Jim Glass

Current

• Senior Content Project Manager at Microsoft

Past

• Chief Admin at Sax On The Web
• User Education Manager at Microsoft
• Soldier at U.S. Army

• Tech Writer, Build Engineer at Rho Tech (Contractor at Microsoft)

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1 more...

Education

• Webster University
• Army Command and General Staff College
• Minnesota State University, Mankato

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Recommended

12 people have recommended Jim

Connections

215 connections

Industry

Computer Software

Websites

• A CRM Riff
• Microsoft Dynamics CRM

Jim Glass’s Summary

A problem solver and people person, I bring an ability to analyze complex problems and provide real-time solutions. In my most recent jobs I am/have been recognized as an innovator and a source for great hires.

Jim Glass’s Specialties:

As the community guru, MVP lead, and site manager for the Microsoft Dynamics CRM team, I investigate emerging Web technologies and capabilities in order to provide the advancements to a team that specializes in customer collaboration and communication.

Jim Glass’s Experience

• Senior Content Project Manager

  Microsoft

  (Public Company; 10,001 or more employees; MSFT; Computer Software industry)

  February 2006 — Present (2 years 10 months)

  Project Manager in charge of design, implementation and maintenance of a number of Web properties associated with the Microsoft Dynamics CRM product group including those on Microsoft.com, GotDotNet.com and MSDN.com. The community, forum, newsgroup, and blog guru for our team. Manage CRM MVP program with MVPs worldwide.

• Chief Admin

  Sax On The Web

  (Music industry)

  February 2004 — December 2007 (3 years 11 months)

  Unpaid, mostly as a labor of love, started as moderator and worked up to columnist and administrator. Site services over 16,000 global readers talking about all aspects of the saxophone, education, performance, and hardware.

• User Education Manager

  Microsoft

  (Public Company; 10,001 or more employees; MSFT; Computer Software industry)

  October 1997 — February 2006 (8 years 5 months)

  As manager of small to large doc teams including the WBEM, NetMon, SMS, HTMLHelp, and Visual Studio SDKs, I hired key people, found innovative ways to document vast libraries of references, and implemented new technical resources for the Division such as forums, online review tools, and more.

• Soldier

  U.S. Army

  (Government Agency; 10,001 or more employees; Military industry)

  April 1975 — September 1997 (22 years 6 months)

  From a lowly Private (E-1) in maintenance to my retirement as a Major (O-4) in the Corps of Engineers, I travelled the world, rebuilt deuce and half trucks at the depot level, built roads, airfields, and warehouses. I commanded B Company, 15th Combat Engineers Motorized. I was the Chief of the Engineer ARTEP branch in the school of Engineers in Ft. Leonardwood. I also spend time refining our minefield training procedures and traveled the US speaking to Battalion-level and higher audiences about minefield warfare. Spent my last five years as a reservist in ARCOM positions including G3 staff and as the Headquarters Company Commander.

• Tech Writer, Build Engineer

  Rho Tech (Contractor at Microsoft)

  (Staffing and Recruiting industry)

  April 1992 — September 1997 (5 years 6 months)

  Contract writer for the Windows NT Device Driver Kit (DDK) and member of the Windows SDK doc build team. Researched and drafted documentation for the DDK. Setup and ran various help documentation builds, rolling out the first version of WinHelp and later HTMLHelp. Trained new personnel in my spare time.

Jim Glass’s Education

• Webster University

  MA, Computer Science, 1990 — 1992

• Army Command and General Staff College

  CAS3, Combined Arms Services Staff School, 1989 — 1989

• Minnesota State University, Mankato

  BS, Finance, Economics, minor in Art, 1978 — 1981

  Activities and Societies:

  ROTC

Additional Information

Jim Glass’s Websites:

• A CRM Riff
• Microsoft Dynamics CRM

Jim Glass’s Groups:

Retired Officers of America (ROA), Woodinville Jazz Ensemble, Second Story Rep Pit Band, the Dissonance xTet, the Inspektor Gadget Sax Quartet, Sax on the Web

•    PartnerPoint - An Online Community of over 8,000 Microsoft Partners Worldwide - www.PartnerPoint.com
•    Microsoft Dynamics CRM.
•    Linked:Seattle
•    Musicians
•    Sax on the Web - Saxophone
•    Microsoft Employees
•    Science Fiction readers, writers, and collectors
•    Minnesota State University Mankato Alumni Association
•    Microsoft Most Valuable Professionals
•    Webster University Alumni Association
•    Inside CRM Expert Group
•    Microsoft Windows Mobile Enthusiasts
•    The Woodwind Forum