Joan Carol

GSB Services EMEA - Large Format Pro Engineering Manager at Hewlett-Packard

Location
Barcelona Area, Spain
Industry
Information Technology and Services
Previous
  1. Hewlett-Packard,
  2. Ajuntament de Palau-solità i Plegamans,
  3. Instituto Universitario de Postgrado
Education
  1. Universitat Autònoma de Barcelona
Recommendations1 person has recommended Joan
Websites
353connections

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Background

Summary

Specialties:Public sector:
- Local administration organizations and government.
- Manage change in public administrations
Private sector:
- Project Management
- Customer care services for commercial and industrial
- CRM services and processes
- Manage and coach technical teams
- eBusiness Mgmnt.
- Trainings, seminars and consulting

Experience

GSB Services EMEA - Large Format Pro Engineering Manager

Hewlett-Packard
– Present (2 years 2 months)Barcelona Area, Spain

Manage the team of product specialists and product service managers in Europe, Midle East and Africa for Large Format Production HP printers, in charge of providing engineering services to customers and service channel engineers, installations, high level technical elevations, technical assessments for product quality improvements, services development, design for serviceability, ...

Customer Assurance Program Mgr.

Hewlett-Packard
(1 year 3 months)Barcelona Area, Spain

Manage world wide service programs for large format printers business

City Manager

Ajuntament de Palau-solità i Plegamans
(4 years)Palau-solità i Plegamans

Manage and coordinate the administration of the City Hall of Palau-solità i Plegamans. A small city near Barcelona, with aprox. 15.000 people.

MBA's content provider

Instituto Universitario de Postgrado
(6 years 8 months)

Provide content for the online MBA on Business Planning, Managing Customers, Implementing CRM.

Customer Assurance Segment Manager

Hewlett Packard
(9 years)

eBusiness Master project coordinator

Universitat Politècnica de Catalunya
(6 months)

Coordinate the execution of the project by a team of students in the eBusiness Mater delivered by Fundació Politècnica de Catalunya, in the UPC.

eSupport Program Mgr

HP
(3 years)

Languages

  1. Spanish

  2. Catalan

  3. English

Skills

  • Customer Relations
  • Customer Service
  • Business Management
  • Program Management
  • Team Building
  • Management
  • Project Management
  • CRM
  • Customer Service...
  • Customer Satisfaction
  • City Management
  • Service Delivery
  • Service Management
  • Serviceability
  • Business Analytics

Education

Universitat Autònoma de Barcelona

Diplomatura, Gestió i Administració Local

Universitat Politècnica de Catalunya

Master, eBusiness Administration

Master in Collaboration with Carnegie Mellon University

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