Interaction Design Manager at Bank of America
San Francisco Bay Area
- Current
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- Interaction Design Manager at Bank of America
- Past
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- Strategic Experience Lead at Bank of America
- Strategic Interaction Designer at Bank of America
- Senior Interaction Designer at Bank of America
- interface design contractor at macromedia
- Owner at Joe 10 Group
- Custom Solutions Producer at WR Hambrecht + Co
- Human Factors Consultant at Hiwire
- Instructor at Academy of Art
- Interface Designer at Ziff Davis
- Graphics Production Manager at Nolan Multimedia
- Graphic Designer at Brilliant Color Cards
- Photographer at Rapid Shooters
- Photography Manager at Nantahala Outdoor Center
- Connections
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139
connections
- Industry
- Information Services
Joe Tennis’s Experience
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Interaction Design Manager
Bank of America
(Public Company; 10,001 or more employees; Information Services industry)
September 2007 — Present (2 years 3 months)
Champion and develop Bank of America's "Interaction Design Center of Excellence", a discipline focused community focused on design practice evolution, process improvement, industry trend tracking and discipline specific learning opportunities.
Co-developed and manage relationship with external design consulting agency to provide flexible staffing and project resource augmentation to Bank of America's eCommerce User Experience division.
Manage team of interaction designers providing support for internal and Line of Business chartered eCommerce projects. Provide mentoring, oversight, design input and creative governance to direct staff and members of other teams. -
Strategic Experience Lead
Bank of America
(Information Services industry)
April 2006 — September 2007 (1 year 6 months)
Lead Bank of America's first generation Mobile Banking platform from a user experience perspective. Oversaw all aspects of customer research, design direction, feature rationalization and was primary liaison between the design team and business partners, legal partners and technology development.
Produced position papers and prototypes defining Bank of America's strategy with respect to delivering Rich Internet Applications and adapting to technological evolutions commonly referred to as "Web 2.0".
Championed process improvement initiatives leading to reduction in project cycle time and reallocation of design resource to earlier, more valuable project phases. -
Strategic Interaction Designer
Bank of America
(Information Services industry)
November 2004 — April 2006 (1 year 6 months)
Lead division-wide initiative targeted at improving end-to-end customer experience for all electronic channels including Web, ATM and wireless. Managed 1.2 MM budget for research and design stage of multi-year redesign initiative. Delivered recommendations which have lead to an ongoing multigenerational plan to significantly alter the overall metaphor which guides the customers interaction with the online channel.
Championed and directed development of evolutionary prototype engine system by which sequential iterations of an evolving interface can be visualized, tested and evaluated.
Managed and directed vendor relationships including IDEO, Macromedia, Laszlo Systems and Cynergy Systems. -
Senior Interaction Designer
Bank of America
(Information Services industry)
May 2003 — October 2004 (1 year 6 months)
Lead teams of visual designers, content editors and usability engineers through all phases of user centered design activities including ethnographic research, participatory design sessions, JAD sessions, and formal usability activities. Facilitated ideation, brainstorming and scenario-based design sessions to assist business partners with requirement gathering. Assisted technology partners with impact assessment and architecture strategy through rapid prototyping and use case development.
Lead multi-discipline design teams for design phases of high visibility projects for eCommerce including Bill Pay e-Bill redesign, institution of person-to-person transfers, Interbank transfer functionality, Scheduled and recurring transfer functionality and initial generation of Small Business Online Business Suite.
Managed and directed vendors including CheckFree, CashEdge, Ideas to Go. -
interface design contractor
macromedia
(Public Company; Information Services industry)
1995 — 2003 (8 years )
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Owner
Joe 10 Group
(Computer Software industry)
June 1994 — May 2003 (9 years )
Practicing all aspects of User Centered Design, Joe 10 Group helped clients from the entertainment, industrial and financial sectors increase brand recognition, decrease production costs and enhance site visitor satisfaction by consistently designing solutions which meet business needs while helping end users successfully achieve their goals.
Partial Client list includes: WR Hambrecht + Co, Wells Fargo Bank, Bank of America, Charles Schwab, Anubis Solutions, Hiwire, Lorel CyberStar, Southern Company Services and the U.S. Department of Energy. -
Custom Solutions Producer
WR Hambrecht + Co
(Information Services industry)
1999 — 2002 (3 years )
Interface & interaction design for on-line brokerage application including all aspects of task analysis, feature inclusion, menu structure, application presentation and transaction flow.
Integration of the user interfaces of multiple authenticated Web based applications inter-linking through a Single Sign On procedure which allowed for unification of the user experience into a cohesive, seamless page flow.
Interface & interaction design of a quotes/charts/news & financial reporting system which integrated results from 3 separate data vendors and presented it within the common interface of the WRH public Web site. Managed vendors (Fiserv Securities, CBS MarketWatch, Screaming Media, IPO.com, StockPoint) and performed due diligence on the products and data they provided.
Directed the development of a tool for the authoring of customized, animated, visually rich sales presentations.
Produced various Web media and Flash demonstrations, prototypes and tutorials as needed. -
Human Factors Consultant
Hiwire
(Internet industry)
1998 — 2002 (4 years )
Participated in strategy development for the deployment of various on-line products. Developed technical assessments and implementations for various streaming media delivery appliances including a proprietary audio browser. Architected application flow & back-end infrastructure for the knowledge base and early customer relationship management tool of Rocket Radio's tech support 'Call Center'.
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Instructor
Academy of Art
(Higher Education industry)
1998 — 2000 (2 years )
Developed and taught the first offering of the Academy's highest level of Web design courses introducing students to advanced Web design, development and production concepts. Developed course-ware based on actual commercial projects to provide work scenarios where students produced functioning transactional sites in team environments. Provided one-on-one Directed Study for graduate students working on portfolio and other special projects such as cultural interpretive games and multi-user VRML environments.
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Interface Designer
Ziff Davis
(Publishing industry)
1997 — 1997 (less than a year)
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Graphics Production Manager
Nolan Multimedia
(Online Media industry)
1994 — 1995 (1 year )
Directed graphic asset production staff, programmers and media integrators. Established style and production guidelines for contractors and interns to follow. Created automation strategies and template systems for graphic processing and media integration processes. Participated in all aspects of design documentation including the interpretation of instructional design for graphic and animation development, interactive flow diagramming, establishment of asset naming & management procedures.
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Graphic Designer
Brilliant Color Cards
(Printing industry)
1993 — 1994 (1 year )
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Photographer
Rapid Shooters
(Privately Held; 11-50 employees; Photography industry)
1991 — 1993 (2 years )
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Photography Manager
Nantahala Outdoor Center
(Privately Held; 201-500 employees; Leisure, Travel & Tourism industry)
1989 — 1991 (2 years )
