Team Leader at Sutherland Global Services
India
- Current
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- Team Leader at Sutherland Global Services
- Past
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- Subject Matter Expert at Sutherland Global Services
- Trainer/QA/Sr Support executive at Sutherland Global Services
- Customer Support Executive/Quality Analyst at Sutherland Global Services
- Customer support Executive at Proton web
- Customer support Executive at EDS, an HP Company
- Associate art director at color pencils
- Associate Art Director at Art Director Rajeevan's ArtBox
- Art assistant at Sabu Cyril's Masterpiece design studio
- Education
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- ICFAI
- Alagappa University
- Exterior Interiors Pvt Ltd
- Exteriors Interiors
- Recommended
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8 people have recommended Jithesh - Connections
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111
connections
- Industry
- Information Technology and Services
- Websites
Jithesh Lakshmanan Marar’s Summary
Result Oriented Professional with nearly 4 years of experience in Training & Development, Team Management, Operations Management, Process Enhancement and Quality Management.
An Out-of-the-Box thinker with proven track record of establishing processes, SOPs, streamlining workflow and creating team work environment to enhance productivity innovatively.
Expertise in mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines.
Deftness in setting out quality standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA.
Adeptness in providing guidance and leadership to staff in accordance with specified program objectives.
Proactive in assessing training & development needs and effectively aligning training programs with the business objectives.
Recognized for training, motivating, and inspiring internal customers to provide superior integrated business communications solutions.
Excellent interpersonal skills with problem solving and analytical abilities.
Jithesh Lakshmanan Marar’s Experience
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Team Leader
Sutherland Global Services
(Privately Held; Outsourcing/Offshoring industry)
November 2008 — Present (1 year 1 month)
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Subject Matter Expert
Sutherland Global Services
(Privately Held; 10,001 or more employees; Outsourcing/Offshoring industry)
December 2007 — October 2008 (11 months)
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Trainer/QA/Sr Support executive
Sutherland Global Services
(Privately Held; 10,001 or more employees; Outsourcing/Offshoring industry)
December 2006 — November 2007 (1 year )
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Customer Support Executive/Quality Analyst
Sutherland Global Services
(Privately Held; Outsourcing/Offshoring industry)
October 2005 — November 2006 (1 year 2 months)
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Customer support Executive
Proton web
(Consumer Services industry)
August 2005 — September 2005 (2 months)
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Customer support Executive
EDS, an HP Company
(Public Company; HPQ; Information Technology and Services industry)
March 2005 — July 2005 (5 months)
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Associate art director
color pencils
(Media Production industry)
December 2004 — January 2005 (2 months)
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Associate Art Director
Art Director Rajeevan's ArtBox
(Media Production industry)
June 2003 — December 2004 (1 year 7 months)
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Art assistant
Sabu Cyril's Masterpiece design studio
(Entertainment industry)
June 2002 — May 2003 (1 year )
Jithesh Lakshmanan Marar’s Education
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ICFAI
BA , Management , 2008 — 2011 (expected)
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Alagappa University
B.A , Business administration , 2006 — 2009
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Exterior Interiors Pvt Ltd
Interior Design 2001 — 2002
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Exteriors Interiors
Interior designing 2001 — 2002
Additional Information
Jithesh Lakshmanan Marar’s Websites:
Jithesh Lakshmanan Marar’s Interests:
Reading, Writing, Photography, Film making, Designing
Jithesh Lakshmanan Marar’s Groups:
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www.thecoachingforums.com -
Continuous Improvement, Six Sigma, & Lean Group -
Call Center Pros -
The BPO and Offshoring Best Practices Forum -
Sutherland Global Services -
CallCentre Search -
Online Community Discussion
Jithesh Lakshmanan Marar’s Honors:
Bravo extra miler - Sep 2008 - Sutherland Global Services Pvt Ltd.
Bravo Centurion - AMJ 2008 - Sutherland Global Services Pvt Ltd.
Jithesh Lakshmanan Marar’s Contact Settings
Interested In:
- consulting offers
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
