
Director North American Operations at Eggs Overnight
Greater Atlanta Area

Director North American Operations at Eggs Overnight
Greater Atlanta Area
National field operations leader with diverse industry experience skilled at focusing decentralized operations on mission critical objectives. Experience developing and implementing improvement strategies targeting productivity, risk, efficiency, turnover, churn, customer service, and general cost containment. Leadership style has been tested and proven in financial services, ATM, textiles, trucking, and call center industries between $160 million to $800 million in annual revenues.
Areas of expertise: Change management, profit & loss, employee relations, team motivation, budgeting, process improvements, account management, general management, training,safety, developing key metrics, communication, cost control.
(Privately Held; Logistics and Supply Chain industry)
June 2009 — Present (6 months)
Responsible for the implementation of business development strategies, product design and delivery, process development, and all operating duties associated with North American product supply and service.
(Management Consulting industry)
2007 — Present (2 years )
Franchise Advocate assists those considering franchise ownership. With twenty-five years of real world business experience as the owner of two businesses, and as a national operations executive in the textiles, financial services, CRM, and car-haul industries, Franchise Advocate is uniquely qualified when compared to other consultants. We combine real world expertise, with franchise intelligence resources, to address clients needs and franchise search efforts. We assist by providing professional contacts in the fields of franchise law, accounting, risk analysis, traffic pattern analysis, and demographic modeling. Post purchase Franchise Advocate funds services determined to be most beneficial to the buyer. This may be a business coach, sales coach, permit expeditor, or marketing expert for example. We recognize the first six months is a critical time, often determining the pace of growth for the first year or longer. Our goal is to fast track your start up months and to earn your recommendation.
(Public Company; Transportation/Trucking/Railroad industry)
April 2004 — August 2007 (3 years 5 months)
Car and truck distributor with $800M in annual revenues.
Directed 80+ terminals throughout the U.S. and Canada, focusing on minimizing risk-related costs while fostering high service and productivity levels. Effectively managed employee expectations while company was under bankruptcy protection, reducing workers’ compensation claims and successfully navigating around hostile union leadership. Drove development of terminal-specific action strategies and delegated day-to-day goals to regional leadership. Oversaw safety incidents.
(Public Company; Telecommunications industry)
April 2000 — April 2004 (4 years 1 month)
Reported to the CEO and president, driving continuous improvement strategies to improve operations, quality and employee loyalty. Revamped call center training processes and addressed accountability for training results Managed operations at 20 U.S. facilities. Resolved union-organization attempts and reduced turnover.
(Textiles industry)
1998 — 2000 (2 years )
Reported to the president and directed 5 regional managers and the local sales teams. Oversaw field-generated sales and operational functions. Collaborated with field management on day-to-day issues. Pro-actively supported customers.
(Public Company; WFC; Banking industry)
1985 — 1998 (13 years )
WELLS FARGO ARMORED SERVICE CORP., Boston, Massachusetts • 1985-1998
Financial service provider with $250M in annual revenues.
Senior Vice President Business Unit Manager – Northern Regions
Directed sales, operations, customer relations and fleet management functions for 29 profit centers, with annual revenues of $60M+. Signed on major ATM accounts with U.S. banks. Increased profit margins by re-positioning the business unit from a traditional armored delivery provider to an ATM first and second line maintenance service provider and cash management organization.
1974 — 1978
Service companies, sustainable packaging, change management, networking organizations, field operations, start ups, boating, college football, franchises
Chamber of Commerce,
Johns Creek Chamber of Commerce
Greater North Fulton Chamber of Commerce