Business Consultant, Franchise Operations, Training, People Development, and Financial Performance
- Tampa/St. Petersburg, Florida Area
Joe Capezza's Overview
- Business Consultant at Dairy Queen
Joe Capezza's Summary
Director of Training Experience:
•Designed, implemented, and delivered all training related activities for 35 development territories and over 2,000 new Shoppes contracted for development throughout the USA and Puerto Rico for development.
•Directed a team of outsourced professionals, internal designers, field trainers and corporate staff internally while reaching out to Development Agent’s staff and start up teams.
•Established University Curriculum for every level within the organization from Development Agents, Director of Operations, Unit Franchise Owner, in-Shoppe Management, and all crew related learning material.
Director of Operations Experience:
•Improved cash flow by $1,979,308, increased sales by +7.9% year-to-date; best performance in the company, achieved P&L Cost Control improvements resulting in flow-through margins of 103% of increased sales, reduced management turnover by 21% and employee turnover 9%, improved Customer Satisfaction Measurement results from 78% to 81% (top box score).
Accomplished professional with expertise in business start-up, development and management of large-scale, strategic corporate initiatives that have enhanced the organization’s ability to achieve business objectives.
•Strategic Business Planning
•Customer Satisfaction Measurement
•Performance Development and Evaluation
•Coaching and Team Building
•Recruiting, Hiring, and Retaining Staff
•Sales Building and P&L Management
Joe Capezza's Experience
Privately Held; 201-500 employees; Food & Beverages industry
March 2008 – Present (6 years 7 months)
Working specifically with DQ Grill & Chill operations in the State of Florida to grow brand awareness and achieve success for the individual franchise owner. My scope of responsibility is is all areas of the business from daily routines, to operations, to annual business plan targets.
Director of Training
Dagwood's Sandwich Shoppes
January 2006 – January 2008 (2 years 1 month)
In this position I was fully responsible for all start-up curriculum design, job tool development, and measurement devices making up the entire learning and training system within the organization.
• Designed, implemented, and delivered all training related activities for 35 development territories and over 2,000 new Shoppes contracted for development throughout the USA and Puerto Rico for development.
• Directed a team of outsourced professionals, internal designers, field trainers and corporate staff internally while reaching out to Development Agent’s staff and start up teams.
• Established University Curriculum for every level within the organization from Development Agents, Director of Operations, Unit Franchise Owner, in-Shoppe Management, and all crew related learning material.
Director of Regional Operations
Public Company; 10,001+ employees; DENN; Restaurants industry
2002 – 2006 (4 years)
Public Company; 10,001+ employees; MCD; Restaurants industry
December 1996 – November 2001 (5 years)
Joe Capezza's Skills & Expertise
- Product Development
- Team Building
- Strategic Planning
- Succession Planning
- Process Improvement
- Human Resources
- Customer Service
- Leadership Development
- Restaurant Management
- Income Statement
- Customer Satisfaction
- Employee Relations
- Talent Management
- Team Leadership
- Business Planning
- Operations Management
- Performance Management
- Process Scheduler
- Contract Negotiation
- Franchise Consulting
- P&L Management
- Employee Training
- Food Service
- Inventory Management
- Food & Beverage
- Food Safety
- Time Management
- Market Planning
- Organizational Development
Joe Capezza's Education
St. Leo University
Doctor of Business Administration (DBA), Business Administration
2013 – 2017 (expected)
Masters of Science, Strategic Leadership
2009 – 2011
Bachelor of Applied Science (B.A.Sc.), Applied Bahavioral Science
1997 – 2000
Joe Capezza's Additional Information
Contact Joe for:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests
- getting back in touch