at Samsung Telecommunications America
San Francisco Bay Area
- Current
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- Content Manager at Samsung Telecommunications America
- Past
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- Technical Writer at MX Logic
- Developer at Seethroo Inc.
- Senior Technical Writer at Datasynapse
- Senior Technical Writer at Juno Online Services
- Technical Writer at WRQ, Inc.
- Technical Writer at Spry/CompuServe
- Support Center phone consultant at Indiana University
- Education
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- Indiana University
- Recommended
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2 people have recommended Jon - Connections
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70
connections
- Industry
- Computer Software
- Websites
Jon Konrath’s Summary
I'm a technical communication expert with experience in the software industry. I've worked with and for software engineering, support, project management, marketing, BizDev, creative, and CRM groups. I have a programming background and work on technical products; I'm also an advocate of the user experience, with experience in interface usability, information architecture, support tools, and providing the best information for the user and lowering support costs.
Jon Konrath’s Specialties:
As a tech writer, it's all about FrameMaker. In previous lives it was all things WinHelp, and that includes RoboHelp and arcane Word stuff. Lots of "going from this to that" involving all sorts of HTML and XML. HTML-based help, which always ends up being homegrown.
Jon Konrath’s Experience
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Content Manager
Samsung Telecommunications America
(Public Company; 10,001 or more employees; Telecommunications industry)
October 2008 — Present (2 months)
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Technical Writer
MX Logic
(Privately Held; 51-200 employees; Computer & Network Security industry)
September 2007 — February 2008 (6 months)
Created documentation for a SOAP-based provisioning API for partners, including Java code examples.
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Developer
Seethroo Inc.
(Internet industry)
March 2007 — September 2007 (7 months)
I helped develop a Web 2.0 admin tool for a behavioral targeting and web analytics solution using Ruby on Rails. My work included a Google Maps mashup of data (which involved a lot of JavaScript), some Ajax page updating, and integrating XML/SWF Charts (from maani.us).
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Senior Technical Writer
Datasynapse
(Privately Held; 51-200 employees; Computer Software industry)
July 2001 — March 2006 (4 years 9 months)
Create and maintain documentation for developers implementing a Java-based virtual supercomputing solution. Design guides in FrameMaker, including single-sourced solutions for multiple products based on similar document sets. Develop XML-based online documentation for JSP-based administrative web site. Edit tutorials created by integration team. Write KB articles on known issues. Assist in editing of RFP/RFI documents. Produce Visio and Powerpoint diagrams for technical and sales documentation.
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Senior Technical Writer
Juno Online Services
(Public Company; 201-500 employees; jweb; Computer Software industry)
October 1999 — July 2001 (1 year 10 months)
Managed documentation group and wrote documentation for Customer Relationship Management group. Planned, wrote and maintained documentation in multiple systems, for end-user, call center, and internal audiences. Developed WinHelp for Juno software and worked with client development team on user interface consistency. Worked with Web production team on the design and writing for help.juno.com. Maintained and tuned Customer Care knowledge base implemented with ExpressResponse by Island Data. Worked with project and product management; developed documentation maintenance flow, style guide, project plans and functional specifications. Managed and hired other writers, including
management of writing resources in Hyderabad, India office. Worked closely with Emerging Products group in documentation for DSL and other high-bandwidth products. Assisted in Spanish localization of Juno software including WinHelp translation. -
Technical Writer
WRQ, Inc.
(Privately Held; 201-500 employees; Computer Software industry)
June 1996 — March 1999 (2 years 10 months)
Wrote online and print documentation for end users and IS managers for Reflection EnterView Java-based terminal emulation and Reflection for Macintosh terminal emulation software. EnterView duties included design of a Java-based help system for HTMLHelp, writing and editing online documentation for the the user interface, and establishing continuity of user interface text in resource files. Macintosh duties included conversion of proprietary markup documents to Altura QuickHelp, Apple Guide, Apple Balloon Assistance, and FrameMaker documentation. Administered internal Solaris and JavaStation test machines and tested inter-platform and inter-browser compatibility of Java applets, JavaScript/JScript, and cascading style sheets. Interacted with development, testing, and integration management.
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Technical Writer
Spry/CompuServe
(Computer Software industry)
June 1995 — June 1996 (1 year 1 month)
Wrote online and print documentation for end users of retail Internet products and online acquisition software, focusing primarily on complete WinHelp systems development. WinHelp projects included Internet Office Web Server for NT, Internet Office 4.1 client programs, SPRY Chat, SPRY Mosaic, and OEM versions of Internet in a Box for Packard Bell and Supra. Authored QuickHelp for Internet in a Box for Macintosh, including SPRYNET and Supra OEM versions. Co-wrote Internet Office Web Server for NT print user manual. Wrote printed addendi for various secure and international versions of Internet Office Web Server. Interacted with product development and aided in testing, product review, and usability design. Evangelized products at trade shows and internal technology forums.
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Support Center phone consultant
Indiana University
(Computer Software industry)
1993 — 1995 (2 years)
Helped explain to many people where the 'any' key was over the phone. Worked on articles and editing for a giant knowledge base, years before 99% of the world heard of the Internet. Also did phone support for VMS, Mac, and various Unixes (Ultrix, HPUX, and Linux, again years before most people heard of it.)
Jon Konrath’s Education
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Indiana University
BGS, Natural/Mathematical Science, 1989 — 1995
Jon Konrath’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- reference requests
- getting back in touch
