Sales Support Engineer at Salesforce.com
San Francisco Bay Area
- Current
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- Senior Sales Support Engineer at Salesforce.com
- Past
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- Sales Support Engineer at Salesforce.com
- IT Project Management Consultant at Booz Allen Hamilton
- Head TA at Carnegie Mellon University
- Technical Architect at Salesforce.com/Donorschoose Project
- IT Project Management Consultant at Ernst & Young
- IT Project Team Manager at CMU IS Community Project
- Business Systems Analyst at The Vanguard Group
- IT Project Team Manager at CMU Morewood Gardens Project
- Education
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- Carnegie Mellon University
- Carnegie Mellon University
- Connections
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112
connections
- Industry
- Information Technology and Services
- Websites
Jonathan Hersh’s Summary
IT specialist with experience in Project Management, requirements gathering, and process analysis.
Jonathan Hersh’s Specialties:
IT Project Management, database design, requirements analysis and gathering
Jonathan Hersh’s Experience
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Senior Sales Support Engineer
Salesforce.com
(Public Company; CRM; Computer Software industry)
September 2009 — Present (3 months)
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Sales Support Engineer
Salesforce.com
(Public Company; CRM; Computer Software industry)
July 2008 — September 2009 (1 year 3 months)
• Developed TwitterForce, a full-featured, bidirectional Twitter integration for Salesforce
• Architected product demos that helped close >$6M in new and add-on business, impacted >$35M in pipeline
• Programmed dozens of reusable demo components, saving Sales Engineers hundreds of hours of demo prep time
• Executed the first-ever Force.com University Challenge, bringing in 130 student resumes for under $5k spend
• Analyzed and presented Challenge results to salesforce CEO and other executives, then developed strategy to execute Challenge at universities worldwide -
IT Project Management Consultant
Booz Allen Hamilton
(Privately Held; Management Consulting industry)
January 2008 — July 2008 (7 months)
• Developed action plans to define mission, goals, and milestones for a new business division at a government client
• Authored client capability documents to support business development
• Led documentation and user guide efforts for an advanced Cross-Domain Solution security system
• Delivered white papers on IT security topics to train client staff -
Head TA
Carnegie Mellon University
(Information Technology and Services industry)
August 2007 — December 2007 (5 months)
Manage 16 TAs and 55 students for grading, office hours, scheduling, and other issues.
Class is a required junior-level information systems core class. -
Technical Architect
Salesforce.com/Donorschoose Project
(Information Technology and Services industry)
August 2007 — December 2007 (5 months)
• Developed database architecture to optimize client database performance
• Implemented reports and dashboards to enable client analytics needs -
IT Project Management Consultant
Ernst & Young
(Partnership; Accounting industry)
June 2007 — August 2007 (3 months)
• Developed strategies and processes for delivering a regulatory compliance project on-time and on-budget
• Identified and documented critical project risks in time to make informed decisions and avoid costly overruns
• Produced and delivered an independent assessment of project and client capabilities -
IT Project Team Manager
CMU IS Community Project
(Information Technology and Services industry)
August 2006 — May 2007 (10 months)
• Led development of an IS Community website providing services to students, faculty, and alumni
• Set concrete timelines, development goals, and managed team members, clients, and stakeholders to ensure on-time project completion -
Business Systems Analyst
The Vanguard Group
(Privately Held; 10,001 or more employees; Financial Services industry)
May 2006 — August 2006 (4 months)
• Gathered and documented client requirements for implementation in mainframe, client/server, and Web systems
• Identified, documented, and developed strategies for managing business risks and communicated technical issues at appropriate levels for clients
• Mapped client process flows and ensured that IT projects addressed client needs and IT security and privacy issues -
IT Project Team Manager
CMU Morewood Gardens Project
(Information Technology and Services industry)
January 2006 — May 2006 (5 months)
• Led development of an interactive, dynamic website for a CMU residence hall
• Documented, managed and delivered project requirements of University Office of Student Life, residence hall staff, and students
Jonathan Hersh’s Education
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Carnegie Mellon University
Masters , Information Systems Management , 2006 — 2007
Accelerated Masters Program - graduating December 2007
GPA 4.27/4.0- Activities and Societies:
- Consulting Club
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Carnegie Mellon University
BS , Information Systems , 2003 — 2007
Graduated with University Honors; GPA 3.69/4.0
- Activities and Societies:
- Alpha Phi Omega, Lambda Sigma Sophomore Honors Society, Mortar Board Senior Honors Society, IS.net, Students in Free Enterprise
Additional Information
Jonathan Hersh’s Websites:
Jonathan Hersh’s Interests:
My passions include racquetball, strawberries, Gilbert & Sullivan, music, orange juice (don't even think about putting pulp in my OJ), left-handedness, Piet Mondrian, hiking, camping, politics, philosophy and ethics, driving (manual, not automatic), new clothing, Thursdays, Jack Bauer, northern New Jersey, my iPod, and the Steelers.
Jonathan Hersh’s Groups:
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Carnegie Mellon Alumni -
H. John Heinz III College at Carnegie Mellon University -
Salesforce.com Certified Professionals -
Salesforce.com Corporate Sales Engineers
Jonathan Hersh’s Honors:
Salesforce.com Certified Administrator (12/2008)
Salesforce.com Certified Advanced Administrator (2/2009)
Salesforce.com Certified Developer (12/2008)
Carnegie Mellon Dean's List with High Honors, 3 semesters
Carnegie Mellon Dean's List, 4 semesters
Carnegie Mellon Mortar Board Senior Honors Society
Carnegie Mellon Lambda Sigma Sophomore Honors Society
Eagle Scout Award
Jonathan Hersh’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests
- getting back in touch
