Joanna Kay

Current

• Configuration Manager at EDS

Past

• Programme Change Manager at BT
• Configuration Manager at Siemens Business Services
• Root Cause & Trend Analysis Manager at Cap Gemini

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Connections

2 connections

Industry

Information Technology and Services

Joanna Kay’s Experience

• Configuration Manager

  EDS

  (Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)

  November 2007 — Present (1 year 1 month)

• Programme Change Manager

  BT

  (Public Company; 10,001 or more employees; BT; Telecommunications industry)

  September 2004 — June 2007 (2 years 10 months)

• Configuration Manager

  Siemens Business Services

  (Privately Held; 201-500 employees; Information Technology and Services industry)

  March 2003 — September 2004 (1 year 7 months)

• Root Cause & Trend Analysis Manager

  Cap Gemini

  (Public Company; 10,001 or more employees; CAP; Information Technology and Services industry)

  1999 — 2003 (4 years)

  Various roles within the Vauxhall Service Centre including:
  PWC Service Desk: Root Cause & Trend Analysis Manager, Deputy Problem Manager, Incident Manager.
  Marks & Spencer Help Desk: Problem Manager
  Internal Service Desk: 1st Line Analyst.

Joanna Kay’s Contact Settings

Interested In:

• expertise requests
• reference requests
• getting back in touch