Joanne Tudor

Joanne Tudor

Business Analyst at Management Science Associates

Greater Pittsburgh Area

Current
Past
  • Proprietary Applications Support Analyst at Eaton Corporation
  • Technical Support Analyst at Kirkpatrick & Lockhart Preston Gates Ellis
  • Certified Technician at Brookville Area School District
  • Certified Technician at CMIT Solutions
  • Owner at Computer Tudor Service & Repair (Sole Proprietorship)
Education
  • Robert Morris University
  • University of Phoenix
  • Dubois Business College
Connections
138 connections
Industry
Information Technology and Services
Websites

Joanne Tudor’s Summary

Overall, I've had a lot of experience supporting pcs. I've done hardware repair, software support, technical training, and customer service.

More recently, my role in IT has shifted to an analytic role. My duties include creating mockups for software enhancements and writing specs for them. I work closely with clients and development to ensure the client deliverables are met.

Overall, my goals are to make my department outstanding, learn as much as I can about what I'm working with, work as a team player, and advance to new levels whenever possible.

Joanne Tudor’s Specialties:

A+, N+, Security+, Inet+, Linux+, HDI


Joanne Tudor’s Experience

  • Business Analyst

    Management Science Associates

    (Privately Held; 501-1000 employees; Information Technology and Services industry)

    November 2008Present (9 months)

    -Gather End User Requirements
    -Prototype Enhancements
    -Document Enhancements
    -Work with Development and QA to ensure enhancements are delivered

  • Academic Tutor

    Club Z Tutoring

    (Education Management industry)

    September 2008Present (11 months)

    Tutor in any academic subjects and offer services for standardized test prep and study skills

  • Proprietary Applications Support Analyst

    Eaton Corporation

    (Public Company; 10,001 or more employees; ETN; Electrical/Electronic Manufacturing industry)

    November 2007October 2008 (1 year)

    Supported Internal and External Users with Eaton's Electrical Proprietary Software
    Worked on documentation and process improvement projects

  • Technical Support Analyst

    Kirkpatrick & Lockhart Preston Gates Ellis

    (Law Practice industry)

    May 2006October 2007 (1 year 6 months)

    Supported Internal Users with pc/pda/printer issues.
    Supported Microsoft Office Products
    Acted as the support technician for PC Equipment in Court Room/other legal events
    Supported Legal Proprietary Applications
    Suported General Software Issues

  • Certified Technician

    Brookville Area School District

    (Education Management industry)

    March 2005May 2006 (1 year 3 months)

    Break/Fix Technician
    Repaired district pcs/printers/av equipment
    Set up projectors/whiteboards/wireless devices
    Worked with staff in troubleshooting pc issues
    Application Administration

  • Certified Technician

    CMIT Solutions

    (Privately Held; 10,001 or more employees; Information Technology and Services industry)

    December 2003October 2004 (11 months)

    Henderson, Nevada
    Repaired General Hardware Issues
    Small Business Networking

  • Owner

    Computer Tudor Service & Repair (Sole Proprietorship)

    (Sole Proprietorship; Myself Only; Computer Hardware industry)

    June 2000November 2003 (3 years 6 months)

    Small Computer Repair Shop


Joanne Tudor’s Education

  • Robert Morris University

    Masters , Information Systems , 20062008

  • University of Phoenix

    Bachelors in Information Technology , 20032006

  • Dubois Business College

    Associates , Information Systems , 20012003


Additional Information

Joanne Tudor’s Websites:

Joanne Tudor’s Interests:

Tennis, Ice Hockey, Movies, Reading, Computers, Skiing, Softball, Pets

Joanne Tudor’s Groups:

Pittsburgh Technology Council, Brockway Area High School. IIBA

  •    Catalyze Community
  •    ModernAnalyst.com - Business Analyst Community
  •    IS Business Analyst
  •    Business Analyst Professional
  •    University of Phoenix Information Technology Alumni Association
  •    Eaton Alumni
  •    IIBA (International Institute of Business Analysis)
  •    Seilevel - Requirements Defined Network
  •    RMU Alumni
  •    Cambridge Who's Who of Executives, Professionals, and Entrepreneurs
  •    Alpha Chi National Honor Society
  •    Alpha Iota Mu (AIM) International Honor Society
  •    Critical Thinkers Group
  •    Analyst World

Joanne Tudor’s Honors:

Valedictorian - Brockway High School
Summa Cum Laude - DuBois Business College
Summa Cum Laude - University of Phoenix
Distinguished Graduate Award from Robert Morris University
National Dean's List
Cambridge Who’s Who among Executives, Professionals and Entrepreneurs!
Alpha Chi National Honor Society
Alpha Iota Mu


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