Technical Support Specialist at E2 Manage Tech
Austin, Texas Area
- Current
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- Technical Support Specialist at E2 Manage Tech
- Past
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- Manager: Training and Implementation at Spider Strategies
- Node Center Operator at US Army
- Owner at Friedmans Consulting
- Customer Service Rep at Publix Supermarkets
- Education
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- Georgia State University
- Parkview
- Recommended
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6 people have recommended Joseph - Connections
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66
connections
- Industry
- Environmental Services
- Websites
Joseph Friedman’s Summary
Have over 11 years in the computer industry with experience ranging from PC troubleshooting and building to network design and implementation. Most recent experience includes management of training and testing software. Hold an active security clearance from the US Army.
Joseph Friedman’s Specialties:
Active Security Clearance
Software: Microsoft 95, 98, ME, NT, 2K, XP, 2003, Vista, Word, Excel, FrontPage, Exchange, Macromedia, Dreamweaver, Fireworks, Hyperstudio, Novell, GroupWise, MySql, SQL Server, Oracle, Apache, Tomcat, IIS, Active Directory
Hardware: Cisco routers, switches, ATM equipment, Macintosh/Apple, Wireless transmission, 802.11x, Radio Transmission, VHF, SHF, UHF, Satellite
Networking: LAN, WAN, token ring, Ethernet, fiber, ATM, RIP, BGP, IGRP, EIGRP, TCP/IP, DNS, WINS
Joseph Friedman’s Experience
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Technical Support Specialist
E2 Manage Tech
(Environmental Services industry)
June 2009 — Present (2 months)
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Manager: Training and Implementation
Spider Strategies
(Privately Held; Computer Software industry)
January 2006 — April 2009 (3 years 4 months)
I install and train on CMS for both onsite and offsite customers.
Spider Strategies' Corporate Management Suite (CMS) is a web-based application that allows organizations to completely automate performance management. It integrates scorecards, project management, metric tracking, and document management.
Manage all training and installations for clients
Onsite training at customer locations as well as web-based training
Manufacturing training materials and software documentation
Tech support and customer help desk responsibilities
Customer relations and communications
Web and server maintenance
On-site and offsite balanced scorecard consulting
Management of all quality assurance and software testing
Extensive use of Bugzilla
Documenting testing procedures
Smoke, regression, data driving, and negative testing
Assist and facilitate sales staff
On-site sales demos
Web-based and phone sales discussions
Assists with RFP process and documentation -
Node Center Operator
US Army
(Government Agency; 10,001 or more employees; Military industry)
November 2001 — January 2006 (4 years 3 months)
I set up and administered both secure and non-secure networks for both data and voice in a tactical environment. Responsible for 1 large node and 15 small sub-nodes to include up to 1000 end users.
Installs and configures routers, switches and hubs
Monitors status of network and troubleshoots deficiencies
Responds to customer complaints and provides solutions
Performs maintenance and upgrades to equipment
Responsible for all information security tasks -
Owner
Friedmans Consulting
(Privately Held; Myself Only; Information Technology and Services industry)
January 2001 — November 2001 (11 months)
We are a small firm that specializes in creative solutions for today's small business owners. We also have significant experience working with the private educational sector of Georgia. Efficient and effective results are guaranteed every time. We always stand by our services.
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Customer Service Rep
Publix Supermarkets
(Privately Held; 10,001 or more employees; Retail industry)
January 1999 — January 2001 (2 years 1 month)
Joseph Friedman’s Education
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Georgia State University
1997 — 2000
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Parkview
1994 — 1997
Additional Information
Joseph Friedman’s Websites:
Joseph Friedman’s Interests:
Soccer, Automobiles
Joseph Friedman’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
