Jessica Folsom

Current

Community Coordinator at Mythic Entertainment

Past

Community Coordinator at EA Mythic
Community Manager/Web Content Editor at NCsoft
Customer Service Representative / Database Writer at Nintendo of America

Writer - Nintendo Power Magazine at Nintendo of America

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Education

Bellevue Community College
Shoreline Community College

Recommended

6 people have recommended Jessica

Connections

205 connections

Industry

Computer Games

Jessica Folsom’s Summary

• Talented and dedicated community manager, writer, and customer service specialist with excellent communication and interpersonal skills, training and management experience.

• Nine years in the video game industry with five years of online community relations experience, and eight years of media-related public relations experience.

• Over three years of published work in the way of event storylines, website updates, press releases, Nintendo Power articles and columns, strategy guides, and internal game walk-through documents.

• Avid gamer with an extensive background in (and knowledge of) the video game industry, especially MMO games, who has a strong passion for gaming, writing, problem solving, game communities, and game testing.

• Aspires to apply her passion for—and experience with—online gaming and their communities, video games and the video game industry, dedication to stellar customer service, and a desire to make a positive and long-lasting impact on both the products I work with, and the company, by acting as a community manager and/or web content writer.

Jessica Folsom’s Specialties:

Community Relations, Customer Service, Public Relations, Online Community Building, Player Acquisition and Retention, Brand Management and Promotion, Web Content Design and Editing, Graphic Design, Copy Editing, Extensive Game Industry Knowledge, Deep Understanding of Female Gamer Interests, Public Speaking, Working Knowledge of HTML, Photoshop, Right Now Web, Movable Type, Contribute, and Dreamweaver

Jessica Folsom’s Experience

Community Coordinator

Mythic Entertainment

(Computer Games industry)

November 2008 — Present (1 year 2 months)

Helped managed the North American Warhammer Online: Age of Reckoning MMOG community via website updates and forum interaction

Gathered player feedback, requests, and suggestions for regular community reports

Created text and graphic assets for community content and web pages, including the Grab Bag, newsletter, and Dev Diaries

Assisted with the creation and editing of game update patch notes

Planned, coordinated, and published regular community content for the Warhammer Online website

Acted as editor for all community messaging and content, including interviews and producer's letters to ensure consistent, quality messaging

Wrote regular pieces for the monthly Warhammer Online newsletter

Coordinated fan site communications and requests

Acted as product spokesperson via online interviews and tradeshow events

Worked closely with the, Marketing, QA, CS, and Dev teams on a daily basis

Assisted with community events on the Public Test Server

Created and implemented the WAR Fan Fiction program
Community Coordinator

EA Mythic

(Computer Games industry)

November 2008 — November 2009 (1 year 1 month)

This position is the same as the one listed for "Mythic Entertainment". I have it listed twice because the company is listed as both Mythic Entertainment and EA Mythic in LinkedIn, and I wanted to ensure folks could find me. :)
Community Manager/Web Content Editor

NCsoft

(Public Company; 201-500 employees; Computer Games industry)

June 2007 — September 2008 (1 year 4 months)

Managed the American and Euro Lineage II MMOG communities via website updates and forum interaction

Created training docs, weekly schedules, and daily goals for a community team

Gathered player feedback, requests, and suggestions for weekly reports

Assisted in running events by making in-game appearances, writing story-lines, NPC text, creating web pages, and writing news announcements

Assisted with the English localization of game update patch notes and game/web content

Planned, coordinated, and executed community contests

Wrote press release announcements for PR and Marketing

Edited and updated web content on the official website, including graphics and creation of new pages

Designed and wrote a monthly community newsletter

Managed fan site communications and requests

Acted as product spokesperson via online interviews and tradeshow events

Coordinated with the PR, Marketing, QA, CS, and Dev teams

Published daily community-generated content updates
Customer Service Representative / Database Writer

Nintendo of America

(Public Company; 1001-5000 employees; NTDOY; Computer Games industry)

October 1999 — June 2008 (8 years 9 months)

(Please note that the actual dates for this position are October 1999 - September 2001; September 2004 - June 2008)

Acted as a moderator for the nintendo.com forums and live chat

Managed and documented consumer complaints and feedback

Acted as a Nintendo spokesperson as a member of Nintendo’s public relations groups (Team Nintendo) at many industry events, including E3 and Toy Fair; host celebrities, visit publications, provide interviews for newspapers, television, and magazines, and demonstrate products for media and public

Wrote individual game databases within Nintendo’s main CS database

Trained new employees in the CS Department

Assisted the Training Department by recording professional voice messages for Nintendo’s various phone menus

Answered incoming customer service and game-play phone calls

Offered technical and game-play assistance for all of Nintendo’s systems and games

Set up customer orders and actively market Nintendo-exclusive promotions
Writer - Nintendo Power Magazine

Nintendo of America

(Public Company; 1001-5000 employees; NTDOY; Computer Games industry)

September 2001 — September 2004 (3 years 1 month)

Promoted Nintendo products and customer loyalty as a moderator at nintendo.com

Acted as a moderator for the forums and chat on nintendo.com

Wrote a monthly column previewing Nintendo’s upcoming websites and website features

Wrote video game previews, reviews, strategies, and player’s guides

Interviewed video game developers, producers, and other video game industry celebrities

Researched and reported the latest video game industry news

Maintained up-to-date knowledge of Nintendo and the video game industry

Collected subscriber letters and e-mails and wrote the magazine’s monthly letters column

Provided creative marketing ideas for new products and games

Worked closely with Nintendo’s licensee companies to obtain game information and assets

Consistently met tight deadlines and worked closely with the rest of the writing team

Worked as a company spokesperson at public and media trade shows