Jessica Hemingway G.

Current

Risk Orders Analyst at FNBOX

Past

Team Lead / Supervisor at Qualfon de Argentina
Trainer / Coach at Qualfon de Argentina
QA Analyst at Qualfon de Argentina

Credit Card account representative / Internal Technical Support Representative at Qualfon de Argentina

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Education

Universidad de Buenos Aires

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1 person has recommended Jessica

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63 connections

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Jessica Hemingway G.’s Experience

Risk Orders Analyst

FNBOX

(Privately Held; 51-200 employees; Internet industry)

2007 — Present (1 year)

during my shift, in charge of check and manually verify the risky orders generated on the system of purchases for detection an prevention of fraud, by checking and crossing information between the owner of the payment method and the issuing bank.
Team Lead / Supervisor

Qualfon de Argentina

(Privately Held; 51-200 employees; Internet industry)

2005 — 2006 (1 year)

As supervisor I had 15 agents under my charge, I have learned how to handle a team, how to organize myself, and also how to keep them motivated. This was a great opportunity to demonstrate my leadership capabilities
Trainer / Coach

Qualfon de Argentina

(Privately Held; 51-200 employees; Internet industry)

2006 — 2006 (less than a year)

I was offered the Trainer position, because of my experience in all the areas of the account. My functions as Trainer were first of all to train the new hires and introduce them with Tracfone and Net10 accounts (prepaid cellular services), but I also had to train current Customer Services Representatives on the different departments and areas such as:
*Direct Sales *Call handling *Credit Card Processing *Autopay
And also different areas:
Team Leads and Supervisors feedback
New hires coaching within the first month.
Power Point project designer.
QA Analyst

Qualfon de Argentina

(Privately Held; 51-200 employees; Internet industry)

2006 — 2006 (less than a year)

As a Quality Control Agent I had to listen and evaluate calls from the Customer Service Representatives (in all the available areas on the account), ensuring that the Agents followed all the correct procedures required to offer a great Customer Service Experience.
Credit Card account representative / Internal Technical Support Representative

Qualfon de Argentina

(Privately Held; 51-200 employees; Consumer Services industry)

2004 — 2005 (1 year)

Started as a Customer Service Representative and was promoted to the Credit Card Department, where I have learned how to deal with international Banks and Customer’s accounts.
I also had the skill to deal with all kind of accounts by being agent of Autopay (credit cards, debit cards, checking accounts), and have learned how to issue refunds using the Nfuse Interface connected to Citrix.

As Technical Department Support (IT Support), we provided assistance to the Customer Services Representatives regarding all kind of issues with their systems.