Joshua Hoskins

Current

CRM Integrations Manager at Hilton Grand Vacations
Orlando Group Leader at Salesforce User Groups

Past

Systems Engineer at AWPRx
IT Director at GreatInsuranceJobs.com & OrlandoJobs.com
Senior Support Analyst at Wyndham Vacation Ownership

Junior Network Admin at Rising Star Telecommunications
Admissions Rep at WonderWorks
Admissions & CineDome Rep at Orlando Science Center

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Education

Hungerford Preparatory High School

Recommended

10 people have recommended Joshua

Connections

315 connections

Industry

Information Technology and Services

Websites

Joshua Hoskins’s Summary

Young IT Professional at Work!

Joshua Hoskins’s Specialties:

Salesforce.com Customization/Development, Ruby on Rails, ASP, VBScript, System Administration, Relational Databases, Networking, Computer Telephony Integration

Joshua Hoskins’s Experience

CRM Integrations Manager

Hilton Grand Vacations

(Public Company; HLT; Hospitality industry)

January 2009 — Present (11 months)

Responsible for Customer Relationship Management (CRM) system integration. Ensuring all functions of CRM systems integrate effectively as required by the business and/or compliance/regulatory guidelines with all other applications and operating systems. Responsible for establishing standards and implementing these across multiple engineering work groups and relational databases. Act in a project management role for integrations projects, leading coordinated efforts across project resource teams.

• Provide operational management and oversight for deployed integrations solutions.
• Collaborate and coordinate seamlessly with Internal Clients, Data Warehouse and Campaign management teams.
• Work closely with the Web team to optimize customer data gathering via self-service customer channels.
Orlando Group Leader

Salesforce User Groups

(Information Technology and Services industry)

January 2009 — Present (11 months)
Systems Engineer

AWPRx

(Insurance industry)

July 2008 — January 2009 (7 months)

Responsibilities:
• Understand business models and identify ways to and stream line business process with Force.com technology.
• Collaborate with hands-on technical background as a developer with ability to effectively translate business requirements into appropriate technical solutions.
• Apex code development, S-controls, triggers, Visualforce pages/controllers, workflows, validation rules, formulas, etc.
• Create and Maintain object schemas to ensure data is valid, consistent and reportable.
• Plan, design and implement the aggregation of many data elements into Salesforce.com and/or out to external systems.
• Debug application functions and processes.
• Evaluate/minimize the need of middleware and propose creative ways to overcome the shortcomings of Force.com.
• Plan and manage deployments.
• Provide solution options and time estimates for application enhancements requests.
IT Director

GreatInsuranceJobs.com & OrlandoJobs.com

(Privately Held; 11-50 employees; Internet industry)

August 2006 — November 2008 (2 years 4 months)

• Develop and maintain the web presence for all companies.
• Customize Safeforce.com to the needs of Sales Operations to effectively track and manage revenue pipelines and activity.
• Manage of the IT budget, including the management and supervision of outside consultants and projects.
• Ensure the reliability, efficiency, and confidentiality of information systems.
• Oversee the network management, including wide area, local area, and remote access capabilities.
• Develop systems with provisions for continuity of operations during any disaster recovery or other emergency situations.
• Monitor performance of IT systems to determine operating costs and productivity levels, and to identify potential opportunities for enhancement
• Participate in and lead research related to potential technology solutions that will support company efforts to develop and introduce new products and cost-effectively enhance existing offerings
Senior Support Analyst

Wyndham Vacation Ownership

(Public Company; 10,001 or more employees; WYN; Hospitality industry)

October 2003 — April 2006 (2 years 7 months)

Managed users, groups, and resources in Microsoft Active Directory on a Windows domain. Created, maintained, disabled, and re-enabled user accounts in several of the applications used throughout the company. Did research and troubleshooting to resolve network, hardware, and software issues submitted by employees from throughout the company at sites around the world. Escalated tickets to other departments and resources when necessary.
Junior Network Admin

Rising Star Telecommunications

(Privately Held; 11-50 employees; Information Technology and Services industry)

September 2001 — February 2002 (6 months)

Managed users, groups, and resources in Microsoft Active Directory on a Windows domain. Created, maintained, disabled, and re-enabled user accounts in several of the applications used throughout the company. Did research and troubleshooting to resolve network, hardware, and software issues submitted by employees from throughout the company at sites around the world. Escalated tickets to other departments and resources when necessary.
Admissions Rep

WonderWorks

(Information Technology and Services industry)

1998 — 2000 (2 years )
Admissions & CineDome Rep

Orlando Science Center

(Non-Profit; Museums and Institutions industry)

1998 — 2000 (2 years )