification.
    Created a single point of customer contact and reduced standard service delivery from 45 – 30 days.
    Centralized management of 30+ projects at various stages of completion.


John Hardey’s Education

  • University of Houston

    Business Technology

    Activities and Societies:
    Water Ski Team,

Additional Information

John Hardey’s Groups:

TWUMC Job Ministry

  •    Project Manager Networking Group
  •    Payment Systems Network
  •    Credit Card Professionals
  •    IT for SMB
  •    Payment and Fraud Professionals
  •    Software as a Service (SaaS) Group
  •    Support Our Troops

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