John Gimbut

Current

• Business Process Leader at The McGraw Hill Companies

Past

• Director, Global Customer Operations at McGraw-Hill
• Manager, Technical Support at The McGraw-Hill Companies
• Manager of Call Center Operations/Account Executive at Hann and DePalmer

5 more...

Education

• The College of New Jersey
• Hillsborough High School

Recommended

4 people have recommended John

Connections

500+ connections

Industry

Publishing

John Gimbut’s Summary

Experienced, results oriented leader with proven success in managing multiple multi-million-dollar projects, diverse teams, and off shore operations. Background includes consistent record of promotions to prominent positions of advanced responsibility and visibility. An adept negotiator who employs these skills when interacting with peers, subordinates, executives and business partners. Expertly directs teams, projects, resources, technology and expenses.


CAREER ACCOMPLISHMENTS

Planned, developed and project managed a global transformation initiative designed to increase capacity by 21 FTEs while saving $300,000 annually through the establishment of a 53 seat off-shore operation in Manila, Philippines. Project was completed within scope and cost, while satisfaction scores remained stable.

Directed the implementation of a $5 million Siebel CRM implementation for 700 users and 500,000 customers in a $750 million business.

Developed and led Customer Support Teams, strategically supporting a $50 million business.

Directed call center operations and customer fulfillment operations for Fortune 500 companies.

Implemented a 24/7 Call Center with no business interruptions during tenure. This included relocating center during February 1999. This project was the only relocation, out of several, completed within scope and budget.

Promoted 7 times during last 10 years, with each position bringing substantially increased responsibilities and visibility.

John Gimbut’s Specialties:

15+ years experience in: Customer Service Management, Operations Development, Employee Mentoring, Project Management, Process Improvement, Marketing Research, Technical Support, Call Center Technology, Operation Relocations, CRM Strategies, Key Performance Indicators, Fulfillment, System Implementations and Business Process Outsourcing