
Regional Operations Manager at ARAMARK
Huddersfield, United Kingdom

Regional Operations Manager at ARAMARK
Huddersfield, United Kingdom
A highly experienced senior operations management professional with a strong track record of establishing new, rejuvenating under performing, and implementing change and improvements in diverse catering and hospitality facilities across a range of industries. Managed substantial regions comprising multiple sites, high profile clients and significant teams, demonstrating strong people and client relationship skills.
Leadership, Communication, Financial Development, Training, Strategic Planning, Change Management, New Product Development, Menu Planning, Management Information Systems ( MIS ), IT Literacy in Microsoft applications,
(Public Company; 10,001 or more employees; RMK; Food & Beverages industry)
February 2008 — Present (4 months)
(Privately Held; Myself Only; Food & Beverages industry)
January 2000 — February 2008 (8 years 2 months)
An independent catering services consultancy providing operational, audit and interim services to clients in the business, industry, education, leisure and retail markets.
Selected Achievements:
Project managed planning, approach and delivery for several major reviews of existing facilities, change programmes and transitioning of new contracts; these include supplier negotiations, menu design, staffing, TUPE transfers and positioning facilities to successfully achieve profit targets.
(Government Agency; 1001-5000 employees; Defense & Space industry)
April 2003 — March 2006 (3 years)
Responsibilities
- Responsible for the provision and support to operations teams for sales growth and profit development
- Sourcing, developing and introducing new food and service offers within leisure and retail food-to-go operations
- Regular analysis of performance criteria and the establishment of benchmarks for performance
Achievements
- Identification and development of catering and retail concepts supporting the delivery of £475,000 additional profit
- Management of the catering work-stream for NAAFI’s PAYD (Pay As You Dine) project in Germany, leading to the most accomplished PAYD implementation to date
- Successful rollout of several food service offers within NAAFI leisure and retail operations leading to the improvement of sales volume by 3.5%
(Public Company; 10,001 or more employees; Food & Beverages industry)
October 1981 — December 1999 (18 years 3 months)
Responsibilities
- Responsible for all aspects of strategic sales and business development within existing operations
- Development of branding strategies, sales and market development programmes
- Monitoring of activities and reviews of personal and team achievements against targets
- Full accountability for the profitability of individual client accounts
Achievements
- Consistently delivered annual profit contribution expectancy of C.£330,000
- Successfully maintained and extended the company’s client portfolio
- Led the development of individual and team recognition
- Devised and successfully implemented multiple customer satisfaction improvement initiatives
- Successfully introduced new menu and service concepts
(Food & Beverages industry)
1979 — 1981 (2 years)
(Food & Beverages industry)
1975 — 1979 (4 years)
(Food & Beverages industry)
1970 — 1975 (5 years)
Diploma, Catering, 1967 — 1970
1962 — 1967
1962 — 1967
Food development, training, employee development, new projects, service & financial improvement, Visual Basic, technology, flying model helipcopters, travel,
Hotel Catering & International Management Association (HCIMA)
Member of Local Authority Caterers Association (LACA)
Professional Contractors Group (PCG)