General Manager at AXA Tech Belgium
Brussels Area, Belgium
General Manager at AXA Tech Belgium
Brussels Area, Belgium
General Manager of a 120 M€ bduget and 350+ staff enterprise
IT Director (development & service delivery), in charge of quality and transformation program. Implementation of ITIL Processes.
P&L management, Union negotiation, Change Management for Global transformation, Service Management
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
April 2007 — Present (2 years 8 months)
General Manager in Belgium of a service delivery company (300 people - 100 m€ revenue).
Service Control Head of North Europe Region (Belgium + Germany)
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
October 2006 — Present (3 years 2 months)
responsible for the development of ITIL based processes and procedures relating to Incident Management, Problem Management, Change and Configuration Management, Release Management, Software Asset Management, Service Level Management, Six Sigma champion, Security, SOC and Audit compliance
(Public Company; 1001-5000 employees; Information Technology and Services industry)
November 2005 — September 2006 (11 months)
IT Director in charge of the cultural change and ITIL process implementation to transform an operations internal department into a real Service Delivery organisation with a real client oriented culture. The program aims to develop autonomy, communication, people development plans for technical and non technical career path for a Service Delivery organisation (Operations / Production IT) of 240 employees.
(Public Company; 1001-5000 employees; Information Technology and Services industry)
February 2005 — November 2005 (10 months)
In charge of delivering service to the clients in the Insurance & Bank business (Mainframe, Distributed systems, Print Shop)
Lessons learned: Management of several teams (120 people in total), implementation of the foundation to industrialize and automate the service delivery. Member of the Leadership Team Committee. Company Revenue: 67 M.
(Public Company; 1001-5000 employees; Information Technology and Services industry)
January 2002 — January 2005 (3 years 1 month)
In charge of the design and implementation of the Information System of the company (2200 people distributed in 6 countries: France, US, Germany, Belgium, UK, Australia).
Lessons learned: IS and IT Governance implementation in a multicultural world for an internal startup (Implementation of the PeopleSoft ERP for Finance, Purchasing and HR, a Budget control tool, an Asset Management system, a Help Desk system and quality of service measurement tool for a Service Delivery company). Management of a 28 M global budget.
(Public Company; 5001-10,000 employees; Financial Services industry)
September 1991 — December 2001 (10 years 4 months)
diffrent exeprience, from developmenet, architecture, relationship management, program management.
Exeprience to work with different countries (Europe, US, ASIA).
(Financial Services industry)
1990 — 1991 (1 year )
(Financial Services industry)
1989 — 1989 (less than a year)
Engineer , IT , 1985 — 1991
1979 — 1985
sports (soccer, rugby), cooking, cross stitching, history, human being