
Support Services Manager at The Leprosy Mission Scotland
Glasgow, United Kingdom

Support Services Manager at The Leprosy Mission Scotland
Glasgow, United Kingdom
Enthusiastic, highly organised professional with excellent communication and interpersonal skills, data/project analysis, fluent Russian speaker, experienced interpreter and translator, marketing experience, self motivated, disciplined, good team worker, computer literate. I am keen to help Scottish and Russian companies build trade and investment links.
interpreting/translating, international marketing, administration, non-profit management, working with volunteers, event planning
(Non-Profit; Non-Profit Organization Management industry)
August 2009 — Present (5 months)
Responsibilities include office management; supervision of small team of staff and volunteers; development and management of processes and strategies e.g. marketing, communication and fund raising strategies, donor development plan, donor treatment programme; major institutional funding; supporting CEO, Communications Manager, Community Resources Development Worker in achievement of The Leprosy Mission Scotland's Development plan.
(Translation and Localization industry)
January 1998 — Present (12 years )
Wide variety of short term freelance jobs for organisations such as IFES, Strathclyde University, Careers Scotland, Management and Media Academy, Calvary Chapel, Kids Aloft.
• Russian-English and English-Russian translation and interpretation (ad hoc/bilateral/whispered/headset systems) of documents, seminars, meetings
• Russian language for specific purposes instruction, preparation of teaching materials
• English as a second language tuition for advanced learners, preparation of teaching materials
(Non-Profit; Non-Profit Organization Management industry)
February 2008 — August 2009 (1 year 7 months)
Managing Scotland wide team of volunteers in roles such as fundraising, awareness raising, office support, plus variety of other responsibilities
• updated and developed volunteer policies, guidelines and other documentation
• initiated volunteer motivation programme to support and encourage volunteers
• developed integrated strategy for recruitment of new volunteers, including development of promotional materials
• wide variety of business and marketing research and analysis projects
(Events Services industry)
February 2008 — February 2009 (1 year 1 month)
Promoting FruitSalad Events corporate event management services among Russian/ Ukrainian/Central Asian MICE agencies and existing/potential corporate clients
• produced a wide variety of Russian language promotional materials (mail shots, presentations etc)
• developed relationships with existing/potential clients
• compiled and developed database of Russian corporate tourism agencies
• planning, organising, running corporate events as part of event staff team, including work as a tour guide in Russian
• linguistic support/interpreting for Russian speaking groups in Scotland and for Scottish clients in communication with Russian suppliers
(Non-Profit; Non-Profit Organization Management industry)
October 2007 — December 2007 (3 months)
Short-term contract position with two primary areas of focus - developing a range of youth work materials designed for use in youth groups, primary schools and Sunday school; managing incoming calls and enquiries initiated by direct response TV/radio campaign in November 2007 and analysing responses to and results of this campaign and the initial campaigns in May-July 2007. Also worked on designing and implementing Balanced Scorecard tool for analysing organisational performance.
(Non-Profit Organization Management industry)
August 2003 — August 2007 (4 years 1 month)
• Administration and financial record keeping
• Played major role in creating and implementing a new accounting system
• Significantly improved level of organisational effectiveness in the areas of financial control and record keeping, and in internal communications
• Organised/ran national conferences, seminars and meetings for staff/students
• Trained new staff and student leaders in administration procedures/leadership skills
• Arranged visa support documentation for staff and students travelling abroad
• Russian-English/English-Russian translation (written and sight) and interpretation (ad hoc/whispered/bilateral) of documents, meetings, seminars
• Taught Scottish culture via seminars, presentations, discussions
• Led Russian language student discussion groups on popular culture, Christian and philosophical topics
(Educational Institution; 1001-5000 employees; Higher Education industry)
October 2000 — June 2003 (2 years 9 months)
Tutorials for students at 1st-4th year level on a wide variety of marketing/international business subjects, including international marketing, ethical issues, sales, consumer behaviour and marketing strategy, plus occasional lectures and running business simulation for honours and masters level students.
(Educational Institution; Higher Education industry)
October 1999 — May 2003 (3 years 8 months)
• Taught Russian to students of beginner to upper intermediate levels
• Developed teaching materials (including business Russian course) and evaluated students’ work
DPSI , Diploma in Public Service Interpreting (Scottish Law) English-Russian , 2009 — 2010 (expected)
MRes , Modern Languages (Russian) , 1999 — 2002
Research into the teaching of business Russian in UK universities
BA (Hons) , International Business and Modern Languages , 1994 — 1999
Principal subjects - Marketing (focusing on international marketing/business) and Russian
Russian language and culture, marketing, international economic law 1997 — 1998
This year was my 'year abroad' to improve my Russian language skills. It worked. A fantastic year and a great opportunity.
All things Russian, reading, theatre, cinema, photography
Strathclyde University Russian Prize, 1999