Jerry Sheehan

Current

Senior Technical Support Specialist at Monotype Imaging, Inc.

Past

Pre-Sales Engineer at Altova, Inc.
Technical Support Supervisor at Altova, Inc.
Technical Support Engineer at Arthur Andersen

IT Support Technician at KPMG
Staff Sergeant at Army National Guard

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2 more...

Education

Endicott College

Recommended

4 people have recommended Jerry

Connections

42 connections

Industry

Computer Software

Websites

Jerry Sheehan’s Summary

Dedicated and entrepreneurial technology support professional with extensive background in customer support, support management, database administration, SOA, junior programming skills, to include employee and customer training. Demonstrated ability to initiate process improvements and collaborate readily in cross-functional teams. Possess expertise in database support and junior software development practice. Solid record of devising effective technical solutions. Self-motivated with a proven track record.

Jerry Sheehan’s Specialties:

XML, HTML, XHTML, CSS, XSD, XSL, XPath, DTD, SOAP, WSDL, SVG, EDI, UML, SQL, Java, JavaScript, VBScript, Visual Studio .NET, Eclipse, C++, C#, Quicken, Windows 3.11-Vista, Mac Os 10.4.x, 10.5.x, FontExplorer, Salesforce, Dreamweaver, software training & presentations.

Jerry Sheehan’s Experience

Senior Technical Support Specialist

Monotype Imaging, Inc.

(Privately Held; 51-200 employees; TYPE; Computer Software industry)

December 2008 — Present (8 months)
Pre-Sales Engineer

Altova, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

February 2007 — June 2008 (1 year 5 months)
Technical Support Supervisor

Altova, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

July 2001 — February 2007 (5 years 8 months)
Technical Support Engineer

Arthur Andersen

(Partnership; 10,001 or more employees; Accounting industry)

1997 — 2001 (4 years)
IT Support Technician

KPMG

(Partnership; 10,001 or more employees; Accounting industry)

1995 — 1997 (2 years)
Staff Sergeant

Army National Guard

(Government Agency; 10,001 or more employees; Military industry)

January 1983 — January 1996 (13 years 1 month)

Served with the 1/102 Field Artlillery