Joe Capezza

Business Consultant, Franchise Operations, Training, People Development, and Financial Performance

Location
Tampa/St. Petersburg, Florida Area
Industry
Hospitality

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Joe Capezza's Overview

Current
Past
  • Director of Training at Dagwood's Sandwich Shoppes
  • Director of Regional Operations at Denny's Inc.
  • Department Head at McDonald's
Education
Connections

467 connections

Joe Capezza's Summary

Director of Training Experience:
•Designed, implemented, and delivered all training related activities for 35 development territories and over 2,000 new Shoppes contracted for development throughout the USA and Puerto Rico for development.
•Directed a team of outsourced professionals, internal designers, field trainers and corporate staff internally while reaching out to Development Agent’s staff and start up teams.
•Established University Curriculum for every level within the organization from Development Agents, Director of Operations, Unit Franchise Owner, in-Shoppe Management, and all crew related learning material.

Director of Operations Experience:
•Improved cash flow by $1,979,308, increased sales by +7.9% year-to-date; best performance in the company, achieved P&L Cost Control improvements resulting in flow-through margins of 103% of increased sales, reduced management turnover by 21% and employee turnover 9%, improved Customer Satisfaction Measurement results from 78% to 81% (top box score).

Specialties

Accomplished professional with expertise in business start-up, development and management of large-scale, strategic corporate initiatives that have enhanced the organization’s ability to achieve business objectives.

•Strategic Business Planning
•Customer Satisfaction Measurement
•Performance Development and Evaluation
•Product Development
•Organizational Design
•Franchising
•Coaching and Team Building
•Recruiting, Hiring, and Retaining Staff
•Sales Building and P&L Management

Joe Capezza's Experience

Business Consultant

Dairy Queen

Privately Held; 201-500 employees; Food & Beverages industry

March 2008Present (6 years 7 months)

Working specifically with DQ Grill & Chill operations in the State of Florida to grow brand awareness and achieve success for the individual franchise owner. My scope of responsibility is is all areas of the business from daily routines, to operations, to annual business plan targets.

Director of Training

Dagwood's Sandwich Shoppes

January 2006January 2008 (2 years 1 month)

In this position I was fully responsible for all start-up curriculum design, job tool development, and measurement devices making up the entire learning and training system within the organization.

• Designed, implemented, and delivered all training related activities for 35 development territories and over 2,000 new Shoppes contracted for development throughout the USA and Puerto Rico for development.
• Directed a team of outsourced professionals, internal designers, field trainers and corporate staff internally while reaching out to Development Agent’s staff and start up teams.
• Established University Curriculum for every level within the organization from Development Agents, Director of Operations, Unit Franchise Owner, in-Shoppe Management, and all crew related learning material.

Director of Regional Operations

Denny's Inc.

Public Company; 10,001+ employees; DENN; Restaurants industry

20022006 (4 years)

Department Head

McDonald's

Public Company; 10,001+ employees; MCD; Restaurants industry

December 1996November 2001 (5 years)

Joe Capezza's Skills & Expertise

  1. Recruiting
  2. Product Development
  3. Team Building
  4. Coaching
  5. Strategic Planning
  6. Management
  7. Franchising
  8. Succession Planning
  9. Process Improvement
  10. Training
  11. Human Resources
  12. Customer Service
  13. Budgets
  14. Leadership Development
  15. Hospitality
  16. Restaurant Management
  17. Start-ups
  18. Income Statement
  19. Customer Satisfaction
  20. Employee Relations
  21. Talent Management
  22. Team Leadership
  23. Hiring
  24. Multi-unit
  25. Business Planning
  26. Restaurants
  27. Operations Management
  28. Performance Management
  29. Strategy
  30. Process Scheduler
  31. Contract Negotiation
  32. Sales
  33. Franchise Consulting
  34. Leadership
  35. Profit
  36. P&L Management
  37. Teamwork
  38. Employee Training
  39. Food Service
  40. Inventory Management
  41. Food
  42. Retail
  43. Food & Beverage
  44. Food Safety
  45. Forecasting
  46. P&L
  47. Time Management
  48. Market Planning
  49. Organizational Development
  50. POS

View All (50) Skills View Fewer Skills

Joe Capezza's Education

St. Leo University

Doctor of Business Administration (DBA), Business Administration

20132017 (expected)

DBA Candidate

Mountain State University

Masters of Science, Strategic Leadership

20092011

Grade: 4.0

National Louis University

Bachelor of Applied Science (B.A.Sc.), Applied Bahavioral Science

19972000

Contact Joe for:

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  • new ventures
  • expertise requests
  • reference requests
  • getting back in touch

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