Jesse Alexander

Current

• Technical Writer at Cyberspace Solutions LLC
• Consultant/Technical Writer at Transaction Network Services
• Volunteer Assistant Emergency Coordinator (AEC) for Training Coordination at Prince George's County, MD Amateur Radio Emergency Service/Radio Amateur Civil Emergency Service

see less...

Past

• Systems engineer at Techni-Core Professionals
• Corporate Trainer at Telkonet
• Technical Writer/Solution (Sales) Engineer at GetActive Software

• Assistant Patent Examiner at United States Patent and Trademark Offic
• Owner at Lexiconix Design, Inc.
• Science Demonstrator/Informal Educator at Liberty Science Center
• Systems Engineer/Technical Writer at incNETWORKS, Inc.
• Lead Systems Engineer at CyberPath, Inc.
• Member of Technical Staff (MTS) at Lucent Technologies Bell Labs
• Consultant at New Directions Consulting Group
• Senior Technical Staff Member at AT&T Laboratories
• Member of Technical Staff (MTS) at AT&T Bell Labs

see less...

9 more...

Education

• Howard University
• Howard University
• Montclair High School

see less...

Recommended

7 people have recommended Jesse

Connections

250 connections

Industry

Research

Websites

• twitter
• My Portfolio
• My Website

Jesse Alexander’s Summary

Are your engineers grumbling and schedules slipping because your team doesn't have the "bandwidth" to document their work?
Are you losing money and time because customers don't know how to operate your products or access your services?
Are you truly satisfied that your products, services, and business processes are documented and explained well enough?
Is your product management or marketing team overwhelmed and forced to choose between rolling out collateral for new products and keeping the collateral for existing products current?
Does it seem that your engineering and marketing teams spend more time fighting than coming to consensus on product road maps, and requirements?

If you answered yes to any of these questions, you need me: the engineer that trains & writes.

Jesse Alexander’s Specialties:

Technical IT training, technical writing, systems engineer (project management), telecommunication, proposal management, wireless systems, eCRM, HTML/CSS, CMS, project scaffolding, intellectual property, networks, Linux, embedded systems

Jesse Alexander’s Experience

• Technical Writer

  Cyberspace Solutions LLC

  (Privately Held; Information Technology and Services industry)

  September 2009 — Present (3 months)

  Designs and develops documentation, security documentation, and all other technical documentation.
  Documents new and old computer systems
  Documents system analysis and design. This involves working with technical development staff, project management staff, and the service delivery staff.
  Manages all documentation through the document process while working with all stakeholders doing iterative edits.
  Develops and creates document templates, style guidelines and documentation processes as needed.
  Establishes and maintains a strong working relationship with all team members and existing customer staff.
  Establishes and maintains a document filing system.
  Manages the efforts and documentation of other technical editors.
  Delineates and manages customer needs and expectations.
  Sets and maintains targets for constant quality improvement.
  Manages and participates in special projects in support of the Program.

• Consultant/Technical Writer

  Transaction Network Services

  (Telecommunications industry)

  July 2008 — Present (1 year 5 months)

  • Interviewing SMEs on team developing advanced SS7 network service
  • Conceiving, designing, and managing production of requirements and design specification documents for two proprietary caller identification database projects
  • Reviewed MindManager outline of documents with management and revised as required
  • Designing reusable Microsoft Office 2003 templates for requirements and engineering design documents
  • Developed production guide wiki (Twiki) for engineering documentation
  • Worked with Knowledge Management to developing scaffolding and best practices for documentation management
  • Revised and edited self-install guides for transaction terminals used at customers sites using Microsoft Office 2007, Scribus, Photoshop Elements, Microsoft Visio, and The GIMP
  • Developed project management and collaboration portal using Google Docs and Google Sites
  • Under part time contract sub-contract via Lantern Technology Partners, LLC

• Volunteer Assistant Emergency Coordinator (AEC) for Training Coordination

  Prince George's County, MD Amateur Radio Emergency Service/Radio Amateur Civil Emergency Service

  (Telecommunications industry)

  June 2004 — Present (5 years 6 months)

  • Responsible for training logistics and planning for ARES/RACES members
  • Manages and coordinates frequency list for group
  • Serves as emergency communicator for Southern Maryland Hospital Center in the event of failure of the SMHC's telephone and radio communication systems
  • Serves as backup webmaster and web 2.0 integration specialist
  • Participates in drills and training networks

• Systems engineer

  Techni-Core Professionals

  (Telecommunications industry)

  2009 — 2009 (less than a year)

• Corporate Trainer

  Telkonet

  (Public Company; 51-200 employees; tko; Telecommunications industry)

  April 2007 — January 2008 (10 months)

  Corporate Training represents the critical interface through which information is communicated to internal staff, Partners, and VARs. The Corporate Trainer is responsible for defining, developing, and presenting training curricula to both technical and Executive audiences. As well, the CT will support product management efforts by acting as a liaison between marketing, sales and engineering.
  
