
Owner of The Store of Joe
Kansas City, Missouri Area

Owner of The Store of Joe
Kansas City, Missouri Area
A motivated and creative self-starter with experience in data processing systems design and management. Extensive experience in database marketing and customer behavioral analytics. Excellent presentation and teaching skills.
Experienced SAS programmer.
Marketing database design and implementation.
Data mining.
CRM (Customer Relationship Management).
(Consumer Goods industry)
March 2009 — Present (9 months)
Liquidation Merchandise ~~ New & Used
(Public Company; S; Telecommunications industry)
July 1992 — March 2009 (16 years 9 months)
Developed systems for analyzing customer behavior based on data products usage.
Created several new and proactive measurements of behavior.
Developed and managed the process to determine Customer Lifetime Value (CLV) for all Sprint customers.
Assisted in marketing systems merger activities to ensure a smooth transition after the Sprint/Nextel merger.
Developed and managed the marketing database for the Database marketing department, serving all Marketing devisions of Sprint PCS.
Provided SAS technical support for the entire marketing organization.
Facilitated SAS and other technical training for the department via bi-weekly “Brown Bag” lunches, a weekly newsletter, and periodic technical bulletins.
(Public Company; 10,001 or more employees; Information Technology and Services industry)
May 1989 — July 1992 (3 years 3 months)
(Public Company; 201-500 employees; Consumer Goods industry)
October 1983 — July 1989 (5 years 10 months)
(Privately Held; 1001-5000 employees; Consumer Goods industry)
July 1982 — October 1983 (1 year 4 months)
(Educational Institution; 201-500 employees; Primary/Secondary Education industry)
May 1980 — September 1981 (1 year 5 months)
(Educational Institution; 11-50 employees; Primary/Secondary Education industry)
September 1978 — May 1980 (1 year 9 months)
MBA , Marketing , 1996 — 2001
Certificate of Computer Programming , 1981 — 1982
B. Music Ed. , 1975 — 1978
Music 1974 — 1975
music, church, database, marketing, SAS, liqudation, auction
First Baptist Church Raytown Missouri