GSB Services EMEA - Large Format Pro Engineering Manager at Hewlett-Packard
- Barcelona Area, Spain
- Information Technology and Services
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- Local administration organizations and government.
- Manage change in public administrations
- Project Management
- Customer care services for commercial and industrial
- CRM services and processes
- Manage and coach technical teams
- eBusiness Mgmnt.
- Trainings, seminars and consulting
Manage the team of product specialists and product service managers in Europe, Midle East and Africa for Large Format Production HP printers, in charge of providing engineering services to customers and service channel engineers, installations, high level technical elevations, technical assessments for product quality improvements, services development, design for serviceability, ...
Manage world wide service programs for large format printers business
Manage and coordinate the administration of the City Hall of Palau-solità i Plegamans. A small city near Barcelona, with aprox. 15.000 people.
Provide content for the online MBA on Business Planning, Managing Customers, Implementing CRM.
Coordinate the execution of the project by a team of students in the eBusiness Mater delivered by Fundació Politècnica de Catalunya, in the UPC.
- Customer Relations
- Customer Service
- Business Management
- Program Management
- Team Building
- Project Management
- Customer Service...
- Customer Satisfaction
- City Management
- Service Delivery
- Service Management
- Business Analytics
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