Joel Stad
Field Supervisor, DIRECTV
- Location
- Greater Seattle Area
- Industry
- Broadcast Media
As a LinkedIn member, you'll join 135 million other professionals who are sharing connections, ideas, and opportunities. And it's free! You'll also be able to:
- See who you and Joel Stad know in common
- Get introduced to Joel Stad
- Contact Joel Stad directly
Joel Stad's Overview
- Current
-
- Field Supervisor at DIRECTV Home Services
- Past
-
- Field Technician at DIRECTV Home Services
- Call Center Technical Agent at DIRECTV Customer Care
- Geek Squad at Best Buy
- Connections
-
31 connections
- Websites
Joel Stad's Experience
Field Supervisor
DIRECTV Home Services
Public Company; 10,001+ employees; DTV; Broadcast Media industry
June 2010 – Present (1 year 8 months) Missoula, Montana
Oversee a team of technicians to meet multiple metric goals while maintaining our quality and safety standards.
Deliver regular training and coaching on safety, quality and customer service practices, policies and standards.
Promote team work, the company's mission and operational goals.
Monitor team performance and develop action plans for improvement when necessary.
Conduct periodic evaluations with the employees to assess their career direction, personal objectives and promote growth.
Create and maintain detailed records for employee performance, consultations, safety and vehicle related accidents, coaching and more.
Establish working relationships with new team members and provide training and support to insure their success.
Field Technician
DIRECTV Home Services
Public Company; 10,001+ employees; DTV; Broadcast Media industry
September 2008 – March 2010 (1 year 7 months)
Review work orders, gather equipment, supplies and tools and coordinate my schedules with multiple customers.
Evaluate work locations; determine access requirements and lay out equipment and wiring plan to customers.
Collect all required signatures, maintain and turn in accurate records and work orders.
Maintain a safe work environment by utilizing PPE and training when appropriate.
Call Center Technical Agent
DIRECTV Customer Care
Public Company; 10,001+ employees; DTV; Broadcast Media industry
December 2006 – September 2008 (1 year 10 months)
Answer questions from customers, troubleshoot system issues and resolve other issues in a professional and courteous manner.
Navigate multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
Meet established call center productivity and quality standards.
Stay aware and adhere to strict time related requirements to best meet productivity and quality standards.
Geek Squad
Best Buy
Public Company; 10,001+ employees; BBY; Retail industry
March 2005 – March 2007 (2 years 1 month)
Provide customer assistance regarding repairs, upgrades, installation and operation of products. Additional responsibilities include performing basic functionality testing on units, as well as diagnosing, conducting repairs and cleaning. Work independently and in a team environment. Participated in cross training opportunities for diagnosis and repair of multiple types of products.
Joel Stad's Skills
Joel Stad's Additional Information
- Websites:
- Interests:
-
Professional networking, web development, snowboarding
Contact Joel for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
View Joel Stad’s full profile to...
- See who you and Joel Stad know in common
- Get introduced to Joel Stad
- Contact Joel Stad directly
