
Sr. Business Analyst / ERP Application Developer: Business Process Management, IT Application Development
Greater Denver Area

Sr. Business Analyst / ERP Application Developer: Business Process Management, IT Application Development
Greater Denver Area
PROFESSIONAL OBJECTIVE: My professional objective is to make organizations more efficient and effective in achieving their mission by increasing productivity and revenues while reducing operational costs.
PROFESSIONAL PROFILE: Senior business analyst/consultant and ERP/IT application developer experienced with planning, design, development, implementation and management of business information systems application software and technologies. Industries served include healthcare, consulting, education, finance, energy, broadcast, government contracting and nonprofit organizations.
Business Process Management (issue tracking and work request workflow management system development), Full Lifecycle ERP/IT Application Development, Structured Analysis/Design, JAD/RAD Development, Software Engineering, Relational Database Development, Internet/Web Application Development, Teaching, Mentoring and Writing.
(Non-Profit; 10,001 or more employees; Hospital & Health Care industry)
July 2007 — Present (2 years 5 months)
Responsible for design, development and support of enterprise business process management system. Provides analysis of business project requirements; translates requirements into design specification that support development and implementation of BPM projects.
(Privately Held; 51-200 employees; Management Consulting industry)
January 2006 — June 2007 (1 year 6 months)
Responsible for supporting management consultants and project managers with planning, process analysis and specification, requirements definition, detailed issue management and customer presentations for new and in-progress project initiatives.
(Privately Held; 1-10 employees; Telecommunications industry)
September 2004 — November 2005 (1 year 3 months)
Responsible for developing and managing business strategy to transition company from nationwide service provider of legacy telecom system support services to nationwide business communications management company.
Revamped companys marketing literature, and redesigned web site to support new company goals and initiatives.
Developed and instituted new sales management system based on a CRM best practice model. Leading project to implement
automated CRM solution to increase sales volume and reduce
system reduced cost-of-sale and sales cycle time.
Instituted formal business partner management program which increased sales through cross-marketing and support initiatives.
Re-designed and re-engineered web site in support of marketing, sales and customer support goals and objectives.
Developed new community service program that provides career opportunities for high school seniors, as part of companys public relations and community awareness strategy.
(Educational Institution; 501-1000 employees; Higher Education industry)
August 2001 — June 2005 (3 years 11 months)
Arapahoe Community College adjunct faculty member, responsible for developing and teaching classroom and online vocational programs, offered by the Business and Computer Science departments.
(Privately Held; 51-200 employees; Medical Practice industry)
June 1997 — January 2001 (3 years 8 months)
Using a statistics-based application development language, developed and maintained desktop, midrange and Internet-based research, medical practice management and benchmarking systems. Presented talks and published articles on health care IT practice management solutions for noted health care trade and academic journals. Lead software analyst/developer for Physician Services Practice Analysis (PSPA) application software.
Developed the Colorado Women's Forum in Health Administration web site. Pioneered the re-development of the MGMA Center for Research web site, transforming the site from an information-only resource to an interactive, revenue-based resource. Designed and developed health care informatics web site, which was recognized in 2000 by HealthLinks.net, for quality of content. Contributing editor of LinuxMedicalNews.com and the Journal of Open Source Medical Computing (JOSMC), collaborative eBusiness initiatives.
(Public Company; 1001-5000 employees; Management Consulting industry)
September 1996 — March 1997 (7 months)
Lead systems analyst on IBM/Kaisers Permenantes' Clinical Information System development project. Responsible for Progress Notes, a key subsystem of the Clinical Information System.
Working with health care providers, developed system design and test specifications to address new features and enhancements. By evaluating systems in development, identified and corrected functional gaps, avoiding redevelopment costs.
Experienced in patient care, technical support and training, responsible for providing support to alpha pilot system health care providers.
(Privately Held; 11-50 employees; Management Consulting industry)
March 1996 — June 1996 (4 months)
valuated G.E. Capitals' XYCOR data conversion and system acceptance test strategy. Developed strategic plan to carry out system conversion and acceptance testing. Identified and resolved several mission-critical system faults.
(Public Company; 5001-10,000 employees; Information Services industry)
January 1995 — October 1995 (10 months)
Evaluated and developed new system deliverables, advising management as to degree of compliance to requirements specification. Negotiated project issues between user representative and development team. Developed system acceptance test cases and criteria for testing software deliverables.
Received recognition award for contributions to the BLM Administrative Re-host project.
(Public Company; 10,001 or more employees; Information Services industry)
July 1991 — January 1995 (3 years 7 months)
Developed Requirements Specification using CASE methodology and software tools, in support of Federal Government Bureau of Land Management Information Systems ALMRS project.
Conducted interviews to review business policies, procedures and practices, making recommendations to improve manual and automated business processes. Met contract requirements by providing all deliverables complete and on time.
Designed process improvements implemented as part of Total Quality Management program. Received letter of commendation from Bureau of Land Management project chief and special achievement award from JCWS for contributions to improvements in quality, service and productivity.
(Public Company; 1001-5000 employees; Banking industry)
May 1988 — March 1991 (2 years 11 months)
Member of Online Systems and application software developer team, responsible for development of Online banking system. Re-engineered mission-critical financial reporting application, enabling two hundred branches to continue mandatory daily settlement activities. Re-engineered application resulted in improved reliability, and eliminated corporate exposure to regulatory fines.
Developed a Management Decision Support Expert System. Modeled real-time computer simulation of divisional operations, based on a financial modeling system methodology developed by Coopers & Lybrand. By applying cost attributes to business processes, provided managers with key cost measures. Teamed with senior managers, re-engineered and cost-justified many business process improvements, reducing the cost of providing quality service to customers.
B.S. , Business Management / Marketing , 2004 — 2006
Graduated with Honors
Computer Science 1981 — 1989
A.A.S. , Electrical Technology , September 1976 — June 1978
Economics, Education (teaching & mentoring), Finance (debt & investment management), Jet Aircraft Piloting/Combat Simulation, Remote Control Aircraft Modeling & Piloting, World History, Travel.
* Association of Business Process Management Professionals
* University of Phoenix Alumni Association Ambassador Club
* Rotary Club of Conifer
* Retrouvaille of Denver
* Academy of Model Aeronautics
University of Phoenix: Graduate with Honors (3.9 GPA; Magna Cum Laude)
Rotary International: Elected Paul Harris Fellow.
Johnson Controls World Services: Won Total Quality Management Award.