Jill Hart

Past

• Director, Communications at Trane
• Director, Communications at American Standard Companies
• Mgr. Employee Communications at America Online - Member Services

• Program Mgr. - New Member Experience at America Online

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Education

• Seton Hall University

Recommended

4 people have recommended Jill

Connections

79 connections

Industry

Public Relations and Communications

Websites

• My Blog

Jill Hart’s Summary

A communicator with a proven track record of engaging employees. A respected leader of goal-driven teams who has devised effective strategies for communicating to employees using Web sites and intranets. A strong, versatile writer who’s crafted messages for business leaders and built two “must read” internal news services. A manager who’s able to implement successful programs on tight budgets.

Jill Hart’s Specialties:

internal communications, employee communications, intranets, writing for the Web, Web design, graphic design, user interface design

Jill Hart’s Experience

• Director, Communications

  Trane

  (Public Company; IR; Mechanical or Industrial Engineering industry)

  October 2007 — June 2008 (9 months)

  << Trane emerged after the separation of American Standard Companies. Ingersoll Rand acquired Trane in June 2008. >>
  
  As part of the communications team, developed material to support the company's separation from American Standard Companies and Trane's subsequent acquisition by Ingersoll Rand.
  
  Specific achievements include:
  
  * Led strategy for re-creating the company's intranet portal and implementation of that strategy.
  
  * Created an employee portal site and a Web site for investors to infom them about the separation and acquiition.
  
  * Relaunched Trane.com as a resource for customers, investors, the news media, and other key audiences.

• Director, Communications

  American Standard Companies

  (Building Materials industry)

  April 2001 — October 2007 (6 years 7 months)

  Joined a newly formed communications team driving strategic change and business initiatives across the global company. Regularly worked with partners in the U.S., Europe and Asia to address business needs. Consistently rated and recognized for superior performance.
  
  Accomplishments include:
  
  * Created, with IT, a company-wide intranet portal to modernize business processes and be a platform for communications and business information while reducing costs and driving productivity. Simultaneously created portal content and managed launch communications. The new portal achieved its goal of being a key communication and business resource. By 2008, 86 percent of employees with access used it for job-critical news, HR tools and team collaboration (unique users) each month.
  
  * Created clear messaging for business leaders. Partnered with ethics, IT and legal leaders to develop a digital media policy. Negotiated a policy that addressed copyright compliance and network bandwidth needs without creating a “takeaway” perception among employees.
  
  * Managed online communications for the 2007 separation and 2008 acquisition, fostering a “business as usual” attitude that maintained productivity and business goals during a tumultuous time.
  
  * Led two successful employee “ambassador” programs; recruited 3,600 ambassadors for the Champion toilet (2003) and more than 6,400 for the CleanEffects home air cleaning system – nearly one-third of U.S. employees (2006). A year after the Champion program, 90 percent of employees could still identify the product’s key competitive advantages.
  
  * Provided communications support for IT leaders and teams. Devised a successful communications strategy for implementation of a Sarbox-mandated portal user ID and password system – resulting in a usage after the new system’s launch. Other support included end-user messaging on collaboration workspace upgrades, virus alerts and system outages.

• Mgr. Employee Communications

  America Online - Member Services

  (Facilities Services industry)

  1997 — 1999 (2 years )

  Established the first professional internal communications function within AOL's member services unit, providing daily news and information to more than 7,000 customer service representatives.

• Program Mgr. - New Member Experience

  America Online

  (Public Company; 5001-10,000 employees; Internet industry)

  March 1996 — July 1997 (1 year 5 months)

  Created the first comprehensive, online tutorials for new members. Created the AOL Quickstart feature for new members to educate them about the Web, e-mail, message boards, chat and other services. Managed the AOL Tip of the Day program and grew the program to more than 60,000 subscribers.

Jill Hart’s Education

• Seton Hall University

  BA , Communications (Journalism)

Additional Information

Jill Hart’s Websites:

• My Blog

Jill Hart’s Interests:

Astronomy (and science, in general), photography, creative writing, and reinventing myself from time to time.

Jill Hart’s Groups:

Member, International Association of Business Communicators. Past technology columnist for the IABC/Washington chapter.

•    Online Marketing, Web Analytics, and E-commerce Group -- WebAnalysts.Info
•    LHH Alumni Network
•    IABC - New Jersey Chapter
•    Corporate Communication
•    Bloom, Gross & Associates PR Practice Discussion Group
•    Online Media Jobs -- Work in Internet Marketing, E-business, Web Analytics, etc.
•    Siemens Employment Opportunities direct.

Jill Hart’s Honors:

• Member of the PR Week magazine Large Communications Team of the Year (2007)

• Accredited in Public Relations (APR) by the Public Relations Society of America.

• Presented Award of Merit by the Washington D.C. chapter of the International Association of Business Communicators for the 1994 American Red Cross, National Capital Chapter Annual Report.

• Honored by the American National Red Cross with Communications Excellence Awards in 1993 (Fund Raising Communications), 1991 (Special Communications), 1990 (Special Publications) and 1989 (Photography).

• At Seton Hall University, was twice chosen by the faculty to be on the staff of Comment magazine, a nationally circulated journalism review. In senior year was chosen by the faculty to be Assistant Editor of the magazine.

Jill Hart’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• reference requests
• getting back in touch