John Callan
John Callan is currently on the West Coast for meetings with New Space companies
- Location
- Portland, Oregon Area
- Industry
- Defense & Space
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John Callan's Overview
- Current
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- President, Global Service Director at SpaceHelpWanted.com
- Past
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- Global Service Manager at Microsoft
- Operations Manager at Microsoft Field Services IT
- Operations Manager at Point.com
- World News Senior Editor at msnbc.com
- Senior Technologist at Microsoft Press
- Managing Editor, Co founder at Budapest Business Journal
- Editorial Director at Warner New Media
- Managing Editor at Orange County Business Journal
- Writer at People Magazine
- Education
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- University of Missouri-Columbia
- University of Missouri-Columbia
- Recommendations
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6 people have recommended John
- Connections
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491 connections
- Websites
John Callan's Summary
I am the Founder and President of SpaceHelpWanted.com, the premier job search destination for employers and job candidates in the New Space Industry.
I enjoy business, technology and connecting people from many countries and cultures, which explains why I have more than 60 pages of visa stamps in my passport. As a business reporter and editor, and then a business owner and corporate IT leader, I have recruiting and managed teams in 25 countries from the US and Latin America, to Eastern Europe, China, India and Japan.
I have lived outside the United States twice, most recently in the UK from 2004-2006. Earlier in my career, I lived in Hungary in the early 1990s, just after the Iron Curtain fell. There, in the capital city of Budapest, I founded an English language weekly business newspaper, The Budapest Business Journal, which is still publishing today.
I crossed over from journalist to technologist at Microsoft, where I worked for 15 years. My first big job there was as World News editor and one of the founders of MSNBC.com. I later became the Global Service Manager of all of Microsoft's Sales support outside the United Sates. While starting support centers in Poland, Mexico, India and in China, I reported to C-level executives in many countries, implemented technology upgrade and training programs, business improvement programs and career development plans which improved service quality, employee morale, and the respect of workers for each other.
I am now working hard to bring that workforce transition experience to the aide of the Space Industry.
Specialties
Technical recruiting, International business management, global service delivery, nearsourcing, media startups.
John Callan's Experience
President, Global Service Director
SpaceHelpWanted.com
Information Services industry
February 2010 – Present (2 years)
At SpaceHelpWanted.com, we seek companies that want to hire, and we find people that want to work, in the New Space Industry.
Our mission is simple: We connect smart people who are willing to work to help humans arrive, survive and thrive in communities beyond the Earth, as well as use the vast resources of space for the dramatic betterment of humanity.
Global Service Manager
Microsoft
Public Company; 10,001+ employees; MSFT; Computer Software industry
August 2005 – June 2009 (3 years 11 months)
• Consolidated global teams and large inventory of applications
• Set ITIL-based quality standards to reduce costs, improve customer satisfaction, lower turnover and return working time to business users.
• Implemented technology upgrade and training programs, business improvement programs and career development plans which improved service quality, employee morale, and the respect of workers for each other.
• Strong negotiation skills developed through robust use of pro-active service level management.
• Supported more than 800 line of business applications used by sales, marketing and services executives in 73 countries worldwide.
Operations Manager
Microsoft Field Services IT
Public Company; 10,001+ employees; MSFT; Computer Software industry
2002 – 2004 (2 years)
Supported Field Operations of Microsoft Consulting Services (now Called Enterprise Services)
• Managed 34-member team with 15 based in Redmond and 19 in Hyderabad, India.
• Managed the global deployment and customer support of five major accounting and resource management systems and 30 downstream reporting tools.
• Managed a $5.6 million annual sustaining budget.
• Managed engagement with global helpdesk
• Delivered leading quality of service metrics for Services IT, while sustaining only 5% attrition over two year period.
• Met daily (and nightly) with our global partners in North America, LATAM, APJ and EMEA. In addition, I spent a total of two months onsite during this period in Europe and India to support regional deployments of Changepoint and training of the regional support teams. I was promoted twice during this period.
Operations Manager
Point.com
Privately Held; 51-200 employees; Internet industry
November 1997 – March 1999 (1 year 5 months)
Lead support team responsible for all Microsoft Backoffice and Datacenter operations. Designed and deployed data center-hosted online presence. Managed daily release of web site content. Specified and implemented processes for monitoring site uptime and security, including identifying and blocking hostile site attacks from former content partners as well as search engine caching agents. Negotiated equipment leases and hosting services contracts with first-tier internet service providers Exodus and Level 3. Managed EDI partner content gateways and content release schedules. Developed partner content acquisition strategies, specified and implemented content and e-commerce EDI gateways with AT&T, BellSouth, Bell Atlantic, USWEST, GTE and Sprint PCS.
World News Senior Editor
msnbc.com
Privately Held; 201-500 employees; Broadcast Media industry
February 1995 – August 1996 (1 year 7 months)
Supervised all editorial content, design, and web production of world news. Project manager for Microsoft's MSNBC newsroom design and construction, network infrastructure, satellite video, text and other media acquisition, development of publishing systems. Lead team of Microsoft software developers to design content management interface and wire service data feeds. Co-producer of MSNBC/NBC Today Show joint broadcast/netcast from Dublin, Ireland, in March 1996. Guest speaker at Harvard University's Neiman School. My role in early days of online news was featured in stories in Newsweek, Washington Post, Wall Street Journal and in newspaper trade press.
Senior Technologist
Microsoft Press
Public Company; 10,001+ employees; MSFT; Computer Software industry
May 1994 – February 1995 (10 months)
Managed team of 15 desktop publishers in worldwide product release of Windows 95 and Office 95 support books. Trained staff in 4-color pre-press technologies. Designed and deployed secure WAN content replication with localization partners in EMEA and Asia. Lead production of groundbreaking software industry standard text, "Developing International Software for Developing International Software for Windows 95 and Windows Nt (Microsoft Programming Series)"
Managing Editor, Co founder
Budapest Business Journal
1992 – 1994 (2 years)
Conceived, designed, created and published weekly 4-color business newspaper in Central Europe (now hosted online at http://www.bbjonline.hu/ ). Negotiated contracts with writers, columnists, photographers, government-owned printers and newspaper distributors. Designed and deployed newsroom production network. Franchise expanded to Warsaw and Prague.
Managing Editor
Orange County Business Journal
Privately Held; 11-50 employees; Newspapers industry
1989 – 1991 (2 years)
Writer
People Magazine
Public Company; 10,001+ employees; Publishing industry
1986 – 1989 (3 years)
Feature Writer based in Los Angeles Bureau
John Callan's Education
University of Missouri-Columbia
MA, School of Journalism
1985 – 1988
Won UPI award for feature writing while covering US military buildup in Honduras
Activities and Societies: Focus on magazine feature writing and world news journalism.
University of Missouri-Columbia
BA, Philosophy
1982 – 1985
Focused on study of Legal Ethics, Ancient Greek Philosophy and Greek Language
John Callan's Additional Information
- Websites:
- Interests:
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Space Industry, Irish history, Geneaology
- Groups and Associations:
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Cocoa Beach Chamber of Commerce National Space Society National Space Club Mars Society Melbourne (FL) Regional Chamber of Commerce Melbourne (FL) Yacht Club Titusville Chamber of Commerce
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- Honors and Awards:
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2008 Excellence in Engineering Award, Microsoft Corp.
Contact John for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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