Jeanne Francis

Current

• Available for full time and contract work at Self

Past

• Senior Learning Specialist at IBM Internet Security Systems
• Support Associate/Supervisor at Internet Security Systems
• Supervisor at Earthlink

• Account Executive at Solomon Smith Barney/FCI

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Education

• University of Sedona
• Art Institute of Atlanta

Recommended

9 people have recommended Jeanne

Connections

149 connections

Industry

Education Management

Websites

• My Website
• My Company

Jeanne Francis’s Summary

Innovative and results-driven leader focused on achieving superior results in highly competitive environments that demand continuous improvement. Proven experience in supporting and motivating employees, fostering customer satisfaction and business practices. Pursuing new opportunities to use these skills in different environments and meet fresh challenges.

Successes include driving education, organizational process, and customer satisfaction improvements while building partnerships with key business decision-makers. Consistently increasing employee longevity and satisfaction by utilizing resolution oriented analysis to optimize employee and corporate efforts. Building and motivating cross-functional teams focused on forward movement that exceed corporate expectations.

Areas of expertise include:

• Adult Learning
• Employee Development
• Organizational Strategy
• Project Management
• Emotional Intelligence
• Performance Improvement
• Instructional Design
• People Management

http://www.jeannefrancis.net

Jeanne Francis’s Specialties:

Advanced skills in Microsoft Office Suite, Adobe Photoshop, Dreamweaver, and Contribute, WebEx and Zoomerang as well as Windows and Macintosh Operating Systems.

Intermediate skills in Adobe Flash and Illustrator, Lotus Notes, LMS and database management.

Entry-level skills in Access, Authorware, PBX, and CRM systems (PeopleSoft, Onyx, Blue Pumpkin, Hyperion)

Member: ASTD, SHRM

Languages: HTML, XML, javascript, Japanese

Jeanne Francis’s Experience

• Available for full time and contract work

  Self

  (Education Management industry)

  January 2008 — Present (1 year 11 months)

  Currently working on my Masters and seeking a professional environment where my skills in design, facilitation, and development can be challenged.

• Senior Learning Specialist

  IBM Internet Security Systems

  (Public Company; 10,001 or more employees; ISSX; Facilities Services industry)

  November 2003 — January 2008 (4 years 3 months)

  Led a turnaround educational effort that took the IT Support department from on-the-fly training to a fully functioning training solution including qualified facilitators, assessment, and e-learning. These programs were a major factor in the SSPA / SCP / and JD Powers & Assoc. departmental certifications. Worked consultatively with all organizational levels from executive to front-line to uncover skill and behavioral gaps and innovated tools to address those needs. Developed relationships with LTI, Wilson Learning, New Horizons, Achieve Global, and Kenneth Blanchard.
  
  Delivered training and syndicating new processes with a focus on automation and scalability; created performance management templates for monitoring compliance and implementing change management strategies that ensured successful adoption of new skills or processes.
  
  Supported entry-level facilitators. Managed creation and content of Intranet and Wiki tools.

• Support Associate/Supervisor

  Internet Security Systems

  (Public Company; 1001-5000 employees; ISSX; Computer & Network Security industry)

  August 2002 — November 2003 (1 year 4 months)

  - Managing a group of 2-4 customer facing direct reports including current and long term professional development.
  
  - Develop and document new processes based on customer satisfaction, productivity, and departmental infrastructure.
  
  - Implementation of personal and corporate agendas, trend analysis, support of corporate culture.

• Supervisor

  Earthlink

  (Public Company; 1001-5000 employees; Computer Software industry)

  1999 — 2001 (2 years )

  Addressed management and employee development for teams of 12-15 people. Responsible for daily reporting of sales / call volume trends to three levels of management. Assisted in creation of training documents and implementation of policies to introduce new products used in all US sites. Post-merger participation included facilitation and ISD projects for new products as well as sales skills. Supported project management teams for launches with input regarding the sales process. Participated in customer facing programs and conventions, (i.e. MacWorld, InterOP)

• Account Executive

  Solomon Smith Barney/FCI

  (Financial Services industry)

  1998 — 1999 (1 year )

  Sold high-risk currency options in US and Nikkei markets. Helped execute trades using proprietary algorithms. Researched macroeconomic and industry specific news. Evaluated portfolio risk profiles. Advised customers and adjusted trading strategies based on market conditions.

Jeanne Francis’s Education

• University of Sedona

  Bachelor of Arts , Counseling , 2008 — 2009

  I am working on a long-term career transition to coaching and counseling. It feels like a logical next step in my career to use my skills in project management, education, and personal development to expand from helping people improve their careers to helping them improve their lives.

• Art Institute of Atlanta

  AS , Culinary Arts , 1997 — 1999

  I know culinary school might look incongruous on my list. I can assure you that there is no better preparation for a fast paced, quick learning environment than a hot kitchen where you only have one chance to get it right. My time spent in the food industry instilled in me speed, accuracy, internal and external customer awareness, teamwork, and stress management.

  Activities and Societies:

  Culinary Olympics
  Event Planning

Additional Information

Jeanne Francis’s Websites:

• My Website
• My Company

Jeanne Francis’s Interests:

Motorcycles, Online radio DJ, sewing, interior decoration, gardening, Zen/Eastern arts, learning languages,history

Jeanne Francis’s Groups:

2006 Honored Member of Empire Who's Who Among Executive and Professionals Registry, ASTD, AIDS Atlanta, Georgia 100, Red Cross Volunteer

•    The Greater IBM Connection: IBM's alumni program for past and present IBM employees
•    Learning, Education and Training Professionals Group
•    Internet Security Systems Alumni
•    Work Life Balance
•    Training&Development
•    ISS Professional Alumni
•    Pathbuilders Achieva
•    Women in Services
•    Leadership Development
•    External Consulting and Business Development
•    Instructional Design

Jeanne Francis’s Honors:

ISS: 2 time winner World Class Achievement Award (Highest award in the company based on corporation effecting contributions).
Earthlink: 15 time winner Top Supervisor in 3 years (Monthly award).
Professional: Recommended to invitation only Georgia 100 association.

Jeanne Francis’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch