
PMO Director at P&C Insurance Company
Greater New York City Area

PMO Director at P&C Insurance Company
Greater New York City Area
Dynamic financially oriented IT executive with outstanding technology, business and organizational skills. Deep experience as CIO and CTO in designing, developing and managing high performance systems. Strong record of success delivering multiple concurrent enterprise projects, and efficiently managing multiple teams. Extensive experience in technology strategy, e-commerce, infrastructure, software lifecycle methodology, outsourcing, and optimizing business value on a global scale.
Program Management, PMO, IT Governance, project management, software development, outsourcing, business analysis, data warehousing, infrastructure, eCommerce, financial services, contract negotiation, strategy, QA, design and management.
(Insurance industry)
November 2008 — Present (1 year 1 month)
Oversight over project management standards, as well as program management across all projects, architecture, system design, customer integration and project lifecycle methodology. Leading IT Strategy, rearchitecting and automated large parts of the the budget, accrual, and governance reporting, and mapping and adapting CoBIT / COSO as an IT Governance framework over our existing RUP methodology, extending and adapting ITIL. Organizational subject matter expert on SharePoint, MS-Project, Project Server and Portfolio Analyzer. Completed designing and then migrating all documents into a new portal/repository, after creating each of the websites, and defining the navigation flow and security structure, and creating a set of integrated and reusable training programs that cover all policies and methodology with compliance tracking.
(Partnership; 10,001 or more employees; Accounting industry)
April 2008 — October 2008 (7 months)
Leading key projects, focused on Business Intelligence, risk management and data warehousing.
(Privately Held; 1001-5000 employees; Food & Beverages industry)
July 2007 — March 2008 (9 months)
Directly responsible for PMO, Project Management, Business Analysis across the organization. Lead an enterprise-class marketing data warehouse project integrating customer analytics, campaigns, promotions and ad management. Defined and lead the budget process, project methodology and instituted IT governance and demand management.
(Public Company; 201-500 employees; Insurance industry)
December 2005 — 2007 (2 years )
PMO responsibility across all projects across the enterprise, including resource allocation, program, project and financial management, auditing, standards compliance and organization optimization. Manage budget organization wide projections, resource allocation, and IT organization redesign
(Privately Held; 11-50 employees; LPMA; Telecommunications industry)
September 2004 — December 2005 (1 year 4 months)
Defined the methodology and put in place project management, PMO, test automation, customer integration automation and a defined process for customer project engagement, outsourcing as well as a professional services pricing model. Managed design, and outsourcing of a range of projects that added eCommerce, VoIP, Text-to-speech, eCommerce, web services and integration capabilities. Successfully lead contract negotiation and definition with customers and vendors. Lead creation and on-time delivery of eCommerce processing, and web services based integration with Palm Treo handheld application.
(Public Company; 501-1000 employees; lpma; Computer Hardware industry)
January 2004 — August 2004 (8 months)
Amid declining revenues, Joel was brought in to restructure and optimize the technology organization, including software development, QA, project management and business development team, prior to a major downsizing. Responsible for all technology including embedded systems programming for retail POS terminals ATMs and cash registers, a range of e-commerce internet systems, CRM, financial systems integration, with teams in USA, Canada, Latin America and Russia. Developed a program management and project management process, software development methodology and software project pricing estimation framework. Instituted software configuration and version management. Managed outsourcing to Russia, and coordinated product lifecycle management with offshore headquarters. Managed staff of 50 in USA, Canada, Latin America and Russia.
(Public Company; 10,001 or more employees; aig; Insurance industry)
January 2001 — January 2004 (3 years 1 month)
Redesigned and transformed the data center’s e-commerce and intranet systems shared environment hosting across all division, bringing in major cost efficiencies. This includes pricing, operational systems architecture, network design, performance metrics, SLAs, standardizing error handing, reporting, monitoring and deployment processes. Managed e-commerce outsourcing to EDS, and large scale AS/400 insourcing. Devised an organizational inventory audit and migration strategy.
Built from scratch technology, including infrastructure, program management, software development, QA, architecture and site design. Also responsible for hosting strategy, managing hosting relationships, and large scale outsourcing contracts for site development and B2B e-commerce integration with external partners. Worked closely with executive management in both parent companies to set and manage objectives and expectations. Managed budget of $15M million.
(Public Company; 201-500 employees; tscm; Financial Services industry)
March 2000 — January 2001 (11 months)
Lead all software development within this public company. Headed department of four groups of 25 employees. Key member of the senior management team on technology, acquisition strategy, marketing and finance. Developed and deployed an employee evaluation and skills assessment process.
Delivered a company-wide website redesign two weeks early and on-budget, including a free/premium model, rich content, outbound XML news feeds to other sites and wireless channels.
Integrated a TIBCO/Oracle architecture to support 1,000 stock quotes a second, with high performance, scalability and full redundancy in support of feeds such as S&P Comstock, Reuters, Multex and Lipper.
Managed design, development and maintenance of a set of systems for handling credit card authentication and charging, subscription management, customer login, usage and site hit reporting, and integration with internal financial systems.
(Public Company; 10,001 or more employees; dnb; Information Technology and Services industry)
November 1992 — March 2000 (7 years 5 months)
Responsible for all credit information delivery systems, decision systems and database marketing systems worldwide with direct accountability to Corporate CIO. Directly responsible for $14 million budget and 50 software developers and managers in multiple sites. Lead technology strategy, planning and all phases of methodology, design, development, test, deployment and production support. Worked with global and regional Marketing and Product Development to refine strategy and respond to competitive offerings. Internet-enabled the primary credit report legacy system, avoiding a costly rewrite. Designed a broad range of client/server and distributed internet systems translated and fully localized for North America, Europe, and Asia/Pacific markets. Developed D&B access from scratch into a $200M business. Worked closely with CIO, CFO and senior management on global strategy, organizational structure, budgeting, resource allocation, e-commerce and emerging technologies and trends.
(Public Company; 10,001 or more employees; Financial Services industry)
June 1985 — November 1992 (7 years 6 months)
Assistant Treasurer / Consumer Banking Group 1991 to 1992
Senior Systems Analyst / Corporate Systems Division 1990 to 1991
Senior Programmer/Analyst / Advanced Electronic Technology 1985 to 1990
MBA , Finance and International Business , September 1988 — July 1992
BS , Computer Science , 1981 — 1985
ITSPA: Advisory Board Member, Information Technology Solution Providers Alliance: ITSPA.net
NYSIA: New York Software Industry Association: NYSIA.org
Technology Manager's Forum: TechForum.com
CTO Council
CIO Forum, IT Network
2003 ComputerWorld Premier 100 Award
http://www.computerworld.com/managementtopics/management/story/0,10801,77201,00.html