Jess Sanders

Current

Strategic Planning Manager, Secondary Markets at Best Buy

Past

Project Manager, Project Integration Team at Best Buy Co, Inc.
Business Merchandiser, Home Life at Best Buy Co., Inc.
Operations Specialist at Best Buy Corp.

Customer Service Senior at Best Buy Corporate Offices

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Education

Western Kentucky University

Recommended

3 people have recommended Jess

Connections

286 connections

Industry

Retail

Websites

Jess Sanders’s Summary

Decisive and results-driven business manager with a proven history of leading cross-functional teams to deliver outstanding results. Driven by new challenges and the opportunity to develop new business initiatives. Demonstrated ability to influence and implement change through all levels of the organization and build solutions to enable strategic growth.

Jess Sanders’s Specialties:

--Strategic Business Development
--Coaching, Mentorship and Development
--Change Management
--Process Improvement
--Social Media/Networking/Web Brand Management

Jess Sanders’s Experience

Strategic Planning Manager, Secondary Markets

Best Buy

(Public Company; BBY; Retail industry)

March 2009 — Present (9 months)

•Identify, analyze and test strategic initiatives to grow profitability of an existing after-market merchant capability.
•Benchmark industry leaders in secondary market/reverse logistics profitability and integrate best practices into current Best Buy platforms.
•Lead new business development strategic planning.
Project Manager, Project Integration Team

Best Buy Co, Inc.

(Public Company; BBY; Retail industry)

August 2007 — March 2009 (1 year 8 months)

• Lead cross-functional teams of 20+ through rapid change, encouraging open lines of communication and adaptability to create quality results.
• Spearheaded the overhaul of a merchandising process to bring significant behavioral change to the relationship between retail and corporate partners, gain resource efficiency cost savings of more than $5mm through integration of local merchandising support into established business rhythms.
• Budgetary single-project responsibility of up to $20mm.
• Supervised and mentored contract worker to quickly integrate into business rhythms and support new workstream.
• Ability to communicate appropriately and effectively across business lines/levels.
• Initiated the development of local merchandising financial protocol by working across teams to establish delineated approval levels and process.
• Consistently recognized in peer and written evaluations as “exceeding expectations” in the areas of leadership, change management and company values.
Business Merchandiser, Home Life

Best Buy Co., Inc.

(Public Company; BBY; Retail industry)

December 2006 — August 2007 (9 months)

• Influenced partners across the organization to meet sales strategy through process creation enabling a sustainable solution in retail stores.
• Led cross-functional team in $2.2mm project to overhaul a declining category, 2007.
• Daily collaboration with cross-functional teams/vendors to support business objectives and achieve sales goals.
Operations Specialist

Best Buy Corp.

(Public Company; BBY; Retail industry)

October 2005 — December 2006 (1 year 3 months)

• Developed 7 direct-report team members to support retail partners through the creation and implementation of new business processes, communication tools and SOP.
• Identified a profit draining vendor sales process and influenced leadership through factual data and internal partnerships to discontinue resources until IT capabilities are met. Resulted in yearly savings of $150k.
• E-commerce Project team experience resulting in $16mm of unbudgeted revenue and enhanced business capabilities that doubled the productivity of special order business from 5% to 10% of overall appliance business.
• Directly managed vendor relationships, communication rhythms, expectations and operational best practices for new special order vendors.
• Operationalized launch of special order dotcom business integration into internal support team work structure.
Customer Service Senior

Best Buy Corporate Offices

(Public Company; BBY; Retail industry)

December 2004 — October 2005 (11 months)

• Developed 5-person internal team to achieve improved retail loyalty through consistent service quality and issue resolution. Resulted in 116% to FY’06 team annual budget.
• Assessed process gaps and worked with vendor and internal partners to directly link sales tools with the retail salesfloor. Resulted in streamlined corporate resources with a yearly savings of $210,000.
• Created departmental SOP and training documentation to operationalize customer service best practices.

Jess Sanders’s Education

Western Kentucky University

1999 — 2004

Additional Information

Jess Sanders’s Websites:

Jess Sanders’s Groups:

Junior Achievement Volunteer,
American Society of Training and Development (ASTD),
National Association of Professional Women, 2009 Member,
Cambridge Who's Who Registry, Executive & Professional Women