
Systems Consultant
Dayton, Ohio Area

Systems Consultant
Dayton, Ohio Area
Systems consultant on a variety of customer support and back office applications. Focus on inter-team dynamics. Experience with coordinating multi-site development groups including outsourcing & off-shoring solutions.
Off-shore interactions, CRM software solutions, CTI software solutions
(Public Company; RUK; Information Technology and Services industry)
October 1995 — Present (13 years 10 months)
Provide technical expertise within the scope of the CRM solutions for our customer support staff. Act as the primary contact between business units, vendor engineering teams, and cross-functional project teams to prepare sizings, develop schedules, and implement requirements to meet deadlines.
(Computer Software industry)
September 2002 — April 2009 (6 years 8 months)
Wednesday night children's ministry assistant leader working with 3rd- and 4th-graders for 2 years and 5th- and 6th- graders since 2004. Worship team computer jockey. (Currently volunteering here, but setting the end date so it does not compete with my full-time position.)
(Privately Held; 11-50 employees; Publishing industry)
2006 — 2008 (2 years)
(Publishing industry)
2004 — 2008 (4 years)
Work-for-hire German-to-English translation of game rules, web pages, spreadsheets of AI rules, and AI dialogue.
(Privately Held; 1-10 employees; Publishing industry)
1999 — 2005 (6 years)
(Publishing industry)
1999 — 2003 (4 years)
(Privately Held; 11-50 employees; Publishing industry)
January 2001 — December 2002 (2 years)
As work-for-hire, designed the online trading card game gToons for White Wolf and ultimately CartoonNetwork.com. Followed it with designs for three expansion sets.
(Public Company; 5001-10,000 employees; NCR; Computer Software industry)
March 1990 — August 1995 (5 years 6 months)
Baccalaureus Artium et Scientiae , Artificial Intelligence , 1987 — 1991
Computer science 1986 — 1986
problem solving, board gaming, social networking, personal finance, food & wine, writing
Phi Beta Kappa, Centerville Community Church