  Managed a winning RFP response for a major hotel chain worth $3M

• Technical Writer/Solution (Sales) Engineer

  GetActive Software

  (Privately Held; Computer Software industry)

  February 2005 — February 2007 (2 years 1 month)

  * Developed RFP management process from business capture through postpartum phases
  * Selected RFP management system and developed corporate Q&A database taxonomy
  * Developed templates for Sant RFPMaster and SalesForce.com
  * Wrote responses to RFPs and administered the Sant Q&A database system and corporate response templates
  * Trained sales team on use of Sant Q&A database and SaleForce.com templates
  * Developed and ran custom SaleForce.com reports on RFP opportunities for VP of Sales
  * Assisted sales team by developing mock-ups of potentials' websites using GetActive's tools
  * Served as the resident expert on GetActive's eCRM product suite functionality
  * Understood competitors' technology and developed strategies to "ghost" their products in proposals
  * Assisted sales team in understanding potential clients' detailed requirements and how these requirements match those of the GetActive system
  
  Managed RFP responses that resulted in over $2.5M in new business.

• Assistant Patent Examiner

  United States Patent and Trademark Offic

  (Government Agency; 5001-10,000 employees; Law Practice industry)

  May 2004 — February 2005 (10 months)

  Patent Examiner; Multiplex Communications Art Unit
  * Reviewed wired and wireless telecommunications patent applications and researched the current state of the art to determine the patentability of the invention claimed
  * Wrote detailed responses (office actions) for applicants
  Completed intensive patent examiner training in intellectual property practice

• Owner

  Lexiconix Design, Inc.

  (Writing and Editing industry)

  May 1999 — May 2004 (5 years 1 month)

  We provide systems engineering and information design solutions to large and small businesses:
  
  * Technical communications services: Design Specs, Test Specs, White papers, Presentations, manuals (text, graphics, and photographs), Intranet webs
  * Document product & process management: Engineering/marketing interface, Systems engineering, Design for X (X=test, manufacture & assembly, COG, Compliance (NEBS, UL, FCC part 68 & 15, etc.))

• Science Demonstrator/Informal Educator

  Liberty Science Center

  (Non-Profit; Museums and Institutions industry)

  January 2004 — April 2004 (4 months)

  Science Demonstrator
  * Performed and assisted in the development of interactive, hands-on science demonstrations for various on and offsite audiences of varying ages.
  * Conducted a variety of educational presentations, onsite demonstrations, offsite assembly programs and classroom workshops.
  * Assisted other departments: electronic field trips, the "Live From..." series, teacher workshops, and other mission-related activities.
  * Actively researched techniques and enhancements to shows and show content that would better the overall experience of audiences
  * Developed method for tracking demonstration materials and supplies
  Learned to create informative, safe, learning experiences for audiences of various ages.
  
  I loved this job! I had a chance to demonstrate basic scientific concepts (electricity, thermodynamics, physics, chemistry, alternative power, etc.) to kids both inside LSC and on the road. I also had a chance to be a role model!

• Systems Engineer/Technical Writer

  incNETWORKS, Inc.

  (Privately Held; 11-50 employees; Wireless industry)

  August 2002 — March 2003 (8 months)

  * Investigated use of fiber optic resilient-ring architecture for INI's in-building cellular voice/data/video network
  * Researched costs for 508, UL, NEBS, FCC, and Chinese compliance
  * Managed vendors for compliance testing, and physical, industrial, and electrical design.
  * Outlined and developed drawings for key provisional patents on network systems and protocols.
  Successfully completed requirements documents for enterprise-grade, in-building wireless access points: wireless LAN AP and multi-mode cellular communication AP

• Lead Systems Engineer

  CyberPath, Inc.

  (Privately Held; 51-200 employees; Telecommunications industry)

  2000 — 2001 (1 year )

  Lead Systems Engineer
  System Architect/Compliance Engineer:
  * Developed the backplane architecture, lead NEBS and FCC compliance effort, and developed Design for Manufacture (DFM) and Design for Certification (DFC) processes for CompactPCI-based, integrated voice, data, and video services gateway/Softswitch system for interconnection of ATM/SONET, Ethernet, E1/T1, T3, OC-3c, OC-12, and UTP physical layers
  * Developed hardware design checklists for electromagnetic compatibility (EMC), parts selection, and physical design requirements
  * Selected vendors for compliance and safety testing (UL, NEBS, FCC)
  Although company lost major customer, completed documentation and assisted in the evaluation of a new platforms.

• Member of Technical Staff (MTS)

  Lucent Technologies Bell Labs

  (Public Company; 10,001 or more employees; LU; Telecommunications industry)

  1998 — 1999 (1 year )

  Lead Embedded Hardware Developer:
  * Designed main processor, memory, peripheral hardware, and test interfaces for the Wide-band Code Division Multiple Access (W-CDMA) Computation Unit (WCCU) prototype for 3G wireless system "proof of concept".
  * Completed design notebook containing all information for completion of the project: design requirements, schematics, bill of materials, component descriptions, layouts, test requirements, etc.
  * Design for Test (DFT) techniques: IEEE 1149.1/JTAG
  Resolved differences between members of the team, who often had competing requirements for the project, to complete the WCCU prototype board in 4 months.

