Joel Kolander

Joel Kolander

Interactive Production Manager at Rock Island Auction Company

Location
Moline, Illinois (Davenport, Iowa Area)
Industry
Public Relations and Communications

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Joel Kolander's Overview

Current
Past
Education
Connections

329 connections

Websites

Joel Kolander's Summary

My customer service background extends back to 1997, almost 7 of those years are in banking alone. My sales background extends just as far and I have sold many products, from shoes to credit life & disability insurance. I have a wide range of banking, sales, and support roles.

Specialties

Customer service, concise communication, troubleshooting, consumer lending, mortgage origination, underwriting, account servicing, teller functions, and operations compliance.

Joel Kolander's Experience

Interactive Production Manager

Rock Island Auction Company

Privately Held; 51-200 employees; Retail industry

February 2013Present (1 year 8 months) Rock Island, IL

- Create and maintain company email master schedule
- Manage social media accounts
- Increase online visability and company awareness via online interactions & community participation
- Create all promotional and targeted emails
- Create online verbiage for company website and blog
- Create content and weekly in-depth articles for company blog (rockislandauction.blogspot.com)

Consultative Sales Associate

Sears Holdings Corporation

Public Company; 10,001+ employees; SHLD; Retail industry

July 2012February 2013 (8 months) Moline, IL

- Providing above and beyond customer service for the nation's leading appliance retailer.
- Frequently recognized by management for far surpassing key metrics.
- Per management's suggestion, skipped final two weeks of training due to great prior experience with customer service and sales.

Substitute Teacher

Knox County Regional Office of Education

January 2011February 2013 (2 years 2 months) Williamsfield, IL

Teaching a multitude of grade levels and subjects - from Kindergarten Phys Ed. to Trig/Pre-Calc

- Emailed existing faculty when necessary to update them on class progress/issues.
- Used prior education to assist lesson plans in several subjects
+ Spoke Spanish for subject lessons
+ Conducted choir and gave technique assistance
+ Performed examples in upper-math classes
- High performance yielded several calls to fill in for extended absences of faculty
- Discipline given fairly and with explanation

O2 Helpdesk Technician

Group O

Privately Held; 1001-5000 employees; Logistics and Supply Chain industry

August 2011January 2012 (6 months) Milan, IL

- Providing user support for the proprietary O2 software in all its configurations
- Testing new software upgrades for bugs and unexpected behaviors
- Monitor upgrade timeline to help ensure punctual releases of new software.
- Quantify user issues to prioritize future upgrades.

Personal Banking Specialist

BankAtlantic

Public Company; 1001-5000 employees; BBX; Banking industry

January 2009December 2010 (2 years)

- Places in sole control of ATM balancing & deposits in 10/2010
- Promoted to Mortgage Originator 2/2010
- Easily fit into new banking role due to extensive prior experience
- Approached by management to train fellow colleagues regarding a new sales process
- Quickly impressed superiors with referrals and was appointed branch co-chair for BankAtlantic Financial

Universal Banker

US Bank

Public Company; 10,001+ employees; USB; Banking industry

September 2006January 2009 (2 years 5 months)

- Appointed Customer Service Coordinator for branch and asked to hold meetings at the District level.
- Consecutive perfect scores in Customer Service and Customer Loyalty scores last two quarters of 2007
- Certified to sell Credit Life & Disability insurance in Iowa.
- Uncovered customers' needs and best fitting products through probing conversation
- Multitasked in a fast-paced, precision-demanding atmosphere with frequent interruptions
- Interacted with clients daily and served as a customer resource
- Lead the branch with a 99.7% accuracy rating when balancing my cash drawer
- Completed deposits and withdrawals for individual and business accounts
- Opened and closed accounts, wrote loans, and searched for new business opportunities

Management Trainee

Enterprise Rent-A-Car

Privately Held; 10,001+ employees; Automotive industry

20042006 (2 years)

- Regularly marketed to new and existing business opportunities
- Proved self-motivation when assigned as sole employee to branch
- Frequently raised number of vehicles on rent in my branches
- Meticulous multitasker in a extremely fast-paced environment
- Constantly analyzed figures to determine profitablility improvements

Teller

US Bank

Public Company; 10,001+ employees; USB; Banking industry

October 2003May 2004 (8 months)

Computer Lab Tech / Helpdesk Associate

Augustana College

Educational Institution; 201-500 employees; Higher Education industry

December 2000September 2003 (2 years 10 months)

- Promoted to Helpdesk position as of 02-03 school year, where duties were more faculty centered
- Took phone calls from students and staff and provided courteous technical support and training
- Per supervisor's request, was one of 10 students who returned to campus early to help set up network connections for over 2600 workstations

Joel Kolander's Skills & Expertise

  1. Customer Service
  2. Mortgage Lending
  3. Consumer Lending
  4. Troubleshooting
  5. Underwriting
  6. Blogger
  7. Proofreading
  8. Sales Process
  9. Branch Banking
  10. Loans
  11. Process Improvement
  12. Management
  13. Account Management
  14. Small Business Lending
  15. Customer Retention
  16. Sales
  17. Networking
  18. Leadership
  19. Customer Satisfaction
  20. Microsoft Excel
  21. Credit
  22. Sales Management
  23. Microsoft Office
  24. PowerPoint
  25. Team Building
  26. Marketing
  27. Strategic Planning
  28. Social Networking
  29. Budgets
  30. Banking
  31. Commercial Lending
  32. Coaching
  33. Financial Analysis
  34. Public Speaking
  35. Training
  36. Social Media
  37. Insurance
  38. Mortgage Banking
  39. Outlook
  40. Time Management
  41. Cold Calling
  42. Event Planning
  43. Facebook
  44. Social Media Marketing
  45. Teamwork
  46. Commercial Banking
  47. Microsoft Word
  48. Blogging

View All (48) Skills View Fewer Skills

Joel Kolander's Education

Augustana College

Bachelor of Arts, Speech/Communication

20002004

Activities and Societies: Augustana Choir, Delta Omega Nu, Alpha Psi Omega, Collegiate Chorale, Concert Band, various intramural sports.

Joel Kolander's Additional Information

Websites:
Interests:

Choral singing, cicerone certification, birding, the outdoors, motorcycle riding, and blogging.

Groups and Associations:

Nova Singers, Handel Oratorio Society, Quad City Choral Arts

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