João Fonseca

Current

• Technical Account Manager at Microsoft

Past

• Tele-Partner Technology Specialist at Microsoft
• Support Engineer at Microsoft
• Technical Director at Galileu

• Systems Administrator at Galileu

see less...

1 more...

Connections

140 connections

Industry

Information Technology and Services

João Fonseca’s Experience

• Technical Account Manager

  Microsoft

  (Public Company; 10,001 or more employees; MSFT; Computer Software industry)

  July 2006 — Present (3 years 5 months)

  Manage the timely resolution of Customers technical support requests using appropriate resources and escalation paths where necessary.
  As a Microsoft Services Professional I provide our customers with a direct connection to the knowledge and expertise of the world's leading technology company.

• Tele-Partner Technology Specialist

  Microsoft

  (Public Company; 10,001 or more employees; msft; Information Technology and Services industry)

  March 2005 — July 2006 (1 year 5 months)

  Assist partners in winning deals by evaluating customer requirements, mapping those needs to the appropriate Microsoft solution(s) and thus helping the partner to determine the best solution for the customer. Providing a solution can involve feature/function mapping, positioning Microsoft solutions and equipping the partner with the best resources available to win the deal.

• Support Engineer

  Microsoft

  (Public Company; msft; Information Technology and Services industry)

  June 2004 — March 2005 (10 months)

• Technical Director

  Galileu

  (Information Technology and Services industry)

  September 2000 — June 2004 (3 years 10 months)

• Systems Administrator

  Galileu

  (Privately Held; Information Technology and Services industry)

  September 1999 — September 2000 (1 year 1 month)