Assistant Manager at Barclays Bank PLC
Portugal
Assistant Manager at Barclays Bank PLC
Portugal
Auditing (small companies, public and multi-national firms) with Price Waterhouse.
With Barclays since 1986: Account Executive (Large Corporate), Almancil Business Development Office, Ombudsman (Head of the Complaints Department, responsible for the implementation of Barclays Group Policy on the subject); Credit (decision, control and recovery, attending Credit Committees); Compliance and Governance (responsible for the implementation and maintenance of the Governance Manual, introduction of Group Policies and Secretary of Risk and Governance and Controls Committees); Risk Management (review and testing of Detailed Risk and Controls Assessments, Pre-audit Assessments and Post Implementation Review of New Products).
Auditing, Governance, Risk Management & Internal Control
(Public Company; 10,001 or more employees; Banking industry)
September 2007 — Present (2 years 4 months)
Responsible for Central Services Departments risk and control reviews, Special Investigations and the Detailed Risk and Control Assessments.
(Public Company; Banking industry)
June 2006 — August 2007 (1 year 3 months)
Responsible for the analysis of Small Business credit applications and for the training to newly recruited and staff from branches.
(Banking industry)
September 2005 — June 2006 (10 months)
Responsible for Small and Medium portdolio of customers.
(Public Company; Banking industry)
January 2005 — September 2005 (9 months)
Responsible for the customers quality, implementing surveys and adoption of recommendations.
(Public Company; BARC; Banking industry)
July 2004 — December 2004 (6 months)
Head of the Customer Complaints Dept. Apart from the treatment of the complaints, I was responsible for the root-cause analysis, making recommendations and implementing Group policy and guidelines.
(Public Company; 10,001 or more employees; BARC; Banking industry)
October 2003 — June 2004 (9 months)
Responsible for the analysis and adoption of Group policies, update the Governance Manual, assist the Business Risk Director and the Compliance Officer. Secretary of Risk and Governance & Controls Committees
(Public Company; 10,001 or more employees; BARC; Banking industry)
October 2001 — October 2003 (2 years 1 month)
Assistance to the Business Risk Director in Governance and Risk Management issues. Introduction of the local Governance Manual.
(Public Company; 10,001 or more employees; BARC; Banking industry)
May 2001 — October 2001 (6 months)
Head of the Credit Control Department.
(Public Company; 10,001 or more employees; BARC; Banking industry)
February 1999 — May 2001 (2 years 4 months)
Responsible for the analysis of credit apllications for Small Business and Personal clients (loans and mortagages).
(Public Company; Banking industry)
June 1998 — February 1999 (9 months)
Analysis and preparation of credit applications for discussion in the Credit Committee, of which I was Secretary. Monitor the credit overdue.
(Banking industry)
June 1995 — June 1998 (3 years 1 month)
Head of the Customer Complaints Dept.
(Public Company; 10,001 or more employees; BARC; Banking industry)
February 1993 — June 1995 (2 years 5 months)
Coordination of a Account Executives team and responsibility for all the administrative work.
(Public Company; 10,001 or more employees; BARC; Banking industry)
July 1992 — February 1993 (8 months)
Coordination of a pool of credit analysts that prepared credit applications of Lisbon area Corporates, to be submitted to the Credit Department.
(Public Company; 10,001 or more employees; BARC; Banking industry)
January 1991 — July 1992 (1 year 7 months)
(Public Company; 10,001 or more employees; BARC; Banking industry)
July 1989 — December 1990 (1 year 6 months)
Responsible for the relationship management of Corporate customers in the Algarve and for the administration of local office.
(Public Company; 10,001 or more employees; BARC; Banking industry)
October 1988 — July 1989 (10 months)
Assistance to local Manager, mainly in creating a Corporate portfolio of customers.
(Public Company; 10,001 or more employees; BARC; Banking industry)
November 1986 — October 1988 (2 years )
(Accounting industry)
1982 — 1986 (4 years )
Business Administration 1977 — 1982
High School 1971 — 1977
Writing (columnist of ACEGE and VER - see below), Social Responsibility and Governance.
ACEGE - Associação Cristã dos Empresários e Gestores
Portal VER ("Valores, Ética e Responsabilidade", ie, Values, Ethics and Responsibility)
Católica University Alumni
PW Alumni