Joel McKenzie

Current

• Customer Service / Technical Support at Morris Costumes

Past

• Admin/ Moderator at Acoustic guitar Forum
• Consultant / Technical Course Developer at Technical Consulting Services
• Technical Project Manager at Bank of America

• Technical Team Manager at Bank of America
• Sr. Analyst LAN/WAN Admin at Bank of America
• Infrastructure Engineer at Fleet Credit Card Service
• Web Project Specialist at Fleet Credit Card Service
• Desktop Support Specialist at Fleet Credit Card Service

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Education

• Colorado Technical College
• Community College of the Air force

Recommended

6 people have recommended Joel

Connections

47 connections

Industry

Information Technology and Services

Websites

• Acoustic Guitar Forum

Joel McKenzie’s Summary

A highly skilled technical professional with extensive experience in the computer/communications/financial industry, leveraging my expertise in a wide variety of technical and management employment opportunities as listed below. Extensive background in the installation, maintenance and support of (Intel based) PC’s/Servers, SAN’s/StorageWorks platforms, backup/recovery platforms, and all associated peripherals. Solid understanding of the technologies relevant to client/server environments, and all hardware/software technologies required to implement distributed processing platforms. Strong working knowledge of Microsoft operating systems, (Windows XP Professional, Windows 2000 Professional, Windows 2000/2003 Server, and numerous other Microsoft products (Current versions of MS Office, MS Project, and MS Visio Professional 2003). I was involved in numerous System/Network Infrastructure conversion projects for the Fleet Boston to Bank of America transition efforts for the Colorado Springs site. I provided technical expertise, “on-site” management, and coordination of these efforts during the transition process. I managed a team of three Desktop Support Specialists and four contractors (EDS and HP) in support of a Customer Service Call Center with 1000+ PC’s, and 800+ associates, and ensured that all SLA’s were met, in accordance to our customer’s line of business requirements.

Joel McKenzie’s Specialties:

Install and Configure Intel Servers
Install and Configure Network Hardware
Cisco Switch/Router Support
Windows 2000/2003 Server Support
Windows 2000/2003 Server Admin.
Windows XP Pro Support
MS Exchange 5.5 and 2000 Admin.
MS SMS 2.0 Admin.
MS SQL Server 2000 Admin.
HP Peregrine Helpdesk / Change Mgmt.
BMC Remedy Helpdesk / Change Mgmt.
Clarity Project Manager / MS Project
Project Mgmt. System/Network Infrastructure
Project Mgmt. DFSS/SSCP
Personnel Management and Development

Joel McKenzie’s Experience

• Customer Service / Technical Support

  Morris Costumes

  (Entertainment industry)

  May 2008 — Present (1 year 7 months)

• Admin/ Moderator

  Acoustic guitar Forum

  (Information Technology and Services industry)

  2006 — 2009 (3 years )

• Consultant / Technical Course Developer

  Technical Consulting Services

  (Information Technology and Services industry)

  March 2007 — May 2008 (1 year 3 months)

  Provided expertise in the course development for A+ online courses for college program in Florida. Created testing and training material for these courses and verified accuracy of the information. Responsible for the administration and moderation of an international music forum as an ancillary responsibililty.

• Technical Project Manager

  Bank of America

  (Public Company; Information Technology and Services industry)

  September 2006 — March 2007 (7 months)

• Technical Team Manager

  Bank of America

  (Public Company; BAC; Banking industry)

  January 2004 — September 2006 (2 years 9 months)

• Sr. Analyst LAN/WAN Admin

  Bank of America

  (Public Company; FBF; Financial Services industry)

  January 2003 — January 2004 (1 year 1 month)

• Infrastructure Engineer

  Fleet Credit Card Service

  (Information Technology and Services industry)

  March 2002 — January 2003 (11 months)

• Web Project Specialist

  Fleet Credit Card Service

  (Information Technology and Services industry)

  June 2000 — March 2002 (1 year 10 months)

• Desktop Support Specialist

  Fleet Credit Card Service

  (Information Technology and Services industry)

  November 1998 — June 2000 (1 year 8 months)

Joel McKenzie’s Education

• Colorado Technical College

  Computer Engineering 1984 — 1986

• Community College of the Air force

  A.S. , Electronics Engineering , 1980 — 1982

Additional Information

Joel McKenzie’s Websites:

• Acoustic Guitar Forum

Joel McKenzie’s Interests:

I am a moderator and administrator for the Acoustic Guitar Forum. I have been playing guitar and keyboard for 43+ years. I enjoy playing Bluegrass, and Celtic, and Blues. Music is definitely my sanity check when I want to diminish the stress in life!

Joel McKenzie’s Groups:

•    Ex-Digital Equipment Corp Employee's
•    Bank of America Employees & Alumni Network
•    Guitar Players
•    Fleet Bank/Fleet Credit Card Alumni

Joel McKenzie’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch