Jodi Alderson

Past

Advanced Technical Support Agent at Sprint Nextel
POS Specialist at Natural Wellness USA, Inc.
Support Technician for POS and Enterprise at Radiant Systems

Support Technician at Dave & Buster's
Support Technician / Mentor in Training at Stream International
Teacher at Valley View Academy

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3 more...

Education

Martin Luther College
Oakland Community College

Recommended

9 people have recommended Jodi

Connections

118 connections

Industry

Computer Software

Jodi Alderson’s Experience

Advanced Technical Support Agent

Sprint Nextel

(Public Company; S; Telecommunications industry)

September 2008 — January 2009 (5 months)

Supported consumer line dumb phones, smart phones, and air cards.
POS Specialist

Natural Wellness USA, Inc.

(Retail industry)

2008 — 2008 (less than a year)

Contract position.

*Researched new solutions for sites with multiple concept in multiple industries.
*Planned installation, training, and support of POS systems, credit processing, and back office systems in new sites
*Analyzed current software in use and company practices for PCI, FACTA, and HIPPA compliance.
Support Technician for POS and Enterprise

Radiant Systems

(Public Company; 501-1000 employees; RADS; Computer Software industry)

2002 — 2006 (4 years)

LEVEL 2 SUPPORT TECHNICIAN (ENTERPRISE and POS)
• Resolved customer issues with in-store point-of-sale and back office software
• Handled upset and stressed restaurant managers, help them manage crisis situations and restore their systems during business hours
• Explained technical details to customers and fellow technicians, mentored fellow technicians, gave Continuing Education classes for technicians
• Worked as a consultant to Professional Services department for remote installation, upgrades, and basic training for corporate customers

INSTALLATIONS TECHNICIAN (POS)
• Performed installations at customer sites
• Trained managers and staff on POS software and hardware on site and remotely
• Traveled 80%+ around the country for training and installations
• Continued to develop a strong relationship between client and company with excellent customer service skills
• Worked as a consultant to Customer Services department for troubleshooting and solving issues
Support Technician

Dave & Buster's

(Public Company; 5001-10,000 employees; Restaurants industry)

2005 — 2005 (less than a year)

• Resolved corporate and store level issues with in-store point-of-sale software/hardware, game management software/hardware, inventory software/hardware, and general office software
• Handled upset and stressed restaurant managers, help them manage crisis situations and restore their systems during business hours
Support Technician / Mentor in Training

Stream International

(Privately Held; 1001-5000 employees; Information Technology and Services industry)

2001 — 2002 (1 year)

• Resolved issues with their scanners and printers used with Windows PCs
• Directed people to the correct department for service and processed RMA requests for equipment in need of repair
• Explained the software and hardware products to customers, teaching customers in more detail how to operate their scanners to increase customer satisfaction and prevent unnecessary service calls
• Explained the software and hardware products to new and existing employees. Taught case logging and issue resolution procedures
Teacher

Valley View Academy

(Education Management industry)

1999 — 2000 (1 year)

• Instructed Junior High and High School Math and English curriculum for students with learning, emotional and behavioral disabilities.
• Tutored students in Computer lab