Business Analyst at Management Science Associates
Greater Pittsburgh Area
- Current
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- Business Analyst at Management Science Associates
- Academic Tutor at Club Z Tutoring
- Past
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- Proprietary Applications Support Analyst at Eaton Corporation
- Technical Support Analyst at Kirkpatrick & Lockhart Preston Gates Ellis
- Certified Technician at Brookville Area School District
- Certified Technician at CMIT Solutions
- Owner at Computer Tudor Service & Repair (Sole Proprietorship)
- Education
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- Robert Morris University
- University of Phoenix
- Dubois Business College
- Recommended
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1 person has recommended Joanne - Connections
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138
connections
- Industry
- Information Technology and Services
- Websites
Joanne Tudor’s Summary
Overall, I've had a lot of experience supporting pcs. I've done hardware repair, software support, technical training, and customer service.
More recently, my role in IT has shifted to an analytic role. My duties include creating mockups for software enhancements and writing specs for them. I work closely with clients and development to ensure the client deliverables are met.
Overall, my goals are to make my department outstanding, learn as much as I can about what I'm working with, work as a team player, and advance to new levels whenever possible.
Joanne Tudor’s Specialties:
A+, N+, Security+, Inet+, Linux+, HDI
Joanne Tudor’s Experience
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Business Analyst
Management Science Associates
(Privately Held; 501-1000 employees; Information Technology and Services industry)
November 2008 — Present (9 months)
-Gather End User Requirements
-Prototype Enhancements
-Document Enhancements
-Work with Development and QA to ensure enhancements are delivered -
Academic Tutor
Club Z Tutoring
(Education Management industry)
September 2008 — Present (11 months)
Tutor in any academic subjects and offer services for standardized test prep and study skills
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Proprietary Applications Support Analyst
Eaton Corporation
(Public Company; 10,001 or more employees; ETN; Electrical/Electronic Manufacturing industry)
November 2007 — October 2008 (1 year)
Supported Internal and External Users with Eaton's Electrical Proprietary Software
Worked on documentation and process improvement projects -
Technical Support Analyst
Kirkpatrick & Lockhart Preston Gates Ellis
(Law Practice industry)
May 2006 — October 2007 (1 year 6 months)
Supported Internal Users with pc/pda/printer issues.
Supported Microsoft Office Products
Acted as the support technician for PC Equipment in Court Room/other legal events
Supported Legal Proprietary Applications
Suported General Software Issues -
Certified Technician
Brookville Area School District
(Education Management industry)
March 2005 — May 2006 (1 year 3 months)
Break/Fix Technician
Repaired district pcs/printers/av equipment
Set up projectors/whiteboards/wireless devices
Worked with staff in troubleshooting pc issues
Application Administration -
Certified Technician
CMIT Solutions
(Privately Held; 10,001 or more employees; Information Technology and Services industry)
December 2003 — October 2004 (11 months)
Henderson, Nevada
Repaired General Hardware Issues
Small Business Networking -
Owner
Computer Tudor Service & Repair (Sole Proprietorship)
(Sole Proprietorship; Myself Only; Computer Hardware industry)
June 2000 — November 2003 (3 years 6 months)
Small Computer Repair Shop
Joanne Tudor’s Education
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Robert Morris University
Masters , Information Systems , 2006 — 2008
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University of Phoenix
Bachelors in Information Technology , 2003 — 2006
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Dubois Business College
Associates , Information Systems , 2001 — 2003
Additional Information
Joanne Tudor’s Websites:
Joanne Tudor’s Interests:
Tennis, Ice Hockey, Movies, Reading, Computers, Skiing, Softball, Pets
Joanne Tudor’s Groups:
Pittsburgh Technology Council, Brockway Area High School. IIBA
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Catalyze Community -
ModernAnalyst.com - Business Analyst Community -
IS Business Analyst -
Business Analyst Professional -
University of Phoenix Information Technology Alumni Association -
Eaton Alumni -
IIBA (International Institute of Business Analysis) -
Seilevel - Requirements Defined Network -
RMU Alumni -
Cambridge Who's Who of Executives, Professionals, and Entrepreneurs -
Alpha Chi National Honor Society -
Alpha Iota Mu (AIM) International Honor Society -
Critical Thinkers Group -
Analyst World
Joanne Tudor’s Honors:
Valedictorian - Brockway High School
Summa Cum Laude - DuBois Business College
Summa Cum Laude - University of Phoenix
Distinguished Graduate Award from Robert Morris University
National Dean's List
Cambridge Who’s Who among Executives, Professionals and Entrepreneurs!
Alpha Chi National Honor Society
Alpha Iota Mu