• Consultant

  New Directions Consulting Group

  (Research industry)

  1998 — 1998 (less than a year)

• Senior Technical Staff Member

  AT&T Laboratories

  (Public Company; 10,001 or more employees; T; Wireless industry)

  May 1995 — June 1998 (3 years 2 months)

  * Wireless Local Loop Test Plan Writer:
  o Wrote section of preliminary test plan for AT&T's Wireless Local Loop (WLL) platform based on Telcordia's GR303 specification
  * MLU/MDU Marketing Research White-Paper Team Leader:
  o Lead team that analyzed marketing and technical issues for WLL systems in Multi-dwelling Unit (MDU), Multi-Tenant Unit (MTU), and Multi-Line Unit (MLU)
  o Team nominated for AT&T Common Bond award for demonstrating: Respect for Individuals, Dedication to Helping Customers, and Teamwork
  o The white-paper was successfully delivered on time.
  * Wireless System Proposal Writer:
  o Wrote the cellular devices (cellular phones, telemetry and high-speed wireless modems) section of response to General Services Administration's (GSA) Federal Wireless Telecommunications Services (FWTS) request for proposal (RFP).
  * Lead Digital Hardware Developer:
  o Designed, built, demonstrated hardware for prototype IEEE 802.11 WLAN system Access Point (AP)
  o Wrote manual in HTML

• Member of Technical Staff (MTS)

  AT&T Bell Labs

  (Public Company; T; Telecommunications industry)

  July 1982 — June 1995 (13 years )

  Embedded Hardware/Firmware Developer, Cell Site TDM backplane switching fabric cards (LAPD, SS7) and TDM-controller interface units
  
  August 1990 to January 1992:
  Digital Hardware Developer, Cell Site Memory Unit
  
  August 1988 to August 1990:
  Lead Embedded System Developer, Non-Acoustic Data Acquisition Unit, Submarine Detection System (SURTASS) for US Navy, Secret Clearance
  
  Sept. 1986 to August 1988:
  Embedded System Developer, 120 Channel Subsriber Loop Carrier System
  
  Dec. 1985 to Sept. 1986:
  System Engineer, Hub Cell Site Architecture for T1 backhaul
  
  1983 to Dec. 1985:
  RF Hardware Engineer, 45 Watt, AMPS Cell Site Power Amplifier

Jesse Alexander’s Education

• Howard University

  M. Eng. , Electrical Engineering, Wireless/Microwave , 1982 — 1983

  Bell Laboratories paid tuition under their One Year On Campus (OYOC) program

  Activities and Societies:

  IEEE

• Howard University

  BSEE , Electrical Engineering , 1978 — 1982

  Attempted to (re)start Howard's Amateur Radio Club.

  Activities and Societies:

  Former President of DC Alpha chapter of Tau Beta Pi,national engineering honor society., IEEE, ubiquity, Amateur Radio

• Montclair High School

  diploma , 1974 — 1978

  Voted most likely to succeed by class of 1978

  Activities and Societies:

  National Honor Society, Amateur Radio Club

Additional Information

Jesse Alexander’s Websites:

• twitter
• My Portfolio
• My Website

Jesse Alexander’s Interests:

Wireless communications, NASA, Linux, web 2.0, web 3.0, training and development, Amateur radio, Ham radio, Morse code, CW, emergency communication, sustainable development, alternative energy, research, poetry

Jesse Alexander’s Groups:

IEEE Professional Communications Society, IEEE Computer Society, Engineers Without Borders, OMIK, FISTS, Lucent Alumni, ARRL, National Technical Association (NTA), Alpha Phi Alpha, Howard University Alumni Association, Montclair High School Alumni, ARES, RACES, SATERN, ASTD, Freelancers Union, United Professionals

•    The Official IEEE Group
•    Bell Labs Alumni
•    Howard University Alumni
•    Workplace Learning and Performance Forum
•    Engineers Without Borders - USA
•    ASTD National
•    Wireless Telecommunications Worldwide
•    IEEE Computer Society Members
•    IEEE-USA
•    Alpha Phi Alpha Network
•    AT&T Alumni
•    ARRL HAM Radio Operators
•    Ex-Bell Labs
•    EmComm Professionals
•    Collective Effort Management Development Program Alumni
•    TASconsulting
•    Freelancers Union Group
•    NSBE-AE
•    WASHINGTON DC CONNECTIONS
•    Lucent Technologies Alumni Network
•    Pre Divestiture AT&T Employess
•    Amateur Radio Emergency Communicator
•    Black Enterprise Networked
•    Amateur Radio Worldwide
•    TFCN
•    Renewables Job Market
•    IEEE National Capital Area Consultants Network (NCA-CN)
•    United Professionals (UP)
•    JobAngels
•    Clean / Green Opportunity
•    Technology
•    IEEE Professional Communication Society

Jesse Alexander’s Honors:

Nominated for AT&T common bond award
Tau Beta Pi (former president, DC Alpha chapter)
Senior member IEEE
Bell Laboratories paid graduate school tuition under their One Year On Campus (OYOC) program

Jesse Alexander’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch